District Operations Consultant Resume Example Capital One Bank

DISTRICT OPERATIONS CONSULTANT

Career Focus

Detail-oriented and results driven Operations Consultant with excellent problem solving skills and extensive experience influencing the behaviors for several branches. Recognized as a decisive leader and excellent team player.

Summary of Skills

Proficient in Tableau, Microsoft Word, Outlook, Excel, and PowerPoint.
Complex problem and conflict resolution
Punctual and efficient. A record of results.
Very creative thinker. I love finding new ways to get the job done.
Excellent communicator and good inter personal skills.

Proactive approach and an ability to learn quickly and adapt to a dynamic environment.
Excellent in dealing with a high operational tempo.
Experienced in ensuring compliance with strict regulations.
Outstanding customer relations and good with dispute resolution.

Professional Experience

District Operations Consultant02/2013 to 09/2015Capital One Bank PG North & Southern MD

Oversee the operations for 29 branches in PG North and Southern MD. Ensure all new initiatives are understood and adhered to in all offices Mitigate risk by branch visits and Branch Operations Assessments Conduct surprise cash counts throughout the region Hold biweekly conference calls to provide new information and to clarify procedural gaps seen from branch visits and associate questions.
Participate and facilitate in all job family meetings for both districts.
Serve as a direct liaison for both DMs for all operational questions, concerns, and remediation items.
Partner with multiple departments (BAR, PPG, Training, SSC, etc.) to clarify and escalate operational concerns.
Schedule and coordinate the material for all the Regional meetings for ABM, MBBs, and BAR collaborative sessions.
Sit in on Operations in Focus classes to help answer questions that may arise that the trainer doesn't have the direct answer for.
Assist branches in the completion of the BAR action plan.

Assistant Branch Manager02/2011 to 02/2013Capital One BankSilver Spring, MD

Take a high level of ownership for building strong relationships with my associates, customers, and the wider community.
Manage our District's Daily ATM Total Report and reach out to the individual Branch Managers to ensure above the district's standard.
Weekly monitor and prepare the District's General Ledger Report from Recon Plus.
Identify branches that are not meeting the clearing items in the required timeframe.
Assist branch managers with clearing of items and maintaining an appropriate clearance time.
Co-ordinate with neighboring branches to ensure they are meeting their operations goals and are up to date on any recent regulatory compliance changes.
Develop tools that can be used by my branch and our district to enhance knowledge of systems, processes, and operational soundness.
Assist with the on boarding and support of new ABMs and tellers within our District.
Current member of Capital One's Advisory Council for ABMs.
Our primary role is to share our knowledge and experience for enhancement of our job role in order to help influence the development of the company.
Support my District Operations Coach with delivery of vital information to peers and monitoring of key initiatives.
Coach all staff in the GAIN, CEMP, and BAR processes to represent the highest standards of the company expectations and development.
Full ownership of the merchandising, compliance, and BAR requirements.
Train staff through daily coaching and follow-up to any changes to the sales and operations process to ensure complete understanding and compliance.
Regularly develop tools to help the staff better understand these changes and/or to enhance learning.
Reorganized the branch's filing and binder system to meet the company's expectations for retention and to ensure an effective process is consistently in place for QAR completion.

Customer Relationship Officer05/2010 to 12/2010Bendigo Bank Jamison

Set a high standard of professional service.
Actively promoted the Bank's products and services.
Identified community engagement and development opportunities.
Certified in international banking regulations (FSRA) and trained in Insurance Sales.
Proactively researched and coached staff on full range of banks policies, procedures, and regulations.
Assisted new hires with completion of training initiatives and ensured full understanding with FSRA standards.
Developed training guides and worksheets to help new and established employees maintain complete compliance with government regulations as well as to improve product knowledge.
Responsible for printing out weekly and monthly reports in order to gauge where we needed to improve and manage our sales growth.
Monthly archiving of documents according to retentions periods.
Monthly reconciled branch suspense accounts, targets and ATM balancing.

Education

Bachelor of Arts: Psychology2004University of California, Santa Cruz Santa Cruz, CA, USA

References

Available upon request

Resume Overview

Companies Worked For:

Capital One Bank
Bendigo Bank Jamison

School Attended

University of California, Santa Cruz

Job Titles Held:

District Operations Consultant
Assistant Branch Manager
Customer Relationship Officer

Degrees

Bachelor of Arts : Psychology 2004

District Operations Consultant Resume Example

Resume Score: 90%

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