LiveCareer-Resume

driver license agent resume example with 7 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Customer Support
  • MS Office Proficiency
  • Inbound and Outbound Calling
  • Customer Data Confidentiality
  • Creative Problem Solving
  • POS Systems and Ordering Platforms
  • Upbeat and Positive Personality
  • De-escalation Techniques
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Data Entry
  • Order and Refund Processing
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Customer Service
  • Multitasking and Prioritization
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Transaction Processing
  • Responding to Difficult Customers
  • Verbal Communication
  • Problem Resolution
  • Quality Assurance
  • Software Troubleshooting
  • Safety Regulations
  • Establishing and Maintaining Customer Relationships
  • Membership Inquiries and Renewals
  • Excellent Attention to Detail
  • Strong Analytical and Problem Solving Skills
  • Microsoft Office
  • Computer Skills
  • Teamwork and Collaboration
  • Computer Proficiency
  • Inventory Management
  • Product Recommendations
  • Team-Oriented and Cooperative
  • Document and Records Management
  • Administrative and Office Support
  • Policies and Procedures Adherence
  • Multi-Line Phone Systems
  • Refunds and Returns Management
Experience
Driver License Agent, 06/01/22 to Current
State Of Oklahoma{"@Context":"Http://Schema.Org", "@Type":"Jobposting",
  • Test applicants on their knowledge os state laws governing the operation of a motor vehicle using standard written testing procedures
  • Conduct standard drivers license tests as scheduled at issuing offices to determine the fitness of applicants for drivers licenses
  • Administer vision tests and knowledge tests in accordance with standard procedures utilizing appropriate testing devices
  • Record all pertinent information via standard forms and automated systems
  • Judging the ability of an applicant to operate a motor vehicle in accordance with specific instructions
  • Decides whether an individual has qualified on the examination
  • Responded to customer inquiries and problems to promote great service.
Secretary, 01/01/17 to Current
Paradies Lagardère Travel RetailIndianapolis, IN,
  • Maintained organized filing system of paper and electronic documents.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Managed multiple calendars and contacts using computer software.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Sent and distributed mail and parcels.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Monitored staff performance and addressed issues.
  • Write up contracts
PTF Clerk, 05/14/18 to 05/27/22
United States Post OfficeCity, STATE,
  • Utilized factors such as package shape and final destination to sort into correct bins for delivery.
  • Set goals and operating procedures that maximized employee effectiveness.
  • Processed payments and handled cash using point of sale (POS) computer system.
  • Operated forklifts and other heavy equipment to move large items and containers.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Offered support and advice to newer personnel to improve performance.
  • Handled undeliverable mail in accordance with established procedures.
  • Delivered mail to residents and business within assigned area.
  • Weighed parcels, calculating costs based on type, total weight and final destination.
  • Sold stamps and money orders to mail customers along daily route.
  • Operated mail processing equipment and manually sorted mail.
  • Routed all classes of mail in sequence of delivery along established route.
  • Delivered various types of mail on routes according to strict timelines.
  • Sold stamps, tracking services and insurance to customers.
  • Sold stamps, services and packaging.
  • Help customers fill out change of address forms and reports for lost or stolen mail.
  • Obtained receipts for registered and certain insured mail.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
Customer Service Associate, 03/06/16 to 12/16/20
WalgreensCity, STATE,
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Developed and organized electronic files to maintain customer service-related documents.
  • Promoted brand and marketing campaigns to create interest with customer.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Collected payments and provided accurate change.
  • Processed sales transactions to prevent long customer wait times.
  • Answered customer questions and provided store information.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Discounted purchases by scanning and redeeming coupons.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Used suggestive selling techniques to promote add-on sales.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Worked closely with front-end staff to assist customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed refunds for worn, damaged and broken merchandise.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Verified customer age requirement for alcohol or tobacco purchases.
Education and Training
High School Diploma: , Expected in 05/2008 to Cambridge South Dorchester High - Cambridge, MD,
GPA:

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Resume Overview

School Attended

  • Cambridge South Dorchester High

Job Titles Held:

  • Driver License Agent
  • Secretary
  • PTF Clerk
  • Customer Service Associate

Degrees

  • High School Diploma

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