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driver training program manager resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Proven Sr. Training Specialist/Field Manager with over 15 years of training and management experience and a dedicated employee with strong commitment to promoting organization and driving positive change.

Skills
  • Training Specialist
  • Transportation Field Manager
  • Microsoft Office
  • Strong Communicator
  • Project Management
  • Program Coordinator
  • On-boarding Specialist
  • Creativity
Experience
12/2019 to Current
Driver Training Program Manager Ecolab Inc. Culver City, CA,

Driver Training Program Manager

  • Responsible for managing a driver training program with 7 -10 driver trainers.
  • Train up to 100 - 200 drivers annually to meet the delivery operations staffing demands.
  • Kept and maintained training records and data for all trainees.
  • Manage training team schedules,
  • Created forms and surveys using MS Forms for trainee feedback.
  • Help develop trainers by offering on the job learning courses.
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Identified and communicated to management regarding areas needing additional training.
  • Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
  • Trained employees on new software with minimum level of frustration and training friction.
  • Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
  • Implemented variety of skills to equip and enable employees to bring their best to work every day.
  • Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
02/2017 to 11/2019
Sr. Training Specialist FreshDirect City, STATE,
  • Assess training needs through regular communication with employees, surveys, consultation with managers or focus groups.
  • Attend regular meetings and seminars regarding training techniques to keep methods fresh and relevant.
  • Organize and design training events.
  • Obtain and, if necessary, write training material for employee reference after conducting initial meetings.
  • Fundamental understanding of the principles of presentation and how to engage participants.
  • Conducted new hire orientation for transportation employees on a weekly basis.
  • Created on-boarding material for orientation.
  • Manage attendance and communication.
  • Conducted technology training for drivers and helpers.
  • Created training manuals and SOP's for new projects.
  • Conducted training for delivery methods, customer service, diversity and inclusion, sexual harassment.
  • Managed career development programs for all Transportation employees; ie...CDL, Mentorship, Driver Training.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Evaluated and communicated trainee participation and performance in reports to management.
  • Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
  • Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Monitored team leader incentive and motivational programs. Ie...Top Performer, Customer Service Awards.
  • Facilitated training on benefits, Sexual Harassment and Benefits, new employee orientation and Policies & Procedures.
12/2009 to 12/2012
AM Field Manager FreshDirect City, STATE,
  • Responsible for managing 50+ employees (drivers & helpers).
  • Managed hours, work performance, coaching and training.
  • Responsible for accident reporting and retraining.
  • Made sure all drivers are FMCSR/DOT compliant.
  • Made sure all employees adhere to policies and procedures.
  • Balancing scheduling for days off, vacations, FMLA, LOA.
  • Communicating with drivers daily to troubleshoot problems with deliveries or truck issues.
  • Evaluate driver performance and attendance issues.
  • Made sure to stay informed with all CBA rules to comply with the union agreements.
  • Recognized and rewarded employee's for top performer, attendance and safe driving monthly.
  • Communicated to Sr. Management on a daily basis to recap daily performance.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Coordinated work schedules and distributed tasks to 50+ delivery drivers and helpers daily.
  • Reviewed employee performance every daily and delivered constructive feedback to improve weaknesses.
01/2015 to 10/2021
Mentor Program Manager FreshDirect City, STATE,
  • Developed the mentor program to help meet company initiatives to support organization's long-term goals.
  • Promoted top-level employees with expertise in route management, driver safety, and customer service, to ensure all new hires receive proper training.
  • Monitored and paid out bi-weekly mentor incentives based on performance metrics.
  • Prep quarterly mentor meetings for updates and mentor reviews.
  • Worked closely with the Sr. management team to share feedback on training programs and increase efficiency.
  • Maintained up-to-date and accurate program files and records.
Education and Training
Expected in 01/1984 to to
HS Diploma NY: General Education
Park West High School - Manhattan NY,
GPA:

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Resume Overview

School Attended

  • Park West High School

Job Titles Held:

  • Driver Training Program Manager
  • Sr. Training Specialist
  • AM Field Manager
  • Mentor Program Manager

Degrees

  • HS Diploma NY

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