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Drivers License Agent II Resume Example

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DRIVERS LICENSE AGENT II
Professional Summary

Multi-talented Graduate consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Master of Science graduate with over 20 years of successful experience in Education and State government. Recognized consistently for performance excellence and contributions to success in Education industry. Strengths in IT and Homeland Security Management backed by training in Information Technology/Homeland Security Management.

Skills
  • IT Management
  • Biosecurity and Biodefense
  • FEMA and Emergency Management
  • Project management
  • Organizational skills
  • Customer complaint resolution
  • Time management
  • Information Technology and Emergency Management
  • Information Technology and Border Security
  • Critical Infrastructure Protection and Resilience
  • Homeland Security and governmental policy
  • Problem-solving skills
  • Call management
Work History
Drivers License Agent II, 05/2017 to Current
Maryland Department Of Transportation-MVA – Silver Spring, MD

Examiner

  • Certified by the Maryland Department of Transportation - Motor Vehicle Administration (MDOT - MVA) to administer non-commercial and commercial road tests at various branches.
  • Administered non-commercial road tests at various branches of the MVA
  • Conducted vision screening and law tests for commercial and non-commercial applicants.
  • Grade and pass/fail applicants based on how well they followed test requirements
  • Processed applicants for all classes of Maryland licenses and identification cards, ensure proper identification is submitted
  • Test applicants' knowledge of state laws governing the operation of a motor vehicle according to standard testing procedures.
  • Collected license fees and submit reports regarding such collection
  • Operated various equipment such as DLS/POS equipment to process licenses, renewals, ID cards, learners permits, etc.
  • Prepared a daily report on the number of exams administered
  • Assisted MVA customers providing accurate information, forms and direction.
  • Recorded pertinent information regarding the exam on a standard form and answer questions regarding MVA driving rues, regulations and forms.
Linux System Administrator, 09/2015 to 05/2017
9- Solutions – Largo, Maryland
  • Responsible for configuring and maintaining Iptables and firewalls rules in Linux servers.
  • Performed File systems & volume management in Linux environment.
  • Installation of Red Hat Linux servers using kickstart based network installation
  • Use LVM for creating /modifying/deleting Physical Volume, Volume Groups and Logical Volumes including file systems
  • Understanding of TCP/IP suite, SMTP, DHCP, DNS, NFS, VSFTP and Samba
  • Evaluating and recommending appropriate installations as needed for Linux servers
  • Perform regular disk management, adding hard drives on servers and allocating space to required partitions
  • Create and maintain user/group accounts, permissions, filesystem space, disk usage and process monitoring
  • Installing, configuring and hardening Linux servers, evaluating needs and installing appropriate recommended patches as needed.
  • Building, deploying and configuring LAMP stack (RHEL6/7, Apache 2.4.x, MySQL)
  • Monitor servers using Nagios and provide 24x7 on call support rotation basis
  • Configured and installed Apache Webservers on Linux servers
  • Implemented vhost directives in Apache 2.4.x
  • Monitoring system performance using Nagios.
  • Utilized Puppet for automated configuration and deployment.
  • Responsible for using variety of performance assessment tools to efficiently extract information from Unix/Linux environment.
  • Analyze system components and make recommendations regarding computer system security with best practices, monitor network, computer and disk utilization
  • System security administration and user administration using Role Based Access Control and provided SUDO access.
  • Planned and performed appropriate procedures, documentation, inventory assessment, and other procedures related to IT.
  • Initial troubleshooting and resolution of network connectivity issues.
  • Develop, review and continuously improve internal processes, to ensure full efficiency and and quality output from the team.
  • Escalated problems to the internal Network engineering and external vendors as required.
Educator and Department Head, 09/2005 to 09/2015
Oxford Comprehensive High School – Yaounde, Center Province Cameroon
  • Served as chair of the Department of History, which was comprised of seven faculty members.
  • Coordinated and supervised activities for colleagues at the beginning of each school year
  • Compiled and recorded grades for departmental evaluations
  • Chaired the panel for the selection of new colleagues; provided mentoring services to new colleagues.
  • Chaired departmental meetings and submitted reports to the school principal
  • Organized meeting with students and teachers to improve student preparation for the general Certification of education Exam
  • Facilitated world history classes
  • Voted “Best Teacher of the year” in 2005 for both Ordinary and Advanced Level teaching, garnering 97% of the vote, the highest percentage at the institution
Educator, 10/2000 to 09/2005
Government High School Eyumojock – Eyumojock, South West Region - Cameroon
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Assumed leadership roles in classes and summer activities.
  • Conducted frequent inspections and basic maintenance on equipment to keep every machine in proper working order for expected student needs.
  • Assisted with development of improved seminars and training materials.
  • Elected Secretary General of the 135-member Parents and Teachers Association.
  • Prepared Agendas, recorded minutes at PTA meetings
  • Taught world History.
Education
Master of Science: Information Technology/Homeland Security Mgt, 08/2020
University of Maryland Global Campus - Adelphi, MD
  • Coursework in: Information Technology Foundations, Computer Systems architecture, Information systems Infrastructure, Information Systems Analysis and Design.
  • Specialization: Concepts in Homeland Security, Resilience Plan and Prepare, Critical Infrastructures, Information Technology Project Management, Bio-security and Bio-terrorism, Security Policy Ethics and Legal Environment, Information Technology in Emergency management and Seminar in Homeland Security.
  • Member of the National Society of Leadership and Success (NSLS)
  • Graduated magna cum laude
  • Graduated with a 3.667 GPA
Master of Arts: History of International Relations, 06/2005
University of Yaounde 1 - Yaounde
  • Coursework in the Methods and techniques of Research Documentation, Methods and techniques of Oral tradition, Research techniques and Methods
  • Specialization: Diplomatic History of Early Modern Europe, History of International Organizations, International Conflicts, Africa within the the Internal History of the World
  • Dissertation: Mgbe of Ejagham Country: A Historical Analysis
  • Graduated in Top 1% of Class
Bachelor of Arts: History/Archaeology, 10/2000
University of Buea - Buea, SWP
  • Member of the Buea University Society of History (BUSH)
  • Coursework in Introduction to archaeological Methods and Research, Introduction to Historical Knowledge, Precolonial Cameroon, Africa to 1500, Archaeology in the Humanities, Cameroon 1884-1922, Revolutions in Europe in the 19th century, Black Experience in America to 1865, A survey of African Archaeology, Introduction to Museology, Ancient Egyptian Civilization, Cameroon 1922-1961, Africa in the 19th Century, Europe in the Second Half of the 19th Century,Introduction to Social archaeology, Cameroon since 1961, Africa in the 20th Century, Europe between the wars, Colonial America to 1776, History of political thought, Seminar Topics in World History, International Organizations since 1919, Ancient Civilizations: Greek and Roman, Pan Africanism, Problems of Nation Building and Research Project
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Resume Overview

Companies Worked For:

  • Maryland Department Of Transportation-MVA
  • 9- Solutions
  • Oxford Comprehensive High School
  • Government High School Eyumojock

School Attended

  • University of Maryland Global Campus
  • University of Yaounde 1
  • University of Buea

Job Titles Held:

  • Drivers License Agent II
  • Linux System Administrator
  • Educator and Department Head
  • Educator

Degrees

  • Master of Science : Information Technology/Homeland Security Mgt , 08/2020
    Master of Arts : History of International Relations , 06/2005
    Bachelor of Arts : History/Archaeology , 10/2000

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