Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Effectively organize resources and clerical support to maintain smooth and efficient operations and enhance team success.

Professional and well-grounded office team member with superior clerical skills and customer service expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Bringing years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

  • Licensing procedures
  • Skilled in Minnesota License & Registration System
  • Skilled in [WORD DOCUMENTS]
  • Verbal and written communication
  • Staff training and development
  • Customer assistance
  • Fraud Verification / ID verification
  • Office management
  • Time management
  • Payment processing
  • Processing Legal documents
  • Bilingual [SPANISH] and English
  • Administrative duties
01/2021 to Current
Manager of Operations Rogers Memorial Hospital PA, State,
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Applied schedule, organizational and routing knowledge to enhance delivery planning.
  • Logged unit quantities and entered data into inventory database.
07/2017 to 01/2021
DMV Deputy Dealer Liaison Nemacolin Woodlands Resort Farmington, PA,
  • Review vehicle titles for accuracy and completeness to include VIN, odometer reading and release of liens.
  • Verify acceptance of title in state for which it is filed
  • Confirm negotiability of title document and report any title discrepancies.
  • Interact with customers, dealers and representatives of regulatory agencies in resolution of title issues.
  • Coordinate price adjustment between buyer and seller if required.
  • Maintain current knowledge of DMV regulations regarding vehicle titles for each state in which vehicles are processed.
  • Perform other job-related duties as directed by supervisor.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Managed administrative activities for the license office, including client communication, scanning documents and distribution of mail.
  • Managed reception and lobby area, including greeting visitors and responding to telephone and in-person requests for information.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Interpreted conference calls and other workplace communications in real-time.
  • Examined legal documents and assured adherence to laws and court procedures.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales
  • Able to sustain under pressure.
  • Unexpired Notary Public Services.
  • Able to work in different work environments with different . (My employer allows me to travel to other offices.)
08/2016 to 06/2017
Sales Associate Kohls Corp. City, STATE,
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection
  • Mentored team members in mastering sales techniques to consistently exceed objectives
  • Greeted customers upon entrance and handled all cash and credit transactions
  • Prepared products for sales floor by adding tags and readying pallets or restocking
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality
Education and Training
Expected in
: Business
Century College - White Bear Lake, MN

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School Attended

  • Century College

Job Titles Held:

  • Manager of Operations
  • DMV Deputy Dealer Liaison
  • Sales Associate


  • Some College (No Degree)

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