District Sales Manager Resume Example
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DISTRICT SALES MANAGER
Professional Summary
Passionate Sales/Sales Operations Manager with 25 years of experience and 10 years of supervisory experience. Skilled in developing and managing high perforning teams with ability to streamline daily activities for maximized productivity. Detail-oriented and dedicated to cultivating efficient, collaborative and rewarding environments for top service. Strong background in process, management, sales operations, sales, mentoring, customer service and client relations. A strong passion for teaching and training people to be their best while accomplishing the mission of company.
Skills
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Work History
08/2018 - CurrentDistrict Sales Manager | Yumi World Class Dsd - San Antonio , TX
- Manage day to day operations oo a team of 10 Account Managers who support a national account team responsible for protecting and growing a base of over 300 Healthcare customers with a $260,000 monthly quota
- Team has responsibilities for pricing, contracting and ordering all wireline products and services within the AT&T portfolio along with taking any requests outside of these tasks with the goal of offloading customer requests and alleviating the daily workload of sales
- Manage all billing and installation/porting escalations
- Work directly with our segment Vice President and office of the CFO to gain approval on all large customer credit requests as well as provide monthly pending/closed credit report to leadership
- Special Projects - Built AM Tracker utilized by sales teams to engage Account Manager Team for all incoming work requests. This tracker allows for information like order numbers and due dates so customer information requests can be addressed in real time
- Reorganized the AM Team to specialize by product/process. This change significantly improved productivity on our team and teams downstream who receive our orders as they no longer have to spend time correcting mistakes. My team was recognized at the VP level for this positive improvement
- The number of requests we complete per month improved dramatically with an average current workload of 30 open orders per month per AM vs. the 70-80 it had been prior to my restructure
04/2016 - 07/2018Technical Solutions Consultant Lll | Kellogg Company - Zanesville , OH
- Part of account team supporting Kaiser Permanente, Providence, Cedars Sanai and Dignity Health
- Assisted Account Team with day to day customer support and special projects as well as the implementation of their entire book of business
- Handled all non-contract related credits, created and maintained the AVPN inventory master list, pulled and provided customer inventories, place orders as needed and worked with Service Management to proactively catch billing issues and correct them prior to becoming large ones
- Continued to support the Healthcare Organization as the Process and Billing SME and owned the credit process, which included escalations ad working with Billing AVPN team to help close out aging requests. Created the monthly credit report for the leadership team which included credit forecasting based on funnel
- Represent Healthcare on calls and initiatives with partner teams such as Vendor Management and Marketing to help determine new support models for Healthcare, documenting any process changes and helped to roll out to sales
- Special Projects - Lead the Employee Engagement Committee in 2017 and 2018 which developed initiatives (often personally created the platform, document or Job Aids used) presented to AVP/SCVP to gain approval then rolled out to the Healthcare Sales Organization
- Worked with training to roll out eSign training to the organization, built the Healthcare Q&A Forum, a repository where sales asks and answers questions for each other and responses are archived
- Participated on teams to help determine criteria for new pilot support teams and then address changes needed, sat in on committee calls to provide feedback on sales tools, rolled out the transformation of overseas support to our sales teams, represented Healthcare on Diversity and Inclusion Newsletter committee for new magazine style format, assisted with the kick off and roll out of the new local voice support model, acted as interim Chief of Staff until role filled in July then assisted with ramping up new employee and remained closely engaged until comfortable
- Worked on project with marketing for the Support branch to get all Support customers set up with a personalized URL (PURL)
11/2010 - 03/2016Sales Planning Manager | AT&T - City , STATE
- Client Relations & Service - Managed a team of 10-14 Service Executives supporting the National Healthcare Organization with customer billing, contract renewals, disconnects, and special projects, as needed, to consistently meet the greatest needs of the organization
- Personally created a tool used by sales to engage the team, which enabled the ability to provide updates as well as reporting capabilities
- Sat on dozens of committees as SME representing Healthcare as it related to process and/or training and often times assisted in the creation of guidelines, team duties/tasks and the roll out of new initiatives within Healthcare
- Own the credit process and work directly with finance and leadership to help shepherd large credits through the CFO approval process
- Handle VP, President and PUC Healthcare customer complaints. Process and billing SME answering all day to day questions and providing assistance and training to sales, proactively reached out to new hires/transfers to offer support and assistance so they knew where to go for questions, walked them through all internal resources to help them get ramped up faster and understand our support model
- Created the Revenue Assurance reporting model from the repository created for our team tracking and presented this data weekly to the VP/RVP team weekly which included installed revenue, installed but not yet billing, delays, billing variances, etc
- Special Projects - Revenue Assurance Project tracking in year billing trends per RVP, Created the Service Sells monthly Newsletter, Lead the eNPS Customer, People, Results (CPR) Team, created the Critical Care Awards Site repository, creation of the Resource Guide, a one stop shop for sales and sales support which includes all information regarding, support, process, sales tools, partnering team info, customer help lines and team members, etc to assist with day to day questions and concerns
- Created the On-Boarding Guide to assist manager and new employees with getting ramped up in their new role to ensure quicker success and less time lost on process related roadblocks
- Team Lead working directly with Program Managers of an initiative to get all of sales to become Universal Sellers, Worked closely with HR and senior leadership on transparency and a successful execution on a 2016 individual contributor progression plan
- Assisted Sales Operations with the eSign pilot program for Healthcare, Worked on the pilot team for the new PLE Program (Personal Learning Experience) and worked on the new Diversity & Inclusion International Newsletter which included assisting with content and layout from the ground up
- Created FFLOW, a tool used to track all expired and expiring contracts as no tool existed at that time to assist sales with managing their customers. The tool was used until the process was eventually replaced with ROME functionality (company wide tool) Worked with the Sales Enablement Team and Collections to impact the amount of time the sales teams work on credit and collections issues by training the collections teams to research issues prior to engaging sales. The new process saved GEM, as a whole, over 15,000+ hours per year on non-sales activities
11/2007 - 11/2010Regional Segment Support Manager Healthcare | AT&T - City , STATE
- Support 250 winback sales professionals in North America as well as the training coordinator for 2000+ sales titles in National Business Markets (NBM)
- This includes handling all day to day issues and questions from sales teams including but not limited to sales process assistance and providing guidance on negotiating with clients to propose and win business, pricing and contract assistance and selecting appropriate products for customer needs
- Addressing training based on business need and delivering it, engaging 3rd party vendors or internal resources to deliver training to targeted groups or all of NBM
- Special Projects - Considered a SME on many company applications I have been asked to join several committees to improve company procedures including but not limited to, Six Sigma projects improving sales cycle time on two separate products, New Hire Training initiative to redesign training to make it effective as well as identify regional and segment differences, assisted in rolling out and managing the large LD migration project from Legacy Bell South services to Legacy AT&T, Contract Management trial committee involved in choosing the format and information provided on the new submission form to be used by all of GEM (Gov't/Education/Medical) assisted in designing the new Sales Order Request process to be used by GEM sales when placing orders, wrote and delivered the "train the trainer" Codespear initiative training to Sales Managers in Healthcare
- Worked on creation and delivery of 2 phases of Mobility Training to NBM market
- Worked on content and training delivery of the Smart Business Suite bundle launch as well as the launch of the Acquisition trial for small business winback test markets in Midwest and Atlanta
- Worked on the expansion of the Acquisition trial for 6 additional markets and a Phase II roll out to additional titles and markets including the addition of updates to the bundle
Education
Columbia College, City, StateBachelor of Arts:
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Resume Overview
School Attended
- Columbia College
Job Titles Held:
- District Sales Manager
- Technical Solutions Consultant Lll
- Sales Planning Manager
- Regional Segment Support Manager Healthcare
Degrees
- Bachelor of Arts :
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