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DNS/SSL Specialist and Technical Support Specialist Resume Example

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DNS/SSL SPECIALIST AND TECHNICAL SUPPORT SPECIALIST
Profile

5 years of experience within DNS administration and support as well as SSL configuring. Working within a fast paced and client-focused web development company.

Techinal Skills
  • Technical help desk experience
  • Web content management
  • DNS Administration
  • IIS Management
  • SSL Installations
  • SEO Focus
  • Project Management
  • Training
  • Strong collaborative skills
  • Proficiency in TCP/IP protocols
  • Content management systems
  • Customer Support
  • SaaS
Professional Experience
July 2008
to
Current
CivicPlus Manhattan, KS DNS/SSL Specialist and Technical Support Specialist
  • Coordinated and configure all new incoming DNS and SSL projects with an average of twenty clients going live every week, with 100% success rate.
  • Implemented various processes and procedures to allow for a quicker turn around for all DNS projects.
  • Providing support to over 1000 government and municipality clients on my own.
  • An established process of installing, configuring as well as consulting both internally and externally on how the company should create and redirect web traffic via domain names and virtual directories.
  • 5 Years of experience within IIS
  • Working within an shared-hosted environment that was both 03 and 08
  • 5 years of Customer Technical Support experience
August 2007
to
July 2008
Alltel Manhattan, KS Customer Service

Provided Wireless technical support as well as billing support to all of Alltel's Cellular Phone client base.
December 2005
to
July 2006
Baltimore Washington Medical Center Baltimore, MD Networking Internship

Assisted with help desk and Networking support within a hospital setting.
Education
Anne Arundel Community College Glen Burnie, MD, United States CCNA
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Resume Overview

Companies Worked For:

  • CivicPlus
  • Alltel
  • Baltimore Washington Medical Center

School Attended

  • Anne Arundel Community College

Job Titles Held:

  • DNS/SSL Specialist and Technical Support Specialist
  • Customer Service
  • Networking Internship

Degrees

  • CCNA

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