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District Manager - Mid Central Region Resume Example

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DISTRICT MANAGER - MID CENTRAL REGION
Food Management

High-energy professional with a successful background in multi-site management and employee relations. Dedicated and passionate about providing excellent customer service and exceeding organizational goals. Proven ability to increase profit through strategic planning, effective budget management and organizational processes re-engineering. Skilled in budget development and implementation. Adept at drastically reducing turnover rates and building motivated service and management teams. Highly skilled in accounting, recruiting, training and performance management.

Professional Skills
  • Superior attention to detail
  • Budget analysis and development
  • Self-motivated professional
  • Franchise business experience
  • Customer relations
  • Analytical reasoning
  • Exceptional organization
  • Ethical approach
  • Strong in MS Access and Excel
  • Team building
  • Operations analysis
  • Contract Negotiation skills
  • Multi-tasking
  • Superior verbal and written communication skills
  • Calm under pressure
  • PowerPoint presentations
  • Interviewing
  • Employee coaching
  • Performance management systems
  • Cost reduction strategies
  • Budgeting and forecasting
  • Process improvement
  • Unsurpassed work ethic
  • Results-oriented
  • Multi-unit management
Professional Excellence
07/2011 to 10/2014
District Manager - Mid Central RegionPioneer College Caterers – Nashville, TN
  • Trained 10 new managers on accounting principles and company procedures.
  • Proactively researched technical tax issues related to tax exempt construction projects.
  • Created monthly reports comparing budgeted costs vs. actual costs.
  • Suggested budgetary changes to increase company profits.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
  • Processed accounts receivable and accounts payable when applicable.
  • Analyzed contract performance for bids, budgets and forecasts.
  • Exceeded sales goals by at least 10% for 12 quarters in a row.
  • Drafted the budget for five different business locations and monitored monthly sales and expenses.
  • Designed the financial model for a new internal business concept.
  • Developed methods to establish and clarify customer objectives.
  • Supervised a team of 7 managers and 300 associates.
  • Managed one construction project per year.
  • Established operational objectives and work plans and delegated assignments to location managers.
  • Completed 7 performance reviews bi-annually, offering praise and recommendations for improvement.
  • Compiled and drafted 5 operating reports each week.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Member of Executive Management Team.
07/2006 to 07/2011
Executive Director of Dining ServicesPioneer College Caterers – Bartlesville, OK
  • Compiled unit level financial reports pertaining to cash receipts, expenditures and profit and loss.
  • Performed unit level general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
  • Reviewed financial statements at end of the period.
  • Reviewed unit level collection reports to determine the status of collections and the amounts of outstanding balances.
  • Worked with upper-level managers to develop annual expense plan goals.
  • Complied recommendations for yearly budgets.
  • Processed accounts receivable and accounts payable.
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Managed and responded to all correspondence and inquiries from customers and vendors.
  • Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
  • Increased operational profits by 15% by spearheading effective and efficiency operational models.
  • Earned exceptional ratings and testimonials from clients on bi-annual surveys.
  • Reviewed sales and activity reports to measure productivity and meet company performance targets.
  • Supervised a team of 2 managers and 40 associates.
  • Reduced employee turnover by 60% through "Harmony in the Workplace" initiative.
  • Completed 40 performance reviews bi-annually, offering praise and recommendations for improvement.
  • Compiled and drafted 1 report each week.
  • Supported District events and initiatives.
01/2002 to 07/2005
Owner/OperatorJugi LLC – Norman, OK
  • Owned two business concepts in Norman Oklahoma. Sooner Stop Gap (convenience store) and Jimmy John's Gourmet Sandwiches.
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
  • Managed employee benefits program and filed quarterly sale tax .
  • Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
  • Maintained fixed asset module and calculate and record monthly depreciation expense.
  • Performed periodic budgeting/modeling to project monthly cash requirements.
  • Analyzed and researched reporting issues to improve accounting operations procedures.
  • Computed taxes owed by applying prescribed rates, laws and regulations.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Established a QuickBooks accounting system to reflect accurate financial records.
  • Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
  • Reconciled company bank, credit card and line of credit accounts.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Carefully interviewed, selected, trained and supervised staff.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Skillfully interacted with external vendors to obtain the best quality in pricing and product.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Promoted the business through participation in and sponsorship of community events.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Received recognition from city of Norman for contributions to the community.
Education
2014
MBA: Finance
Oklahoma Wesleyan University - Bartlesville, OK
  • 3.88 GPA
Master of Science: AccountingOklahoma State University - Stillwater, OK
    Attended fall 2009 to spring 2011
2009
Bachelor of Science: Accounting
Rogers State University - Claremore, OK
  • 4.0 GPA - Accounting
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Resume Overview

Companies Worked For:

  • Pioneer College Caterers
  • Jugi LLC

School Attended

  • Oklahoma Wesleyan University
  • Oklahoma State University
  • Rogers State University

Job Titles Held:

  • District Manager - Mid Central Region
  • Executive Director of Dining Services
  • Owner/Operator

Degrees

  • MBA : Finance
    Master of Science : Accounting
    Bachelor of Science : Accounting

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