District Operations Manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Executive Profile

Forward-thinking, results-producing management professional with 14+ years of broad-based expertise leading profit generating business operations. Proven record of effective short and long-range tactical planning to improve operational processes and reduce shrink for optimal profitability. Exceedingly experienced with the drive, dedication and determination to meet complex challenges with the ability to leverage skills and adapt strengths into any industry.

Skill Highlights
  • Leadership/communication skills
  • Bilingual
  • Training and Development
  • Operations Management
  • Self-motivated
  • Multi-unit Operation Management
Core Accomplishments
  • Selection and orientation of all new LPS associates.
  • Actively recruiting quality candidates for the company Network and work effectively with other store, district and regional teams to seek information, resolve problems and communicate issues Maintain awareness of retail trends and competition and provide feedback to DM and/or regional leadership Ensure that store standards and conditions are, at all times, consistent with the "Store Standards of Excellence" guidelines Actively develop and maintain the Talent Management process using the company succession planning guidelines, involving the store and region management teams.
Professional Experience
District Operations Manager, 06/2014 - Current
Kaman Industrial Technologies Caledonia, IL,

The District AP and Ops Manager is responsible for the execution of core AP and U.S. Retail Store Playbook initiatives within their respective district. This includes sales, profitability, shrink, operations and safety. I am responsible for teaching, coaching,and training leadership and associates in the assigned district regarding the implementation of these initiatives without adding complexity to the stores operation. While handling multiple projects and gaining the partnership of District Management, including the store Operations Assistant Manager, to achieve goals. Remaining focused on managing and addressing all District specific business objectives, while supporting key AP and Operational responsibilities.

Multi Store Asset Protection Manager, 10/2012 - Current
Macy's Florence, KY,

As the Asset Protection Manager I am responsible for teaching, coaching and training associates to ensure the effective execution of the core AP initiatives. I am responsible for executing the companies internal and external theft and fraud detection strategy. Excecuting core programs and strategies while reviewing and analyzing region and store shrink and safety performance; identifying region and District specific trends relating to theft and fraud mitigation, operational excellence, safety and environmental compliance in The Home Depot stores without adding complexity or tasking to the stores' operation. Also I am multi-tasking across stores within a designated district to gain the partnership of the Store Manager, Leadership Team and other store associates to achieve set goals.

Assistant Store Operations Manager, 2011 - 10/2012
The Tjx Companies, Inc. Webster, NY,

I was responsible for Sales, Profit and Margin. Held staff meetings, daily meetings with Team Members following the Communication of days weeks. I performed regular performance feedback to direct reports Clearly communicate Company vision, values and strategies Energize Team Members and encourage selling skills and guest delight. Develop these Skills through coaching, following-up and interacting with guests on the selling floor Manage the financial performance of the business unit including sales, profitability, and key metrics through proper and ethical in-store operations, having control of the P&L and is responsible for controlling shrink Responsible for the generation and editing of weekly Team Member schedule to ensure Coverage meets guests needs Ensure all initiatives are rolled out and completed in a timely manner in accordance with all Company (SOP) policies, standards and procedures Drive sales through proper standards in Guest service, merchandising, promotional activity and well-trained Team Members Responsible for the quality of Team Members. I actively participate in the recruiting, selection and orientation of all new Team Members.

Asset Protection Coordinator / Operations Manager, 2009 - 2011
Monro Muffler Brake & Service Mount Ephraim, NJ,

Monitor compliance with company policies and procedures as they pertain to assess, food, health, safety, and regulatory compliance as well as local, State, and Federal laws Conduct internal and external investigations, including the detention of shoplifters Analyze exceptions to monthly P&L, financial, and business reports Conduct audits on sales and merchandising reports Ensure merchandising standards are to company standards or above Establish processes to monitor compliance with loss and shrinkage policies and procedures.

District Loss Prevention Manager, 11/2007 - 2009
Ross Stores Inc City, STATE,

Build strong partnerships with Store Managers, Assistant Managers and Area Supervisors as well as store associates Initiate multiple internal investigations utilizing the company exception base reporting system ASPECT. Execute all internal investigations in the same store and multi store locations Maintain accurate and detailed case files using the Wazauga database management system Oversee cases to final disposition via follow-through on employment termination/prosecutions.

Loss Prevention Manager, 04/2000 - 11/2007
Home Depot City, STATE,

Execute all internal investigations in same store and multi-store locations. Minimize merchandise loss through L.P programs and initiatives. Ensure 100% participation in all L.P core curriculum's from all store level associates and management team. Audit all operational areas on a monthly basis to ensure operational excellence. Selection and orientation of all new LPS associates. Actively recruiting quality candidates for the company that can work effectively with multiple stores.

Associate of Arts: , Expected in 2000
Miami Dade - Miami, FL
High School Diploma: , Expected in 1997
Hialeah Senior High School - Hialeah, FL

Coaching, financial P&L Management, Leadership, merchandising, multi-tasking, policies, processes, Profit, safety, Risk Management,Sales, Sales Analysis, Service Quality Improvement, Staff Development, Staff Motivation, Teaching, Coaching, Staff Training, Change Implementation, Communication Skills, Community Outreach, quality, recruiting,

reporting, vision

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Resume Overview

School Attended

  • Miami Dade
  • Hialeah Senior High School

Job Titles Held:

  • District Operations Manager
  • Multi Store Asset Protection Manager
  • Assistant Store Operations Manager
  • Asset Protection Coordinator / Operations Manager
  • District Loss Prevention Manager
  • Loss Prevention Manager


  • Associate of Arts
  • High School Diploma

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