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Highly-organized Regional Operations Manager with an aptitude for driving productivity and performance in teams developed over twenty plus years of experience. Proficient in customer service and channel distribution, effectively generating new business opportunities and partnerships to increase long-term revenue growth.
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Jacobus Energy – Cary, NC,
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Hired and trained Twenty plus new employees in three months.
- Increased sales by fifteen percent by establishing goals, overseeing performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Aetna Inc. – Heath, OH,
- Developed business plans to drive both large and small changes in GM Management.
- Drafted business plans, budgets, quarterly and semi-annual business reviews.
- Performed analysis of data and presented findings and practical advice to clients.
- Administered broad range of specialized business consulting and re-engineering services and solutions to meet complex business challenges.
- Met with clients to identify and assess business controls, risks, process gaps and workflow inefficiencies.
- Met with assigned clients and performed basic initial assessments.
- Supported asset transfers, lender and equity requests, and audit inquiries.
- Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
- Completed various reports and analyzed each report to decide where improvements could be made.
Ugi – New Castle, DE,
- Evaluated client processes, employee performance and training progress to determine additional training needs.
- Reviewed training delivery methods to optimize training effectiveness and costs.
- Leveraged simulations, team exercises and group discussions to increase training program engagement.
- Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
- Documented training activities and changes to analyze program effectiveness.
- Scheduled training sessions based on availability of classrooms, equipment and instructors.
- Developed complete training programs and led training using expert learning techniques.
- Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
- Developed skill-specific training programs to promote employee development.
- Assessed training needs, using employee surveys and interviews to gather data.
McDonald's – City, STATE,
- Aligned operational boundaries between processes and production demands.
- Trained, mentored and motivated employees to maximize team productivity.
- Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
- Developed and oversaw strategies for improving operational efficiency and accuracy.
- Ensured adherence to operational schedules by monitoring McDonald's performance indicators.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Oversaw day to day operations such as sales, service and production procedures.
- Built upon established practice standards to improve operational performance and reduce labor costs.
- Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership.
- Motivated employees to share ideas and feedback.
- Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
- Ensured staff followed administrative policies and compliance regulations by closely monitoring daily operations and performing safety audits.
- Oversaw scheduling for day-to-day activities of Restaurant operations.
Keller Graduate School - Kansas City, MO,
Park University - Kansas City, MO
Maintained P&L accountability and operational control over 9 restaurants with 300+ employees and $11M in annual sales revenue.
Passion for Excellence Award from Zancanelli Management Corp 2006, top 3% performer Award. People Encouraging Talent & Excellence (PETE) Award, 2007, Team Developer Award. White Glove Award (leadership in cleanliness and store Presentation) KBP-Foods, 2012
Circle of Excellence Award from KBP-Foods, 2012.Top 5% Performer Award.
Passion for Excellence Award from KBP-Foods, 2013,
Ranked #3 Area Coach in KBP-Foods, top 5% Performer Award.
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School Attended
- Keller Graduate School
- Park University
Job Titles Held:
- District Operations Manager
- Senior Business Consultant
- Area Coach of Operations
- Operations Supervisor
Degrees
- MBA
- Bachelor of Science
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