Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Microsoft Word, Power Point, Excel, Outlook, Microsoft Windows, Internet Explorer and Adobe Acrobat Reader.
UniFirst Certifications
SCP, DSM SCP, CSS, Hire Power, Managing for Success
Managing employees
Detail Oriented
Customer Interaction
Accomplishments
Played a key role in achieving top rankings on UniFirst's Service Honor Roll. Over the last 15 reporting cycles our location has been ranked in the top ten in the company (out of 174) for branches eight times, and we have placed number one out of all Northern California locations 11 times.
Experience
01/2010 to Current
District Service ManagerRite-Hite – Hayward, CA,
Hours per week: 55.
I oversee the service operations of the South Bay Region.
Work closely with customers in ensuring service levels are maintained and rental products meet their needs.
In charge of hiring, coaching, and motivating route sales representatives to ensure service levels are maintained, customer relationships are built, and sales quotas are exceeded.
Responsible for keeping within budget and ensuring contribution goals are made to corporate.
Ensure all directives are adhered to including OSHA compliance, CMMS, NACS, and documentation.
Review all staff hours, and schedule job duties as needed.
Develop weekly action plans for all employees and ensure they are followed.
End of fiscal year 2014 my department was ranked 8 out of 174 locations across the country.
10/2009 to 02/2010
Sales AssociateLacoste – Sunrise, FL,
Hours per week: 50.
I assisted customers in renting vehicles which most closely matched their needs, and offered additional services in order to financially protect their rental experience.
04/2007 to 03/2008
Territory Sales ExecutiveDanaher – Charlotte, NC,
Andre Newell, (510) 293-5840.
Hours per week: 45.
I signed new customers through coaching, guiding, and advising to become a business partner with G&K.
I educated business contacts by evaluating their current business needs, and designed innovative business solutions which would better serve their individual needs.
05/2004 to 02/2007
Field ConsultantContech Engineered Solutions – Spokane, WA,
Christine Carr, (925) 227-1466.
Hours per week: 50.
I monitored the retail sales, inventory, training, and budgets of an assigned group of ten stores.
Coached Franchisees in the execution of 7-Eleven sales models, assessed sales trends, increased ordering efficiency, strengthened product lines and product assortments, enforced store quality and cleanliness guidelines and increased base scores by 60%.
Developed individual store plans which allowed for increased customer counts and sales increases of 8% year over year.
Exceeded budgeted sales increases and lowered operating earnings the last seven months of 2006 and into 2007.
09/2002 to 08/2003
Assistant Escrow OfficerMotion Recruitment – Los Altos, CA,
Hours per week: 40.
I assisted the Branch Manager in handling 90% of all escrow files, audited and balanced all ledgers within files, responded to customer questions, processed closing packages, funding packages, and title requirements.
Used fax machine, copy machine, and computer as part of normal business activity.
10/2001 to 04/2002
Escrow AssistantDick's Sporting Goods – Leesburg, VA,
Hours per week: 40.
Assisted the Branch manager in handling 100% of refinance escrow files and 75% of all sale files.
Audited, balanced, cleared title, and reviewed all financial documents with clients.
Notarized all items required, and processed closing and funding packages.
Submitted all documents for recording.
01/2000 to 07/2001
District ManagerCigna – Stuart, FL,
Matt Dickens, (XXX) 244-9332.
Hours per week: 50.
I oversaw the operations of six routes within an assigned area and ran open routes as needed.
Developed strong relationships with existing customers and facilitated customer services issues.
Managed employee training and motivation to ensure customer satisfaction, reduced employee turnover, and increased customer retention.
Renegotiated customer contracts and increased profit by 10%.
Developed Route Drivers into a team and encouraged a sense of camaraderie within my district.
08/1998 to 01/2000
Customer Service RepresentativeFranklin Templeton Trust Company, 1 Franklin Parkway – City, STATE,
Dmitri Bosniadris, (XXX) 312-2000.
Hours per week: 40.
Answered an average of 50 shareholder calls in a call center environment, assisted shareholders and brokers by researching and correcting account errors, educated clients on new IRS rules and regulations, and analyzed customer needs and provided recommendations on appropriate retirement services.
Assisted team leader in training of new representatives, and managed shift scheduling.
Education
Expected in 2002
Bachelor's Degree: Business Management University of Phoenix - , GPA: GPA: 3.74 Business Management GPA: 3.74
Expected in
Remington College Medical Assisting Program, GPA 4.0 Certificate program.: - , GPA:
Skills
Adobe Acrobat Reader, budgets, budget, business solutions, call center, closing, coaching, contracts, clients, customer satisfaction, customer services, documentation, Drivers, fax machine, financial, hiring, Internet Explorer, inventory, team leader, Excel, Outlook, Power Point, Microsoft Windows, 2000, Microsoft Word, copy machine, profit, quality, recording, researching, retail sales, sales, scheduling, employee training
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School Attended
University of Phoenix
Job Titles Held:
District Service Manager
Sales Associate
Territory Sales Executive
Field Consultant
Assistant Escrow Officer
Escrow Assistant
District Manager
Customer Service Representative
Degrees
Bachelor's Degree
Remington College Medical Assisting Program, GPA 4.0 Certificate program.
