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doctors assistant receptionist optician technician resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I am a dedicated and focused individual who excels at handling multiple and challenging tasks, well organized and hard working, have strong leadership skills, and a team player. I am seeking a new employment opportunity where I can develop new skills and experience for professional advancement and personal growth.

Skills
  • Organized and efficient
  • Multi-line telephone skills
  • Excellent customer service
  • Flexible
  • Multitasking and prioritization
  • Effective time management
  • Strong problem solver
  • Dedicated team player
  • Self motivated
  • Fast learner
  • Bilingual- Spanish
Experience
01/2021 to 04/2022 Doctors Assistant/Receptionist/Optician Technician Noble House Hotels And Resorts | Jackson, WY,
  • Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
  • Prepared clinical notes and updates on each patient for review by primary physician.
  • Recorded patients' medical history, vital statistics and test results in electronic medical records.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
  • Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices.
  • Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment.
01/2018 to 02/2020 Server Mccoy's Building Supply | Galveston, TX,
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Calculated charges, issued table checks and collected payments from customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Trained new employees on maintaining customer satisfaction, serving procedures and restaurant policies.
06/2015 to 12/2015 Sales Associate Charlotte Russe | City, STATE,
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Reset store displays for special events and seasonal merchandise changes.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Education and Training
Expected in 05/2015 to to High School Diploma | J. Frank Dobie High School, Houston, TX, GPA:

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Resume Overview

School Attended

  • J. Frank Dobie High School

Job Titles Held:

  • Doctors Assistant/Receptionist/Optician Technician
  • Server
  • Sales Associate

Degrees

  • High School Diploma

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