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District Operations Manager Resume Example

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DISTRICT OPERATIONS MANAGER
Summary

Regional Operations Manager with positive approach and rational method of thinking. Excellent communication skills paired with proficiency in Microsoft Outlook and Microsoft Office. Well-versed in recruiting employees, identifying new, lucrative business opportunities and suggesting corrective services. Organized and strategic professional offering 32-years of experience in field. Successful in contract negotiation and process improvement. Able to remain calm and poised even in high-pressure situations with a vibrant and outgoing personality.

Skills
  • Delivery fleet management
  • Strategic planning
  • Outstanding communication skills
  • Safety protocol
  • Ability to write reports
  • Federal regulations
  • Customer and vendor relations
  • Knowledge of performance tracking
  • Ability to assess budgets
  • Supervisory role background
  • Staff supervision
  • Performance improvements
  • Employee development
  • Schedule management
  • Policy/program development
  • Recruiting and hiring
  • Proficient in Microsoft Exel, Word PowerPoint, Outlook, Saucon gps, Greenroads, Genfare (GFI), ADP, Orbit, AMS, IBM notes, Sharepoint,
  • Customer retention
  • Supervision and training
  • Sound judgment
Experience
District Operations Manager
Chester, NYCoach USA/Feb 2019 to Jan 2021
  • Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
  • Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
  • Visited approximately 10 locations weekly to ensure each location as fully functional and operating effectively.
  • Improved regional processes by coming up with effective methodologies to handle customer complaints.
  • Engaged professionally with operational employees and customers to build rapport and nurture relationships.
  • Met operational objectives by establishing qualified staff, promoting adherence to safety regulations and providing outstanding customer service.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Implemented effective customer service surveys to encourage feedback.
  • Promoted profitability of Transportation business by tracking performance indicators and driving corrective action.
Operations Manager
Elizabeth , NJMegabus.com/May 2008 to Jan 2021
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures.
  • Fostered strong relationships with employees, customers and suppliers by engaging and maintaining communication.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Managed daily operations, including supervising multiple team members across 2 locations.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
  • Aligned operational boundaries between processes and production demands.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Identified shared data elements and relationships between data elements and processes, people and systems.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
  • Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Defined project roadmap to solidify project objectives and milestones.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Performed timely and budget-complying project management on multi-faceted issues.
  • Monitored and directed all aspects of department operations and safety-member educated team in production, safety, equipment, performance, quality and records management.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Assessed upcoming projects to forecast projected resource requirements.
  • Implemented process improvements based on identification of productivity or quality issues.
  • Collaborated with safety-person team to improve tracking and work issue logging.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Managed operation departmental associates to provide optimal productivity for multi-building campus.
  • Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Maximized transition efficiency and planned and executed physical relocation, including floor plans, furnishings and wiring placement.
  • Liaised between IT and business to develop structured business architecture to capture key performance indicators (KPIs) for business unit.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Fostered strong relationships with employees, customers and suppliers by meeting and maintaining communication.
  • Managed daily operations, including supervising multiple team members across 10 locations.
  • Contributed to development and evaluation of service level agreements that complied with established operational parameters.
  • Collaborated with 10-person team to improve tracking and work issue logging.
Operations Manager
Elizabeth , NJCoach USA/Jun 2003 to Jan 2021
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures.
  • Fostered strong relationships with employees, customers and suppliers by engaging and maintaining communication.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Managed daily operations, including supervising multiple team members across 10 locations.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
  • Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Performed timely and budget-complying project management on multi-faceted issues.
  • Monitored and directed all aspects of department operations and 10-member proactive team in production, safety, equipment, performance, quality and records management.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Assessed upcoming projects to forecast projected resource requirements.
  • Implemented process improvements based on identification of productivity or quality issues.
  • Collaborated with 10-person team to improve tracking and work issue logging.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Managed 10 departmental associates to provide optimal productivity for multi-building campus.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Liaised between IT and business to develop structured business architecture to capture key performance indicators (KPIs) for business unit.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
Operations Manager
Newark, NJONE BUS INC/Coach USA/Apr 1987 to Jan 2021
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Assessed upcoming projects to forecast projected resource requirements.
  • Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Managed daily operations, including supervising multiple team members across 8 locations.
  • Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Contributed to development and evaluation of service level agreements that complied with established operational parameters.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Conducted trainings for all company employees on safety initiatives to comply with federal regulations.
  • Conducted HSE related surveys, evaluations, inspections and investigations of incidents and activities
  • Brought issues of non-compliance to the attention of General management for direct handling of important concerns.
  • Inspected company buildings and job sites to identify possible hazardous conditions and immediately remedied these issues with corrective actions.
  • Spearheaded safety meetings with key members of organization to ascertain methods to improve overall safety for all employees.
  • Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues or concerns and promote continuity of training initiatives.
  • Managed OSHA-mandated recordkeeping and accident analysis paperwork.
  • Interviewed, oriented, trained and evaluated employees to optimize procedures from day one.
Education and Training
Some College (No Degree): Automotive MechanicsBrookdale Community CollegeLincroft, NJ
High School DiplomaMcKee Vocational & Technical High SchoolStaten Island, NY
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Resume Overview

Companies Worked For:

  • Coach USA
  • Megabus.com
  • ONE BUS INC/Coach USA

School Attended

  • Brookdale Community College
  • McKee Vocational & Technical High School

Job Titles Held:

  • District Operations Manager
  • Operations Manager

Degrees

  • Some College (No Degree) : Automotive Mechanics
    High School Diploma

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