Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Sales training
Effective Retail Sales Manager
Manager coaching and training
Sales team training
Training activity management
Sales skills
Training leadership
Sales reporting
Training focus
Training manuals
Training course planning
Commercial sales experience
Sales support
Job readiness training
Training exercises
Team leadership, training and development
Sales operations
Onboarding and training
Faculty and staff training
Marketing and sales specialist
Coaching and training techniques
Sales methods
Training expertise
Training and coaching
Safety training
Sales understanding
Experience
Divisional Training Manager/Center Sales Manager, 04/2016 to Current Amplifon Usa – Colorado Springs, CO,
Led trainings for up to 30 employees on weekly basis.
Effectively trained instructors and supervisors on techniques for managing employees.
Offered specific training programs to help workers improve customer service and center growth.
Presented training information via role playing, simulations and team exercises.
Designed training modules implementing strategic business practices and organizational behavior training concepts.
Conducted evaluations of training courses to uncover areas in need of improvement.
Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Oversaw training courses and promotional paths for professionals and leaders.
Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
Utilized Advance America Training technology to train new employees and provide effective onboarding.
Analyzed each department's training needs and developed new training programs based data collected.
Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
Mentored team members to succeed and advance within department and company.
Identified key skill gaps for all department employees and created training classes to effectively educate target individuals.
Reduced process lags and effectively trained team members on best practices and protocol.
Hearing Instrument Specialist, 02/2015 to 03/2016 Biolife – San Diego, CA,
Stayed up to date on advances in treatments and devices by attending workshops and reading publications.
Taught clients how to correctly operate, maintain and store hearing aids.
Completed full examinations to test individual hearing impairment.
Promoted business and capitalized on sales opportunities to maximize revenue.
Performed careful fittings to maximize client comfort and the effectiveness of devices.
Maintained clinical documentation of patient treatments.
Educated patients on prosthetics and assistive devices.
Oversaw data management, daily biological calibration checks and various administrative tasks.
Utilized assessments to determine patient conditions.
Performed oculomotor testing, positional and positioning testing and hearing tests to accurately diagnose patients.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Delivered hearing aids to customer locations.
Assistant Manager , 11/2009 to 02/2014 Famous Footwear – City, STATE,
Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
Partnered with management to establish workplace safety curriculum for training and education purposes.
Projected employment needs and devised strategies to meet targets.
Identified and solved complex strategy problems that impact management and business direction.
Built consensus and job satisfaction between management and front-line employees to enhance operations and promote growth.
Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns.
Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
Crafted leadership development programs personalized to each area to challenge and advance current leaders.
Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
Onboarded and trained more than 10 new employees per year.
Education and Training
High School Diploma: , Expected in 05/2006 Ottumwa High School - Ottumwa, IA GPA:
: General , Expected in Indian Hills Community College - Ottumwa, IA GPA:
: Cosmetology Education, Expected in Iowa School of Beauty - Ottumwa, IA GPA:
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