Experienced Leader/Manager with over 7 years of experience in workforce. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Enthusiastic Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of daily tasks and employee training. Motivated to learn, grow and excel in Workforce.
Skills
Driver scheduling
Valid [NV] driver's license
Safe driver training
Safe driver in adverse conditions
Education
University of PhoenixTempe, AZExpected in 04/2022 ā āBachelor of Science:Business Management - GPA:
General Dynamics - DoorDash Driver Warrenton, VA, 01/2017 - Current
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
Delivered goods and products to customer on time and in excellent condition.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Generated consistent referrals and repeat business by providing friendly and fast service.
Checked in with dispatch service and updated with current location.
Upheld high standards of professionalism and discretion when working with high-value clients.
Coordinated efficient routes to avoid delays and optimize schedules.
Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
Dominos Pizza Inc. - Manager City, STATE, 01/2011 - 01/2014
Investigated and integrated enhanced service and team management strategies to boost business profits.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Orchestrated positive customer experiences at all stages by overseeing every area of [Type] operations.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Trained and guided team members to maintain high productivity and performance metrics.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Limited portion sizes and used garnishes to control food costs.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Performed [Timeframe] reviews assessing each employee's performance and developed improvement plans.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Conducted scheduled and impromptu evaluations to assess work performance.
Controlled labor hours and inventory costs through hands-on management and proactive changes.
US Army - Infantryman (11B) City, STATE, 05/2001 - 09/2004
Briefed [Job title] on readiness, equipment status and enemy locations on [Timeframe] basis to enable sound decision making.
Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on [Timeframe] basis.
Advised [Job Title] on operations, intelligence and risk assessments in daily briefings.
Patrolled designated coverage areas and evaluated terrain for defensive use.
Trained over [Number] multinational partners, contractors and foreign nationals on [Technique] and [Technique] to develop warfighting and defense capabilities.
Realized [Number]% accuracy in inventory count of $[Amount] in weapons, equipment and vehicles for [Type] combat group during extended deployment to forward operating area.
Responded to emergencies with speed, efficiency and knowledgeable assistance.
Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
Supervised more than $[Amount] in high-value equipment, maintaining zero loss record over [Number] [Timeframe].
Achieved [Number]% on all physical fitness evaluations and agility testing over [Timeframe].
Developed strategy and managed market communications that drove product demand.
Conducted training and change management processes to improve operations.
Investigated and resolved customer complaints to foster satisfaction.
Equipped and organized facility to comply with company strategy for online and offline quality controls.
Evaluated quality problems and performed [Action] to identify and resolve issues.
Developed and executed go-to-market plans and facilitated internal organizational readiness.
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