dog groomer salon owner resume example with 11+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
  • Excellent Written and Verbal Communication
  • Building Customer Relationships and Loyalty
  • Computer Proficiency and Microsoft Office
  • Strong Communication and Interpersonal Skills
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Multitasking and Prioritization Customer Account Management
  • Establishing and Maintaining Customer Relationships
  • Inventory Management
  • Computer Proficiency
  • Inbound and Outbound Calling
  • Time Management
  • Strong Analytical and Problem Solving Skills
  • Patient and Empathetic
  • Excellent written and oral communication
Expected in to to Vocational training in Animal behavioral health and dog grooming | Animal Grooming Orlando Grooming Academy, Orlando, FL GPA:
Expected in to to High School Diploma | Mater Lakes Academy, Miami Lakes, Fl, GPA:
  • Relevant Coursework Completed: psychology & Health Science
  • Received top 3 out of 500 students for the higest score in FCAT writing, I ranked in at number 2.
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Focused customer/ client relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 16 years of experience in related roles, as well as passion for improving services, enhancing knowledge and exceeding expectations in any area or field of work that is done

Work History
01/2009 to 03/2020 Dog Groomer/ Salon Owner O'reilly Auto Parts | Anaheim, CA,
  • Created, managed and executed business plans with company's vision and objectives to motivate self growth.
  • Acquired hundreds of new customers through improved conversion techniques such as email follow- up messages.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Established long-term client relationships, increasing sales, while developing additional opportunities through networking and referrals.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
  • Provided top-notch customer service to every client and exceptional care to all animals.
  • Met with clients to discuss cut and style preferences prior to caring for animals.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
  • Worked with more than 10-20 + animals each day to provide skilled bathing and grooming services.
  • Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
06/2017 to 03/2020 Parts Specialist Set The Table | Manhattan Beach, CA,
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in HVAC classes and manufacturer products.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Built and cultivated long-term quality relationships with over Many Account holders and non account holders by addressing needs and providing superior customer service.
  • Handled over 100 calls per shift signing up new customers, retrieving customer data,.
  • Presenting relevant product information and cancelling services.
02/2014 to 07/2017 Administrative/Personal Assistant J.K.P Graphics | City, STATE,
  • Displayed absolute discretion at handling confidential information.
  • Sourced and ordered office equipment and supplies.
  • Participated in strategic planning for company growth.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Provided accurate and effective product solutions to customers and promoted sales.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Assisted manager in all aspects of business operations.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Answered average of 150 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Native or Bilingual

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Resume Overview

School Attended

  • Orlando Grooming Academy
  • Mater Lakes Academy

Job Titles Held:

  • Dog Groomer/ Salon Owner
  • Parts Specialist
  • Administrative/Personal Assistant


  • Vocational training in Animal behavioral health and dog grooming
  • High School Diploma

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