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district supervisor resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Skills
  • Complaint resolution
  • Staff training and development
  • Strategic planning
  • Business administration
  • Negotiation
  • Staffing and scheduling
  • Excellent Communication
Work History
01/2012 to Current District Supervisor Regional Finance | Monroe, NC,
  • Negotiates and authorizes settlements regarding assessed wages, fees, penalties and other sanction
  • Prepares audit, examining, analyzing and investigating financial reports for companies under investigation
  • Supervises staff responsible for investigations of employers including payroll records, individual earnings records
  • Supervises work operations/functional programs; recommending hiring, promoting, and or disciplinary actions
  • Approves issuance of permits, certificates and licenses in accordance with Industrial Homework law and Contractor registration
  • Reviews reports submitted by district field staff, evaluates evidence; records action to be taken in case of apparent violation
  • Authorizes settlements pertaining to unpaid/underpaid wages, administrative fees and penalties
  • Provides technical assistance to referral agencies concerning complaints and their resolution.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
  • Recruited and developed employees for Labor department.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
  • Reduced customer service complaints 50% by designing new methods of resolution
  • Facilitated change management activities for department and staff of 10 individuals
01/2004 to 01/2012 Senior Investigator Macy's, Inc. | Scottsdale, AZ,
  • Investigated fraud cases and conducted sensitive investigation involving non-compliance of statute in both criminal and civil cases relating to consumer fraud
  • Supervise clerical staffs relating to work assignments and clerical responsibilities
  • Coordinated, performed and organizes and task force investigation
  • Liaison and field work involving collecting, analyzing and recording data
  • Reduce case load by 50% using mediation techniques such as field work; tracking, observing, enforcing policies regarding violations of laws
  • Negotiated and collaborated with staff and government agencies for settlement agreement to resolve consumer disputes and prepared case sumJessicas
  • Act as principal liaison with state, county and municipal law enforcement agencies, local authorities and other state departments in cases of mutual interest for veteran’s community support
  • Act as witness and testify for state before grand juries, courts of law, administrative hearings or formal hearings and provide testimony under oath
  • Designed and conduct informational workshops, conferences, and setting committees on consumer laws
  • Interview witness and take proper statements to introduce as evidence
  • Research, collect, review and maintain data base with clerical support
  • Prepare preparation of formal records and statements covering all phases of each assigned case or investigation.
  • Supervised investigative and inspection teams by enforcing reporting protocols and deadlines.
  • Trained team members in investigative techniques and policies.
  • Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
  • Planned and supervised surveillance operations.
  • Updated documents, prepared reports and maintained case files.
  • Conducted interviews with witnesses and clients.
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
  • Pursued leads, complaints and referrals to determine occurrence of criminal activities.
01/2000 to 01/2004 Independent Medical Exam Coordinator Robert Dennis | City, STATE,
  • Performed task force investigation in relation to fraud, field work relating to liability, no-fault, insurance fraud
  • Preparation of case sumJessicas for hearings regarding insurance claims
  • Plan, conduct, development of analytical studies of existing operations/routines of company to determine feasibility for data
  • Interviewed witnesses and take proper statements to introduce as evidence as part of insurance fraud cases
  • Collected, reviewed and recorded data for independent medical evaluation
  • Contacted community, religious, civic organizations and other agencies for document reviews
  • Participated in conferences related to insurance laws and legislations
  • Act as witness and testify for state before grand juries, courts of law, administrative hearings or formal hearings and provide testimony under oath.
  • Managed team of 6 employees, overseeing hiring, training, and professional growth of employees
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Conducted research, gathered information from multiple sources and presented results
  • Participated in team-building activities to enhance working relationships
01/1992 to 01/2004 Account Investigator Manager Exacte Medical Management | City, STATE,
  • Performed and scheduled task force investigation for staff of 50 in relation to insurance fraud, field work.
  • Assigned staff to appropriate phase of work and training program after reviewing educational records and employment histories
  • Supervised work operations/functional programs and responsible for 25 employee evaluations and effectively recommending hiring, firing, promoting, demoting and disciplinary actions
  • Collected, reviewed and recorded data for independent medical evaluation
  • Contacted community, religious, civic organizations and other agencies for assistance in liability cases
  • Prepared reports and legal documents such as subpoenas, affidavits regarding insurance
  • Reviewed rules, laws, regulations and procedures of involved agencies.
  • Conducted research, gathered information from multiple sources and presented results
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Education
Expected in 05/1987 to to Undergraduate | Seton Hall University, South Orange, NJ, GPA:
Expected in 2021 to to New Jersey Notary Commission | State of New Jersey, , GPA:
Languages
French-Creole:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Seton Hall University
  • State of New Jersey

Job Titles Held:

  • District Supervisor
  • Senior Investigator
  • Independent Medical Exam Coordinator
  • Account Investigator Manager

Degrees

  • Undergraduate
  • New Jersey Notary Commission

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