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Divisional Training Manager/Center Sales Manager Resume Example

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DIVISIONAL TRAINING MANAGER/CENTER SALES MANAGER
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Sales training
  • Effective Retail Sales Manager
  • Manager coaching and training
  • Sales team training
  • Training activity management
  • Sales skills
  • Training leadership
  • Sales reporting
  • Training focus
  • Training manuals
  • Training course planning
  • Commercial sales experience
  • Sales support
  • Job readiness training
  • Training exercises
  • Team leadership, training and development
  • Sales operations
  • Onboarding and training
  • Faculty and staff training
  • Marketing and sales specialist
  • Coaching and training techniques
  • Sales methods
  • Training expertise
  • Training and coaching
  • Safety training
  • Sales understanding
Experience
04/2016 to Current
Divisional Training Manager/Center Sales ManagerCompany Name － City, State
  • Led trainings for up to 30 employees on weekly basis.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Offered specific training programs to help workers improve customer service and center growth.
  • Presented training information via role playing, simulations and team exercises.
  • Designed training modules implementing strategic business practices and organizational behavior training concepts.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Oversaw training courses and promotional paths for professionals and leaders.
  • Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
  • Utilized Advance America Training technology to train new employees and provide effective onboarding.
  • Analyzed each department's training needs and developed new training programs based data collected.
  • Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
  • Mentored team members to succeed and advance within department and company.
  • Identified key skill gaps for all department employees and created training classes to effectively educate target individuals.
  • Reduced process lags and effectively trained team members on best practices and protocol.
02/2015 to 03/2016
Hearing Instrument SpecialistCompany Name － City, State
  • Stayed up to date on advances in treatments and devices by attending workshops and reading publications.
  • Taught clients how to correctly operate, maintain and store hearing aids.
  • Completed full examinations to test individual hearing impairment.
  • Promoted business and capitalized on sales opportunities to maximize revenue.
  • Performed careful fittings to maximize client comfort and the effectiveness of devices.
  • Maintained clinical documentation of patient treatments.
  • Educated patients on prosthetics and assistive devices.
  • Oversaw data management, daily biological calibration checks and various administrative tasks.
  • Utilized assessments to determine patient conditions.
  • Performed oculomotor testing, positional and positioning testing and hearing tests to accurately diagnose patients.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Delivered hearing aids to customer locations.
11/2009 to 02/2014
Assistant Manager Company Name － City, State
  • Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Projected employment needs and devised strategies to meet targets.
  • Identified and solved complex strategy problems that impact management and business direction.
  • Built consensus and job satisfaction between management and front-line employees to enhance operations and promote growth.
  • Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
  • Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns.
  • Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
  • Crafted leadership development programs personalized to each area to challenge and advance current leaders.
  • Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
  • Onboarded and trained more than 10 new employees per year.
Education and Training
05/2006
High School DiplomaOttumwa High School － City, State
Some College (No Degree): General Indian Hills Community College － City, State
Some College (No Degree): Cosmetology EducationIowa School of Beauty － City, State
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Resume Overview

School Attended

  • Ottumwa High School
  • Indian Hills Community College
  • Iowa School of Beauty

Job Titles Held:

  • Divisional Training Manager/Center Sales Manager
  • Hearing Instrument Specialist
  • Assistant Manager

Degrees

  • High School Diploma
    Some College (No Degree) : General
    Some College (No Degree) : Cosmetology Education

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