District Manager (FL2) Resume Example
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DISTRICT MANAGER (FL2)
Executive Profile
Ambitious Operations Manager who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.
Skill Highlights
Proficiency in Microsoft Office Word, Excel, Access Outlook and PowerPoint Small business development Project management Budgeting expertise Market research and analysis Product development |
Core Accomplishments
Project Management:
- Initiated What If script which resulted in increased customer
- retention
Human Resources:
- Spearheaded new employee Onboarding and trainingMatrix which reduced employee turnover from 17% to 3%.
Professional Experience
District Manager (FL2)
June 2013 to January 2015Brookdale Senior Living － Coeur D Alene , ID
June 2013 to January 2015Brookdale Senior Living － Coeur D Alene , ID
- Accountable for sales volume and market share in 14 locations through the effective leadership and proper guidance of District's personnel, while remaining within approved budgetary guidelines.
- Generated new business through the implementation of cash advance and marketing programs.
- Generated new business through the implementation of Dormant Accounts and Gift Card Initiative .
- Strengthened company's business by leading implementation of 2014 and 2015 Tax Strategy.
- Recruit, hire, dismiss and train sales personnel.
- Managed the weekly activities of sales personnel and provide guidance in order to achieve all sales goals via accountability management.
- Provide weekly assessment of performance against specified goals to each associate, in order to fulfill the obligation to train, develop and positively motivate area personnel.
- Oversee the development of an expanded, quality distribution network by increasing the effectiveness of incumbent distributors and selecting additional effective distributors as needed to achieve sales goals and increase market share.
- Establish and maintain rapport with key executives in all major retail and distributor accounts.
- Initiate and close on sales contact with large potential accounts, adding such accounts to further develop the state's retail distribution base.
- Nurture favorable customer relations.
- Become the expert on the chain's "Way of doing Business".
- Provide the company with market intelligence regarding competitive activity, changes with distributor or key direct retailer's financial personnel or strategic status, new business opportunities and other information necessary for the company to succeed within the 3 states.
- Participate in special field activities such as: SM/RM planning meetings and special field events if necessary.
- Contribute to the development of regional marketing and sales programs designed to assist in achieving regions sales volume objectives.
Owner/Operator Director of Operations
April 1999 to June 2013The Hertz Corporation － Inglewood , CA
April 1999 to June 2013The Hertz Corporation － Inglewood , CA
- Administrative, operational, fiscal and human resources management of a medium size car and truck rental facility, 11 full time and 4 part-time employees.
- Spearheaded Local Area Marketing whict took location from startup to $2.6M in 4 years.
- Operational budget planning and control, cash flow forecasting to support recommendations to corporate.
- Oversight of all aspects of staff performance; performance evaluation, progressive discipline, mediation of staff disputes and grievance procedures in accordance with state and federal laws.
District Director of Operations
February 1997 to March 1999Check N Go － City , STATE
February 1997 to March 1999Check N Go － City , STATE
- Responsible for financial management of 22 stores in the short term loan industry
- Accountable for focusing on the soft problem cost of each location with a view to increasing overall customer satisfaction.
- Conduct monthly audits on each location both financialand operational.
- Charged with the improvement of loan record and customer information accuracy.
- Developed a financial modeling system to evaluate multiple "what-if" scenarios; system reduced customer complaints by 80%, increased process accuracy, and improved staff's awareness of actions needed to reach sales and financial goals.
- Implemented customer loyalty points system with a view to increasing customer retention.
- Identification of new processes to improve quality, reduce costs, and increase margin.
- Development and implementation of sales objectives and strategies to improve the overall business of the organization.
Operations Manager
January 1997 to January 1999Hertz Rent A Car － City , STATE
January 1997 to January 1999Hertz Rent A Car － City , STATE
- Execution and overseeing rental transactions and preparation and availability of vehicles.
- Ensure that all returned vehicles are prepared for future rentals and maintained and cleaned according to provided standards.
- Reporting missing and overdue vehicles to the appropriate authorities, internally and externally.
- Provide training for new employees on rental procedures, sales and daily operations and provide training for all employees.
Education
Bachelor of Science : Economics, 1996Fordham University － City, State, USA
Skills
Administrative, budget planning, cash flow, competitive, customer relations, customer service, financial, financial management, financial modeling, Focus, forecasting, human resources management, leadership, marketing, market, marketing and sales, mediation, meetings, Access, Excel, Microsoft Office, Outlook, PowerPoint, Word, network, personnel, processes, quality, rapport, recruitment, Reporting, retail, sales, strategic, supervision, view
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Resume Overview
School Attended
- Fordham University
Job Titles Held:
- District Manager (FL2)
- Owner/Operator Director of Operations
- District Director of Operations
- Operations Manager
Degrees
- Bachelor of Science : Economics , 1996
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