Motivated and team-oriented professional with over 10 years of customer service. Possesses excellent interpersonal and communication skills. Experienced in organizational leadership with the ability to diplomatically identify resolutions. Also, exhibits flexibility in new learning opportunities and able to work on timely demands and effectively manage multiple assignments. Extensive knowledge of Microsoft Office, Excel and Lotus Notes.
Skills
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
Customer service-oriented
Flexible
Works well under pressure
Advanced clerical knowledge
Invoice processing
Multi-line phone proficiency
Administrative support specialist
Shipping and receiving professional
Quick learner
MS Windows proficient
Work History
07/2013 to 03/2014
Division SupervisorProvidence Health & Services – Hillsboro, OR,
Promoted from security officer to division supervisor.
Supervised a staff of 20 officers as well as managed over 20 different sites; supplies, daily operation, discipline, and weekly payroll.
Recruited, trained, and conducted uniform and site inspections for performance evaluations.
Worked productively with management and city law enforcement to maintain standard operating procedures and safety for all officers.
Support supervisors and administered disciplinary actions.
Drafted biweekly time sheets for 21 executives and employees.
07/2010 to 04/2013
Special Police OfficerWashington Wizards – Arlington, VA,
Provided security training for all new hires on multiple sites; processed weekly payroll.
Highly skilled in responding to emergency situations and providing crisis intervention.
Exhibited excellent verbal, written communication and customer service skills.
Organized all new hire, security and temporary paperwork.
Drafted biweekly time sheets for 3 executives and employees.
Helped distribute employee notices and mail around the office.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Opened and properly distributed incoming mail.
01/2009 to 09/2009
Special Police OfficerWashington Wizards – Fairfax, VA,
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Opened and properly distributed incoming mail.
Directed guests and routed deliveries and courier services.
Organized all new hire, security and temporary paperwork.
Screened all visitors and directed them to the correct employee or office.
09/2007 to 06/2008
Security OfficerJc Penney – Antioch, CA,
Trained new officers on multiple different sites.
Effectively interacted with people of different ages and cultures.
Maintained the front desk; greeted guest or tenets and regulate vehicles and pedestrian traffic at the building entrance.
Notified Engineer, Property Managers and American Security Operation Manager of all emergencies.
Screened all visitors and directed them to the correct employee or office.
02/2003 to 05/2005
ProcessorBae Systems – Summerville, SC,
Processed staged freight into a workstation; unpacked, packed, and sorted merchandise.
Printed detailed receiving of inventory, processed damaged inventory, and performed inventory audits.
Scanned merchandise using a hand held Radio Frequency (RF) device, requested tickets for the merchandise, and responded to messages.
05/2001 to 02/2003
Receptionist/ Intake SecretarySaiontz, Kirk & Miles Law Office – City, STATE,
Welcomed visitors, guests, and customers; assisted visitors and customers to the right staff member.
Handled the switchboard calls and directed them to the right recipient distributed incoming mail and managed outgoing correspondence.
Documented new client cases, mailed welcome letters, power of attorney, and medical authorization forms.
Verified doctor's appointments, made settlement calls, faxed pertinent paperwork to clients and Insurance Agents.
Assisted the litigation secretary and retrieved dictation instruction from a recorder.
Documented and organized all incoming shipments.
Provided each client with professional and friendly customer service face to face or via telephone.
Answered 20 line phone system.
Education
Expected in 2000
High School Diploma: Crossland High School - Temple Hills, 20757, MD GPA:
Continuing education in Culinary Arts
Certifications
Business Clerical Certification
Skills
attorney, client, clients, customer service, customer service skills, dictation, Engineer, forms, instruction, Insurance, inventory, law enforcement, letters, litigation, mail, payroll, Radio, receiving, safety, supervisor, switchboard, telephone, written communication
Additional Information
Current Licenses and Education Customer service training DCSPO (District of Columbia Special Police Officer License) CPR first aid for infants, children and adults Woodland Job Corps Center; Business Clerical Certification Virginia Security Officer and Alarmed Respondent License University of Phoenix; Criminal Justices Crossland High School; Diploma/ Culinary Arts
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