Senior developed leader with years of specialized project and program management experience, in a variety of settings. Proven leadership skills combined with an exceptional ability to manage multiple large- scale projects, tasks, and priorities effectively within budget and on time. Expert in leveraging lean six sigma methodologies to increase quality and improve processes. Solid technical background with extensive knowledge of operations, marketing, communications, and leadership fundamentals.
Skills
Project Management
Effective leader
Verbal and written communication
Conflict Resolution
Staff training/development
Resource allocation
Human resources management
Coaching and mentoring
Training and presentations
Client account management
Budget development
Litigation Support
Legal Research
Scheduling/Planning
Staff Management
Sales and marketing
Team management
Communications
Customer service
MS Office
Financial Management
Operations Management
Business Development
Strategic Planning
Work History
07/2020 to 11/2020
District Sales ManagerMerrick Pet Care – Evanston, IL,
Managed multiple retail locations: 10,000 sq. ft. and greater with per store revenue of $3-$6 million in annual sales.
Averaged 58% annual revenue growth in district.
Opened new locations and provided marketing and operational support
Developed and trained store managers and support employees for 10 locations
Established sales and performance goals for each location, developed action plans and provided tools and necessary mentoring needed to attain or exceed designated projections.
Provided coaching on customer focused selling strategies designed to maximize overall sales.
Analyzed results of numerous operational reports and provided feedback on ways to proactively improve top line revenue production, improve store traffic, build brand loyalty, and control expenses.
Coached 4 Store Managers and 12 Assistant Managers in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 95%.
Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
01/2020 to 07/2020
Legal AssistantState Of North Dakota – Mandan, ND,
Maintained litigation docket and calendars for multiple attorneys, noting deadlines for responsive pleadings, motions and other important deadlines
Managed billable hour tracking, payroll, client invoicing and schedules for multi-attorney office
Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings
Developed and managed up to 85 Workers Compensation cases over a three month timeframe
Trained and managed 12 employees in best practices and protocols to realize maximum productivity
Used dictaphone and iNet to transcribe legal documents and letters
Assisted litigation attorneys with research, depositions, trial preparation, discovery and document drafts for court submittal
08/2016 to 08/2019
Asst. District Manager/General ManagerAngelica – Batavia, NY,
Increased profits by 145% within first year through restructure of business line, leading to national recognition as top five location nationwide; 200% EBIDTA growth as a result
Developed and implemented multiple project work plans, including pre-planning, scope definition, overall strategy, resource planning, financial management, marketing and initiating launch plans
Completed talent acquisition and management for 50 + internal/external placements
Enhanced operational success through effective staffing, strong training, and essential communication
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth
Coached 25 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 200%
Facilitated year-end reviews and team strength presentations with human resources partners Oversaw all HR needs for 120-employee operation across 12 locations
Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
05/2005 to 08/2016
Petty Officer First ClassUnited States Navy – City, STATE,
Led over 150 Navy and Marine personnel in day to day operations, to include security operations, customers and courtesies, and standards of service
Coordinated the educational path of over 400 Navy and Marines, ensuring that 100% were afforded the opportunity for higher education, resulting in a 95% enrollment rate at various state and nationally accredited colleges and universities
Acted as Service Liaison at various community relation events around the World, leading community relations volunteer projects and humanitarian assignments for those in need
Contributed to the success of the mission by overseeing over $4.2 million dollars of an annual budget maximizing reduction efforts and resulting in a zero-discrepancy audit annually
Trained and managed over 1,000 Navy, Marine, and civilian employees in various Secretary of the Navy mandated training, increasing knowledge-based awareness to vital issues affecting the military and Nation
Supported team of 12 attorneys in practice of military law
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
Education
Expected in 05/2021
Bachelor of Science: Poli. Science/Pre-law; Sociology; Communications The University of West Florida - Pensacola, FL GPA:
Additional Information
Awarded Navy and Marine Corps Achievement Medal - 9 Awards
Awarded Outstanding Volunteer Service Medal - 2 Awards
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
