LiveCareer-Resume

Driver Helper resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Smart Service Advisor known for being valued team player and dedicated employee. Promoting skills in automotive and body shop industry. Looking for new position where career spanning 25 years can be used to help bring greater success to exciting company.

Skills
  • Quality Assurance
  • Preventive and Reparative Maintenance
  • Auto and Engine Repair
  • Repairs Knowledge
  • Troubleshooting Skills
  • Equipment Inspection and Testing
  • Electrical System Rewiring
  • Defective Parts Disassembly
  • Diagnostics
  • Troubleshooting
  • Systems troubleshooting
  • Vehicle test drives
  • Technical aptitude
  • Codes implementation
  • Equipment adjustment
  • Equipment fine-tuning
  • Equipment diagnostics
  • Fleet Management
  • Electronic technology
  • Previous experience writing estimates as Asst. Body Shop Manager at Greg Sweet Ford.
  • Previously approved to write for State Farm and Nationwide
  • Familiar with Pathways and CCC Systems
Education
Conneaut Area High School Conneaut, OH, Expected in 06/1995 Graduate Diploma : General Studies - GPA :
Work History
Cummins Bridgeway - Service Advisor
Sacramento, CA, 01/2021 - Current
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Handled customer issues with confidence, using knowledge to provide effective resolution.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promised best prices for all customer services and maintained accuracy when determining quotes.
  • Cross-trained and backed up other customer service managers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Papa John's - Driver Helper
Charleston, SC, 11/2020 - 01/2021
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • Displayed very good communication and customer service skills.
  • Lifted and carried packages weighing up to 100 pounds.
  • Moved items onto truck using equipment such as forklifts.
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
  • Used pallet jacks, handcarts and dollies to transport products to truck and to customers.
  • Accomplished product or package deliveries in accordance with preset schedule requirements.
  • Completed required product or package delivery documentation.
  • Secured products on truck with use of straps, load bars and bulkhead attachment points.
  • Loaded products or packages onto trucks and organized items according to preset sorting procedures.
  • Arranged packages on truck to achieve best use of storage space and to minimize damage.
  • Exhibited good attendance, work habits and willingness to learn job functions.
  • Used proper safety techniques and gear such as lifting straps to move items off truck.
  • Prevented damage to packages and products by correctly securing loads.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Arranged items at destination according to customer requests and instructions.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used hand-held scanners and physical logs to accurately track item movements.
Ashley Furniture - Mechanical Technician
Atlanta, GA, 02/2019 - 10/2020

Frequently diagnosed mechanical problems and determined how to correct issues.

  • Developed and coordinated effective predictive, preventive and corrective maintenance approaches.
  • Prepared and installed exchangers and vessels.
  • Coordinated installation of systems, machinery and components.
  • Identified mechanical problems and determined best solutions for correction.
  • Implemented preventive maintenance measures to decrease emergent issues.
  • Inspected and tested equipment, machinery and components to diagnose issues, recognize defects and determine appropriate repairs.
  • Completed root cause analysis, logged faults and prepared system reports.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Ashley Furniture - Mechanical Technician
Auburn, WA, 07/2018 - 02/2019
  • Frequently diagnosed mechanical problems and determined how to correct issues.
  • Developed and coordinated effective predictive, preventive and corrective maintenance approaches.
  • Prepared and installed exchangers and vessels.
  • Performed troubleshooting, diagnosis and repair of automotive equipment.
  • Coordinated installation of systems, machinery and components.
  • Identified mechanical problems and determined best solutions for correction.
  • Implemented preventive maintenance measures to decrease emergent issues.
  • Inspected and tested equipment, machinery and components to diagnose issues, recognize defects and determine appropriate repairs.
  • Completed root cause analysis, logged faults and prepared system reports.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Safelite Autoglass - Automotive Technician
Saint George, UT, 11/2008 - 07/2018

Responded to customer telephone calls, emails and in-person requests for assistance.

  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Communicated issues to supervisor and helped develop solutions.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
  • Worked on cars, trucks and classics/hotrod vehicles to repair engines, transmissions and electrical systems.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Maintained cleanliness, safety and efficiency of garage.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
  • Performed safety and emissions inspections.
  • Changed, rotated and balanced tires.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Diagnosed malfunctions and developed effective resolutions with minimal oversight.
  • Procured, organized and managed parts inventories.

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Resume Overview

School Attended

  • Conneaut Area High School

Job Titles Held:

  • Service Advisor
  • Driver Helper
  • Mechanical Technician
  • Mechanical Technician
  • Automotive Technician

Degrees

  • Graduate Diploma

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