District Manager of Pharmacy and Retail Operations Resume Example
Hardworking and reliable Executive with strong skills working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Offering communication skills, a team-oriented mentality, and high emotional intelligence. Excited to begin a new challenge with successful team.
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Manage daily operations and day to day execution of pharmacy and retail operations of 14 stores, while ensuring high levels of customer experience by district team. Collaboration with Store Managers and Pharmacy Managers to drive operation excellence and deliver on Corporate and Region goals.
- Gather competitive intelligence at the district level.
- Supervise assigned stores and visit stores on a routine basis. Offer feedback, training, and coaching, and develop action plans for improvement.
- Ensure compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members. Ensure compliance with all state and federal regulatory agencies and on quality related events, up through coaching, training, resolution.
- Led district team through natural disasters the last two years while retaining team members and exceeding sales and script volume pre and post event.
- Attained a leadership score of 98% on team member engagement survey in 2019.
- Provide input on key merchandising needs, such as product assortment, promotional pricing, advertising programs, and display execution.
- Make recommendations on the optimization of merchandising and inventory and on local buys, promo pricing, vendor selection, and assortment. Ensure in-store execution and compliance of merchandising strategy.
- Coach and train Pharmacy Managers and Staff Pharmacists to deliver positive patient outcomes and exceed adherence goals.
- Assisted with the roll out of Frontier for area team of 82 stores. Responsible for leading overall meeting, facilitating, organization and logistics of up to 100 participants in 8 different training sessions.
- Assisted in formation of Region Chapter of Women of Walgreens, through collaboration with local team as Membership Lead. In this role, the membership grew to 140 participants in the first three months. Gained exposure to Corporate BRG of Women of Walgreens.
AssistedDistrict Manager with oversight of 8 stores, while also running a store. Responsible for influence of group to drive operational excellence and execution on initiatives at the district, region, and corporate levels. Also leveraged team to participate in community events, with a primary focus on health and wellness within the community. The community store group was the top performing sales and profit community within the district.
- Hired, trained and managed team of 20 associates, including evaluating performance and enforcing disciplinary actions.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Updated store pricing, signage and merchandising based on current promotions.
- Increased profits by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Addressed customer inquiries and resolved complaints.
Relocated to North Carolina to assist with growth of new coastal market. Assisted with recruiting of leadership team members to train and develop in preparation for new store openings. Responsible for success of independent buyout within small local community
- Created merchandising plans for beach / tourist stores within the district.
- Facilitated meetings with district team, while also coordinating with vendors for in person presentations of their products and previous years sales data.
- Built lasting partnerships with beach and clothing vendors to drive sales and promotional pricing.
- Negotiated cost reductions and free goods with vendors on pre-orders / re-orders to ensure higher profit margins of 50% + GP.
- Grew the business with beach / clothing vendors improving sales and profits to more than 40 stores in less than two years.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Improved YOY profits by over $500,000 in the second year of store opening in 2010.
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Hired, trained and managed team of 30 associates, including evaluating performance and enforcing disciplinary actions..
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Enforced adherence to policies, standards and security protocols.
- Strengthened work flow productivity by hiring, managing and developing top talent.
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Resume Overview
School Attended
- Stetson University
Job Titles Held:
- District Manager of Pharmacy and Retail Operations
- Store Manager / Community Leader
- Store Manager
Degrees
- Bachelor of Arts : English
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