District Sales Manager Resume Example
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DISTRICT SALES MANAGER
Professional Summary
Experienced District Manager with over 6 years of experience in the sales and customer service industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Work History
District Sales Manager, 06/2018 to CurrentAnixter - Lexington , KY
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Achieved regional sales goal of $20,000 per store, depending on location, by completing audits, resolving problems, training staff members and completing action plans.
- Drove sales for 6 stores in district, generating over $1 million dollars in annual volume.
- Revitalized regional sales frameworks by focusing on building customer relationships and strategically planning monthly, quarterly and yearly operations.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Rectified billing issues quickly to maintain client satisfaction.
- Held weekly meetings with managers to identify techniques to overcome sales obstacles.
- Established clear objectives and helped team members develop plans to achieve quotas.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Coached and mentored employees to strengthen sales knowledge and abilities.
Store Manager, 05/2016 to 05/2018Uap - Pointe Claire , LA
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels over the year prior.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Oversaw, trained and encouraged 5 sales associates, promoting culture of efficiency and performance.
- Scheduled and led monthly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Created work schedules according to sales volume and number of employees.
- Coached five sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Hired, trained and evaluated personnel in sales and marketing.
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Generated repeat business by delivering exceptional customer service and positive engagement.
- Reported to district manager regarding all store and staff issues, financial goals and sales.
- Developed new store location from ground up by hiring and training efficient team.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control and store opening and closing procedures.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
Assistant Manager, 06/2014 to 04/2016Arbys - Sayre , PA
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored employee performance and developed improvement plans.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached team on effective upselling and cross-selling methods.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Education
Diploma, 06/2011
Claremont High School - City, State
Cosmetology License , 12/2013
Marinello School of Beauty - Burbank - City
Chaffey College - City, State
Skills
- Revenue Growth
- Goals and Performance
- Staff Management
- Direct sales
- Bilingual
- Product and Service Sales
- Goal Setting
- Sales Reporting
- Accomplished manager
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Resume Overview
School Attended
- Claremont High School
- Marinello School of Beauty - Burbank
- Chaffey College
Job Titles Held:
- District Sales Manager
- Store Manager
- Assistant Manager
Degrees
- Diploma , 06/2011
Cosmetology License , 12/2013
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