District Operations Manager Resume Example
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DISTRICT OPERATIONS MANAGER
Summary
Regional Operations Manager with positive approach and rational method of thinking. Excellent communication skills paired with proficiency in Microsoft Outlook and Microsoft Office. Well-versed in recruiting employees, identifying new, lucrative business opportunities and suggesting corrective services. Organized and strategic professional offering 32-years of experience in field. Successful in contract negotiation and process improvement. Able to remain calm and poised even in high-pressure situations with a vibrant and outgoing personality.
Skills
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Experience
District Operations Manager
Louisville , KYJacobus Energy/Feb 2019 to Jan 2021
Louisville , KYJacobus Energy/Feb 2019 to Jan 2021
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
- Visited approximately 10 locations weekly to ensure each location as fully functional and operating effectively.
- Improved regional processes by coming up with effective methodologies to handle customer complaints.
- Engaged professionally with operational employees and customers to build rapport and nurture relationships.
- Met operational objectives by establishing qualified staff, promoting adherence to safety regulations and providing outstanding customer service.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Implemented effective customer service surveys to encourage feedback.
- Promoted profitability of Transportation business by tracking performance indicators and driving corrective action.
Operations Manager
Fort Worth , TXGeodis/May 2008 to Jan 2021
Fort Worth , TXGeodis/May 2008 to Jan 2021
- Established work priorities to meet contractual obligations for schedule and installations.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures.
- Fostered strong relationships with employees, customers and suppliers by engaging and maintaining communication.
- Assessed, optimized and elevated operations to target current and expected demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Managed daily operations, including supervising multiple team members across 2 locations.
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
- Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
- Aligned operational boundaries between processes and production demands.
- Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
- Identified shared data elements and relationships between data elements and processes, people and systems.
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
- Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
- Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
- Defined project roadmap to solidify project objectives and milestones.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Performed timely and budget-complying project management on multi-faceted issues.
- Monitored and directed all aspects of department operations and safety-member educated team in production, safety, equipment, performance, quality and records management.
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Assessed upcoming projects to forecast projected resource requirements.
- Implemented process improvements based on identification of productivity or quality issues.
- Collaborated with safety-person team to improve tracking and work issue logging.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Managed operation departmental associates to provide optimal productivity for multi-building campus.
- Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Maximized transition efficiency and planned and executed physical relocation, including floor plans, furnishings and wiring placement.
- Liaised between IT and business to develop structured business architecture to capture key performance indicators (KPIs) for business unit.
- Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
- Fostered strong relationships with employees, customers and suppliers by meeting and maintaining communication.
- Managed daily operations, including supervising multiple team members across 10 locations.
- Contributed to development and evaluation of service level agreements that complied with established operational parameters.
- Collaborated with 10-person team to improve tracking and work issue logging.
Operations Manager
Grapevine , TXGeodis/Jun 2003 to Jan 2021
Grapevine , TXGeodis/Jun 2003 to Jan 2021
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Established work priorities to meet contractual obligations for schedule and installations.
- Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures.
- Fostered strong relationships with employees, customers and suppliers by engaging and maintaining communication.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Managed daily operations, including supervising multiple team members across 10 locations.
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
- Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
- Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
- Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
- Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Performed timely and budget-complying project management on multi-faceted issues.
- Monitored and directed all aspects of department operations and 10-member proactive team in production, safety, equipment, performance, quality and records management.
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Assessed upcoming projects to forecast projected resource requirements.
- Implemented process improvements based on identification of productivity or quality issues.
- Collaborated with 10-person team to improve tracking and work issue logging.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Managed 10 departmental associates to provide optimal productivity for multi-building campus.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Liaised between IT and business to develop structured business architecture to capture key performance indicators (KPIs) for business unit.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
Operations Manager
Independence , MOGeodis/Apr 1987 to Jan 2021
Independence , MOGeodis/Apr 1987 to Jan 2021
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Assessed upcoming projects to forecast projected resource requirements.
- Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Managed daily operations, including supervising multiple team members across 8 locations.
- Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
- Assessed, optimized and elevated operations to target current and expected demands.
- Contributed to development and evaluation of service level agreements that complied with established operational parameters.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Conducted trainings for all company employees on safety initiatives to comply with federal regulations.
- Conducted HSE related surveys, evaluations, inspections and investigations of incidents and activities
- Brought issues of non-compliance to the attention of General management for direct handling of important concerns.
- Inspected company buildings and job sites to identify possible hazardous conditions and immediately remedied these issues with corrective actions.
- Spearheaded safety meetings with key members of organization to ascertain methods to improve overall safety for all employees.
- Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues or concerns and promote continuity of training initiatives.
- Managed OSHA-mandated recordkeeping and accident analysis paperwork.
- Interviewed, oriented, trained and evaluated employees to optimize procedures from day one.
Education and Training
Some College (No Degree): Automotive MechanicsBrookdale Community CollegeCity
High School DiplomaMcKee Vocational & Technical High SchoolCity
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Resume Overview
School Attended
- Brookdale Community College
- McKee Vocational & Technical High School
Job Titles Held:
- District Operations Manager
- Operations Manager
Degrees
- Some College (No Degree) : Automotive Mechanics
High School Diploma
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