High-achieving Account Executive, successful in managing accounts with annual revenue exceeding $20
million dollars. Expert in needs analysis, sales forecasting and closing tactics. Talented Account
Executive effective at building loyalty and long-term relationships with customers while exceeding sales
targets. Persuasive Account Manager skilled at developing a diverse and large client base. Constantly
looks for new ways to promote products and build professional network ties. Results-oriented sales
professional with exceptional presentation skills. Brings extensive network of personal contacts in the
industry. Account Manager driven to increase sales in established accounts while reaching out to new
potential clients. Market expertise in Export and Import trades. Exceptional Account Executive who
consistently achieves annual sales objectives and increases the overall client base. Account Manager
accomplished in managing customer service for numerous top accounts while simultaneously exceeding
sales goals on new and existing products. Sales professional with extensive experience in account and
customer relationship management. Cultivates, nurtures and maintains long-term customer
relationships to boost sales and grow brand visibility.
Zim Integrated Shipping ServicesRoswell, United States, GeorgiaDistrict Sales Manager11/2007 to 11/2014
Zim relocated me from Los Angeles to Atlanta to spearhead growth in the South Atlantic region.
had dropped in the South Atlantic due to lack of representation for over five years.Covered sales growth
for Florida, Georgia, North and South Carolina and Tennessee.Hired and trained Account Executives
and Inside Sales coordinators to enhance customer representation in the DistrictManaged 5 Account
Executives and 3 Inside Sales Coordinators.Developed yearly Sales Plans for growth in the region.At
onset of position, was able to set up customer service improvements for specific key accounts who had
threatened to leave Zim due to continuous service failures - maintained support thru these efforts for
Georgia Pacific, Rayonier, Bain Cotton, and others.
Instrumental in the implementation/success of our
Tampa direct service which was implemented during this time.
Key accounts for Tampa were Rooms to
Go, Beals, Badcock Furniture.
Increased customer base in South Atlantic Region during this time by over
Zim Integrated ShippingLong Beach, CaliforniaAssistant Sales Manager03/2001 to 12/2007
Managed the inside sales team (6 people) of booking, pricing, customer service directly.Coordinated
vessel performance, handled shut out lists and monitored allocations.Prepared vessel recaps
concerning commodities/volumes shipped for major commodities on the USWC.Coordinated major
commodity moves (Dried Fruit and Nuts and Metal Scrap) when Sales Manager was travelling or on
Assisted Sales Manager as requested when required.
Maintained an account base (Export
and Import) with key accounts negotiating both export and import contracts.
Supported the sales team in writing proposals and closing contracts.
Planned and directed staff training and performance evaluations.
Promptly resolved all customer requests, questions and complaints.
Zim Integrated ShippingLong Beach, CAAccount Executive11/1985
Hired in 1985 as Account Representative by Sales Manager who had previously been a customer of
mine when he owned his own Forwarding Company.
Trained peers and management team on internal system supports and implementation plans.
Maintained a central database of key contacts, risk ratings, financial impact and key issues.
Managedseveralkey accounts, including Dole and Nestle.
Secured first contract with Disney.
Built client relationships by acting as the liaison between the customer service and sales teams.
Analyzed and reported on customer activity, business trends, and areas of concern.
Created proposals for new and repeat customer business transactions.
Contacted regular and prospective customers to explain product features and solicit orders.
Consulted with clients after sales and contract signings to resolve problems and provide ongoing
Zim Integrated Shipping ServicesRoswell, United States, GeorgiaAccount Executive , Current
Initially tasked to increase TPEB contracts as this was area Zim ATL required increased development
Maintained current supporters like Havertys and added new TPEB accounts (Shaw, Genuine Parts,
Halpern, GF Health, Air and Cargo ) This TPEB contract season successfully concluded all renewals and
substantially increased MQC support: Sha previous contract 1,000 TEU, new contract signed for 5200
Genuine Parts: previous contract 1200 TEU, new contract signed for 1500 TEU.
Prior to the new
TPEB season contract conclusion in the previous three months secured "new" business of 12.6M for both
export and import combined while maintaining regular account base/support.
account base added to my portfolio.
Sales efforts/negotiations include all of Zim\'s trade lanes (Far East,
South America, East and West Med, Africa, Central and Latin America).
Education and Training
Associate of Arts:Photography1979Monterey Peninsula College, Monterey, CAPhotography
Activities and Honors
list any special honors or awards
pick any of these? use the edit button
Customer Satisfaction, Customer Service, Domestic and International Experience, Expense Control, Internal Auditing, Lead Development, Marketing, MBA, Multi-Task Management, Product Development, Project Management, Reporting, Sales, Statement Billings, Tax Preparation, Territory Sales Experience, Weekly Payroll, Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Cold Calling, Computer Literate, Computer Proficient, Creative Problem Solving, Credit and Collections, CRM Systems, Customer Needs Assessment