Service-focused administrative support worker and program coordinator with a strong commitment to serving the needs of the elderly, special-needs and their families populations.
Excel in program and organizational planning, with documented success overcoming challenges of limited resources and financial constraints to design high-quality, cost-effective and comprehensive service offerings.
Skilled in building community support, key coalitions and strategic interagency partnerships. Equal strengths in program, personnel and case management. Highly conscientious and seasoned Community Development Worker with an excellent community service record and a strong work ethic. Adept in utilizing social media networks to identify new opportunities for fundraising and community outreach efforts. Able to explain and promote a wide variety of community programs and activities to audiences of all ages and ethnic backgrounds.
Department of Driver Services June 2012 to May 2015Driver Examiner 1 Conyers, GA
Receives applications and issues Georgia driver's licenses and identification cards.
This position verifies applicants' eligibility for driver's licenses; administers and grades written examinations on traffic laws; and, administers road tests to rate applicants' driving ability.
process reinstatement transactions according to prescribed guidelines and prepares reports to document workload activities and account for licenses issued and fees collected.
Program Contributions: Successfully processed applications within 4 minutes.
Recognized for maintaining consistent high quality customer service.
Awarded for successfully completing the most road test in a quarter.
Denver Housing AuthorityJuly 2008 to December 2009Resident Community Services Coordinator Denver, CO
Progressed through a series of promotions, culminating in responsibility for the coordination of 57 housing residents and families enrolled in the Family Self-Sufficiency Program.
Demonstrated outstanding case management and conducted individual monthly interviews and maintained documentation to fulfill funding-source requirements.
Program Contributions: Designed and implemented creative group programs benefiting residents and their families and enhancing social skills and self-esteem.
Demonstrated outstanding case management (caseload of up to 57).
Achieved a record of 95 percent enrollment in the Family Self-Sufficiency Program.
Provided highly visible, caring client service that resulted in 100 percent of enrolled residents remaining eligible for the Family Self-Sufficiency Program and increase their monthly escrow amounts.
Motivated program participants to earn high school diplomas/GEDs, enroll in community college/ job-training programs, or secure full-time employment, propelling both individual and program success through subsequent income generation.
Planned and organized ongoing events agenda that included Circles Program, holiday celebrations, current events discussion groups, voting trips and numerous community excursions.
Facilitated supportive services for residents and family members to address special concerns and ease the transition during home holiday visits.
Forged community connections benefiting staff, residents and their families.
Collaborated closely with interdisciplinary team members on development of appropriate case plans meeting individual resident needs.
Denver Housing AuthorityApril 2007 to July 2008Resident Community Services Account Technician Denver, CO
13 Resident Council Boards (RCB) and there members.
Trained 75 council board members to effectively perform the duties of the position they were elected for.
Develop and maintain strong community alliances with county/state agencies, police departments /fire departments, and non-profit organizations programs.
Designed and implemented creative group programs benefiting RCB members and residents to enhance their social skills and self-esteem.
Demonstrated outstanding dedication to members, as evidenced by promotions throughout tenure.
Achieved a record of 100 percent participation on Resident Council Boards.
Led turnaround of attendance among residents at RCB meetings from 10 percent monthly turnover rate to a 90 percent monthly turnover rate within three months.
Contributed to the proposal and presentation that helped the Denver Housing Authority receive funding through grants, to maintain and create facilities and programs for housing residents.
Launched an ongoing event calendar that included holiday celebrations, current events discussion groups, voting trips and numerous community excursions.
Midlands Social ServicesJune 2010 to CurrentSocial and Human Service Assistant Omaha, NE
Furnished advice and assistance to residents and their families regarding employment and education options.
Provided residents with linkages to community resources and other social services.
Directed volunteer training and orientation sessions on a monthly basis.
Built and maintained strong professional relationships with coworkers and residents.
Contributed to formulation of department and program policies.
Georgia Perimeter CollegePresentAssociate of Science (SOCW)Clarkston, GA
Pickens Technical College01/1998Certificate in Cosmetology
*Licensed CosmetologistAurora, CO
agency, case management, Council, critical thinking, client, customer service, documentation, driving, grants, infection control, director, meetings, win, networks, police, policies, problem-solving, profit, proposal, quality, social services, supervisor, training programs, verbal communication skills, written