An Operations Specialist with Sales, Marketing, and DMV Operations experience in a very fast paced environment. Outgoing and very detail-oriented. I have a Bachelors Degree in Business Administration with a concentration in Marketing.
Microsoft Office and Adobe Acrobat
Bilingual in English and Russian
Sales / Customer Service
Tesla MotorsBrooklyn, NYDMV Operations Specialist05/2017 to Current
Process DMV registrations and titles related to sales of New and Preowned Tesla vehicles.
Coordinate with Sales and Delivery Specialists to ensure that all required documents pertaining to the transaction are complete and accurate.
Prepare and review cash and 3rd party bank contracts for customer sales and delivery within company guidelines.
Serve as an authority on vehicle tax and registration rules by geography, keeping abreast of changes as they are announced and communicating them to the team in a timely manner.
Train Delivery Specialist and Sales Advisors on DMV requirements and proper execution of DMV documents needed to create vehicle registrations.
Tesla MotorsBrooklyn, NYProduct Specialist06/2016 to 05/2017
Welcomed all walk in guests,
answered questions, and generally manage the customer's "Tesla experience" in the
most positive way.
Maintained a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for
individuals who exhibit purchase intent or potential.
Helped to develop a new way to
market and sell cars to the NY Metro Area by partaking in marketing events such as the Tesla Airstream Event that
focused on educating and selling consumers on going electric.
Prepared vehicles and hosted delivery owner orientations tailored to the individual customer's needs and comfort levels.
Trained incoming Product Specialists on company products, services, and procedures.
Sudler & HennesseyNew York, NYProgram Director Intern06/2015 to 08/2015
Identified and recruited consultants for pharmaceutical marketing presentations.
Participated in business meetings on existing accounts, offered relevant ideas and strategies that fit the account's strategic needs, and assisted in the implementation of these strategies.
Held the role of “Pitch Leader” in a full-scale marketing pitch for a nonprofit educational organization called 826NYC and The Brooklyn Superhero Supply Co.
BBA:Marketing2016City University of New York Brooklyn College, Brooklyn, NY