Divisional Training Manager/Center Sales Manager Resume Example
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DIVISIONAL TRAINING MANAGER/CENTER SALES MANAGER
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
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Experience
04/2016 to Current
Divisional Training Manager/Center Sales ManagerAmplifon Usa － Colorado Springs , CO
- Led trainings for up to 30 employees on weekly basis.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Offered specific training programs to help workers improve customer service and center growth.
- Presented training information via role playing, simulations and team exercises.
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Oversaw training courses and promotional paths for professionals and leaders.
- Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
- Utilized Advance America Training technology to train new employees and provide effective onboarding.
- Analyzed each department's training needs and developed new training programs based data collected.
- Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
- Mentored team members to succeed and advance within department and company.
- Identified key skill gaps for all department employees and created training classes to effectively educate target individuals.
- Reduced process lags and effectively trained team members on best practices and protocol.
02/2015 to 03/2016
Hearing Instrument SpecialistBiolife － San Diego , CA
- Stayed up to date on advances in treatments and devices by attending workshops and reading publications.
- Taught clients how to correctly operate, maintain and store hearing aids.
- Completed full examinations to test individual hearing impairment.
- Promoted business and capitalized on sales opportunities to maximize revenue.
- Performed careful fittings to maximize client comfort and the effectiveness of devices.
- Maintained clinical documentation of patient treatments.
- Educated patients on prosthetics and assistive devices.
- Oversaw data management, daily biological calibration checks and various administrative tasks.
- Utilized assessments to determine patient conditions.
- Performed oculomotor testing, positional and positioning testing and hearing tests to accurately diagnose patients.
- Earned reputation for good attendance and hard work.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Delivered hearing aids to customer locations.
11/2009 to 02/2014
Assistant Manager Famous Footwear － City , STATE
- Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
- Partnered with management to establish workplace safety curriculum for training and education purposes.
- Projected employment needs and devised strategies to meet targets.
- Identified and solved complex strategy problems that impact management and business direction.
- Built consensus and job satisfaction between management and front-line employees to enhance operations and promote growth.
- Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
- Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns.
- Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
- Crafted leadership development programs personalized to each area to challenge and advance current leaders.
- Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
- Onboarded and trained more than 10 new employees per year.
Education and Training
05/2006
High School DiplomaOttumwa High School － City, State
Some College (No Degree): General Indian Hills Community College － City, State
Some College (No Degree): Cosmetology EducationIowa School of Beauty － City, State
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Resume Overview
School Attended
- Ottumwa High School
- Indian Hills Community College
- Iowa School of Beauty
Job Titles Held:
- Divisional Training Manager/Center Sales Manager
- Hearing Instrument Specialist
- Assistant Manager
Degrees
- High School Diploma
Some College (No Degree) : General
Some College (No Degree) : Cosmetology Education
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