Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Transportation and Management professional with over 23 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee. Offering excellent communication and good judgment. Resourceful Site Supervisor tenacious about keeping operations on-schedule and on-budget. Successful at coordinating diverse resources and satisfying tough clients according to demanding timelines. Works effectively with the bargaining unit.

  • Dispatch Operations
  • Active Listening
  • Safe Operating Procedures
  • Microsoft Office
  • Hiring and Onboarding
  • Hiring Determinations
  • Procedure Planning
  • Project Leadership
  • Employee Motivation
  • Supervision and Oversight
Work History
Division Supervisor, 05/2004 - Current
Providence Health & Services Apple Valley, CA,
  • Oversee daily operations at site, keeping team production moving at optimal pace. Manage over 30 Operators on daily basis
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Directed projects according to schedule and quality demands.
  • Inspected sights to evaluate safety, operations and crew performance against objectives.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
RCC- Dispatcher/ Govt Square Supervisor, 06/2003 - 06/2004
First Transit De Kalb, IL,
  • Directed dispatching, routing and tracking of several fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board and answer calls of Operators, CPD, Management, Foreman, ETC....
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Monitored Govt Square and surrounded area for any issues with coaches coming into CBD area
  • Fixed minor issues with coaches such as fare boxes, mirrors, w/c lifts Etc....
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked several details in the CBD area putting up signs due to detours
Sub Dispatcher, 03/2001 - 06/2004
Sorta-Metro City, STATE,
  • Directed dispatching, routing and tracking of several fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board answering several calls from Operators,Supervisors,CPD, foreman, Management, and customers.
  • Monitored the Police radio and was ready to give calls to Supervisors to check for possible blockages so that we can detour the coaches.

Transit Bus Operator, 03/2000 - 06/2003
Sorta-Metro City, STATE,
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Operated with safety and skill to avoid accidents and delays.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Followed schedules precisely to completely daily routes.
  • Helped elderly passengers or those with limited mobility enter and exit bus.
  • Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
  • Protected passengers from harm and bus from excess damage by complying with traffic regulations.
High School Diploma: , Expected in 05/1989
Taylor High School - Cleves, OH
2 Year College Courses: Business Data Processing, Expected in 05/1989
Diamond Oaks Career Development Center - Cincinnati, OH
Additional Information

In my current Job I am over the Kitty Committee and have several committee members I manage. I have also been on the safety committee for over 18 years at Bondhill Division. I have done several other jobs here at my current employment such as filling in when a division manager goes on vacation as well as filling in for customer service investigator. I managed the schedule for all the Supervisors on a daily and weekly basis. I also fill in as a Dispatcher when needed (grandfathered in). I have filled in clerking at both divisions as well. I have been on the interviewing committee for Operators and Supervisors.


Member of Union Baptist Church 2003 to Present, Currently serve as the Church Clerk


CDL certification class B, Hope 360 certificate, Work place Ethics, Dealing with a irate customer, Diversity- creating an inclusive workplace, Good boss,Bad boss how to master the art of leadership, Listening under pressure, Conflicts ina workplace, Management and leadership skills for Supervisors.

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    School Attended

    • Taylor High School
    • Diamond Oaks Career Development Center

    Job Titles Held:

    • Division Supervisor
    • RCC- Dispatcher/ Govt Square Supervisor
    • Sub Dispatcher
    • Transit Bus Operator


    • High School Diploma
    • 2 Year College Courses

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