Results-driven Direct Sales Manager bringing demonstrated record of progressive growth and accomplishment in the home solution industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities. Looking to use my communication skill, expertise and ability to motivate people and exceeding sales goals to increase success rates across the business.
Skills
Social media savvy
Rapport and relationship building
Sales tracking
Sales process engineering
Cross-cultural sales background
Promotional sales events
Complex project negotiations
Consultative and relationship selling
Service-driven sales
Sales process
Multidisciplinary team leadership
Compelling leadership skills
Market and competitive analysis
Market intelligence
Experience
Dot Com/Direct Sales District Manager, 05/2019 to Current AT&T – City, STATE,
Collaborated closely with sales representatives to communicate goals, delegate assignments and optimize strategies.
Exceeded group objectives by successfully leading and coaching sales professionals.
Coached and developed entry-level sales professionals into highly successful closers.
Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics, increasing close rates 15%.
Implemented creative sales and marketing strategies to assist sales team with reaching targets.
Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
Supported all sales team members to drive growth and development.
Contacted customers via phone and email to explore connections, offer services and cement relationships.
Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
Supervised and trained employees on successful selling techniques.
Updated procedures for ales management and acceleration to increase productivity and maximize acquisition of new clientelle through broadband and video sales.
Created presentation materials for sales, customer relations, and management purposes.
Established sales goals and strategies that contributed to increased growth in sales and profitability.
Leveraged Sales Representative, 11/2017 to 05/2019 AT&T Inc. – City, STATE,
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Made recommendations to customers to promote brand effectiveness and product benefits.
Introduced customers to new offerings and updated accounts.
Prepared and processed contracts and order forms for new and existing customers.
Recommended accessories and delivered details regarding latest promotions to increase sales.
Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability.
Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance.
Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
Answered customers' questions and addressed problems and complaints in person and via phone.
Networked to build client base and promote products to new and existing clients.
Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
Implemented consultative sales techniques to generate revenues and exceed sales targets.
Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Negotiated and closed deals with minimal oversight.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Educated customers on product features and technical details to highlight benefits.
Leveraged Service Representative, 10/2015 to 11/2017 AT&T Inc. – City, STATE,
Communicated effectively with clientele to maintain customer satisfaction and loyalty. •Made recommendations to customers to promote brand effectiveness and product benefits. •Introduced customers to new offerings and updated accounts. •Prepared and processed contracts and order forms for new and existing customers. •Recommended accessories and delivered details regarding latest promotions to increase sales. •Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products. •Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability. •Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives. •Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance. •Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions. •Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest. •Answered customers' questions and addressed problems and complaints in person and via phone. •Networked to build client base and promote products to new and existing clients. •Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction. •Implemented consultative sales techniques to generate revenues and exceed sales targets. •Identified customer needs to deliver relevant product solutions and promotions that met target budgets. •Promoted memorable shopping experiences resulting in increased customer retention and loyalty. •Negotiated and closed deals with minimal oversight. •Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities. •Educated customers on product features and technical details to highlight benefits.
Education and Training
Associate of Applied Science: General Education, Expected in 05/2017 Wichita Area Technical College - Wichita, KS, GPA:
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