District Wellness Manager resume example with 7 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Caring and skilled Operations Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Familiar with scaling a business concept across multiple disciplines. Demonstrated success in team and relationship building. Constantly looking for ways to improve operations and develop effective and innovative problem solving techniques. Motivated to learn, grow and excel in the healthcare Industry.
Skills
Effective leader
Results driven
Detail oriented
Strategic planner and executor
Collaborative
Empathetic
Relationship builder
Operation mindset
Problem solver
Business development
Accomplishments
Recipient of Lifestyle Communities' CEO Award (2019). This award recognizes a team member who has delivered results and made an impact by utilizing LC's Core Values in their daily work
Selected to Lifestyle Communities' Inaugural "Invest In You Program" (2019). This professional development program is an application and interview based leadership enhancement program. Out of 56 applicants, myself and 14 others were chosen by the Executive Committee of Lifestyle Communities, for this 8 month leadership journey.
Member of Ohio Dominican University varsity baseball team (2010-2014)
8 time All Academic GLIAC Selection (2010-2014)
1st Team All GLIAC Selection (2013)
Elected Captain of baseball team 2012-2014
Member of Student Athletic Advisory Committee (2010-2014)
President of Student Athletic Advisory Committee (2012-2014)
Work History
District Wellness Manager, 02/2018 - Current Lifestyle Communities, Ltd. – Gahanna, OH,
Managed and developed 8+ team members to provide an exceptional experience to both internal and external customers.
Increased Gallup Employee Engagement Score of Wellness team from 3.79 to 4.09 Q12 Mean.
Strategized, planned and executed the launch of Lifestyle Communities' first for profit fitness offering: CODE.
Increased CODE membership base and revenue from inception to 150+ current members, while maintaining an 88% retention rate.
Collaborated with cross-functional teams to evolve and advance CODE's operational needs through streamlined policies, procedures and marketing.
Partnered with Finance Manager and VP of Hospitality to create budgets for CODE that are projected to produce a profitable NOI within 12 months of launch.
Constantly scaling new market launch strategies through innovative and efficient tactics.
Community Wellness Manager, 10/2015 - 02/2018 Ymca Maryland – Anne Arundel County, MD,
Managed the day-to-day operations of the Om Fitness club in New Albany, Ohio to deliver a safe, professional, and comfortable setting in the gym for residents and public members.
Personally grew revenue of New Albany facility from $21K to $72K annually by means of increasing public membership sales, initiating corporate wellness programs evolving personal training packages.
Established and maintained productive working relationships with staff of 6 to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Led community team meetings to ensure operational success at the site level.
Director of Personal Training, 10/2014 - 10/2015 LA Fitness – City, STATE,
Promoted to Director of Personal Training and personally responsible for the growth, development, and evolution of the Personal Training Department
Oversaw a team of 6 trainers and 2 assistant managers, while lowering attrition rate from 18% to 6% by practices that ensured customer satisfaction, results, and correct program design.
Responsible for the hiring and development of 6 trainers and 2 managers within the personal training department throughout the Columbus district.
Planned and directed fitness operations for facility bringing in more than $40k in monthly transactions.
Increased customer retention by 20% as well as increased profitability of the Personal Training Department by $20K.
Worked cross-functionally with Operations Managers and Sales managers to increase in store communication and ensure customer satisfaction.
Implemented bi-weekly leadership meetings to encourage collaboration and professional development of managers throughout the district.
Personal Trainer, 05/2014 - 10/2014 Lifetime Fitness – City, STATE,
Designed and executed individual and small group exercise fitness programs and regimens.
In charge of overseeing the programming and execution of "Team Training" initiatives, new trainer development, and member experience while during management transition.
Worked with Operations Manager in order to streamline communication and develop relationships between multiple departments within the club.
Worked with Director of Training to develop fitness initiatives for multiple departments to align with company values.
Education
Bachelor of Science: Exercise Physiology, Expected in 05/2014 - Ohio Dominican University - Columbus, OH GPA:
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