Experienced District manager with over 15 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Recognized consistently for performance excellence and contributions to success in transportation industry. Strengths are in performance management and coaching & Development backed by training in executive presence and leadership. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in a new Industry.
Skills
Prospecting
Staff Management
Contract Negotiation
Property tours and inspections
Leasing and sales
Business Development
Customer service-focused
Work History
07/2011 to Current
District Rental ManagerBeacon Roofing Supply, Inc. – Kearney, NE,
Resolved customer disputes to maintain positive relationships and increase customer base.
Implemented rental asset processes, including cleanliness standards.
Executed sales and marketing initiatives to increase revenue for company.
Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
Coordinated with sales teams and clients to manage inventory, adjust orders and handle logistics.
Placed sales calls Daily and handled sales for incoming customer calls.
Managed key accounts to include all customers within Austin/Waco/Temple market segment.
Partnered with outside sales to identify critical accounts with growth opportunities.
Grew business by 300% over course of 10 years by implementing targeted marketing.
Generated leads for Longterm rentals through targeted marketing.
Collected and maintained careful records of rental payments and payment dates.
Led team of 20+ associates
Engaged employees in business processes with positive motivational techniques.
Led team of 20+ members while providing exceptional customer service.
Built strong relationships with customers through positive attitude and attentive response.
Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Managed schedules, accepted time off requests and found coverage for short shifts.
Facilitated training for associates through daily coaching and regular performance appraisals.
Directed and supervised team of 20 engaged in Outside sales, drivers, customer service and Career development.
Assisted Area HR and District staff with new hire processing and existing training programs.
02/2010 to 06/2011
Location Rental Manager Gartner – Lake Oswego, OR,
Resolved customer disputes to maintain positive relationships and increase customer base.
Implemented rental asset processes, including cleanliness standards.
Executed sales and marketing initiatives to increase revenue for company.
Led team of 6 members while providing exceptional customer service.
Built strong relationships with customers through positive attitude and attentive response.
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Mentored and guided employees to foster proper completion of assigned duties.
Managed schedules, accepted time off requests and found coverage for short shifts.
Facilitated training for associates through daily coaching and regular performance appraisals.
Directed and supervised team of 6 engaged in Sales and Operation development.
08/2008 to 06/2010
Manager TraineeRyder Truck Rental – City, STATE,
Shouldered management responsibilities during absence of manager.
Coordinated day-to-day Rental operations, communicating effectively with both management and Service department staff.
Assisted BU rental manager in planning and implementing strategies to meet organizational goals.
Developed relationships with wide range of employees, customers and vendors.
Observed and supported Lease sales team with sales negotiations and operations management.
02/2008 to 06/2008
Sales ExecutiveCbeyond Communications – City, STATE,
Worked independently with minimal supervision.
Established new accounts through cold calling and personal visits to potential customers.
Prepared and deliver customer sales quotes.
Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
Exhibited proven ability to set and achieve company defined sales goals.
Education
Expected in
Bachelors Degree : Business Administration Texas State University - San Marcos, TX, GPA:
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