Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Effectively organize resources and clerical support to maintain smooth and efficient operations and enhance team success.
Professional and well-grounded office team member with superior clerical skills and customer service expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Bringing years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Skills
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Experience
01/2021 to Current
Manager of Operations Rogers Memorial Hospital – PA, State,
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors and transport companies.
- Received deliveries, scanned packages and updated orders in internal database.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Applied schedule, organizational and routing knowledge to enhance delivery planning.
- Logged unit quantities and entered data into inventory database.
07/2017 to 01/2021
DMV Deputy Dealer Liaison Nemacolin Woodlands Resort – Farmington, PA,
- Review vehicle titles for accuracy and completeness to include VIN, odometer reading and release of liens.
- Verify acceptance of title in state for which it is filed
- Confirm negotiability of title document and report any title discrepancies.
- Interact with customers, dealers and representatives of regulatory agencies in resolution of title issues.
- Coordinate price adjustment between buyer and seller if required.
- Maintain current knowledge of DMV regulations regarding vehicle titles for each state in which vehicles are processed.
- Perform other job-related duties as directed by supervisor.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Managed administrative activities for the license office, including client communication, scanning documents and distribution of mail.
- Managed reception and lobby area, including greeting visitors and responding to telephone and in-person requests for information.
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Interpreted conference calls and other workplace communications in real-time.
- Examined legal documents and assured adherence to laws and court procedures.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales
- Able to sustain under pressure.
- Unexpired Notary Public Services.
- Able to work in different work environments with different . (My employer allows me to travel to other offices.)
08/2016 to 06/2017
Sales Associate Kohls Corp. – City, STATE,
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Mentored team members in mastering sales techniques to consistently exceed objectives
- Greeted customers upon entrance and handled all cash and credit transactions
- Prepared products for sales floor by adding tags and readying pallets or restocking
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality
Education and Training
Expected in
: Business
Century College - White Bear Lake, MN
Century College - White Bear Lake, MN
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Resume Overview
School Attended
- Century College
Job Titles Held:
- Manager of Operations
- DMV Deputy Dealer Liaison
- Sales Associate
Degrees
- Some College (No Degree)
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