district manager resume example with 9+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Seasoned District Manager with experience developing team members. Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to improve profitability and reduce staff turnover. Extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Workforce Development
Cost Control
Staff Training
Client Relationship Building
Scheduling and Coordinating
Recruiting and Hiring
Work Planning and Prioritization
Budget Management
Training and Development
Problem Resolution
Onboarding and Orientation
Administration and Reporting
Project Planning
Operations Improvements
Hiring and Training
Employee Coaching and Motivation
Employee Development
Conflict Management
Staff Supervision
Team Building
Goal Setting
Performance Tracking and Evaluation
Policies and Procedures
Performance Evaluations
Verbal and Written Communication
Documentation and Reporting
Team Leadership
Experience
2/1/20 to CurrentDistrict ManagerKemper Corp. | Fresno, CA,
To maintain a well-run and profitable territory. Develop the knowledge and skills of
employees and themselves to diagnose trends, anticipate difficulties and initiate prompt
corrective action when needed. Recognize and communicate (with employees) the
company's effort to succeed in a competitive industry.
Overseeing office lending and collections practices in accordance with
state and federal regulations as well as Company policy.
Using available training and development resources to improve office and
staff performance.
Observing and implementing established Company policies and
procedures.
Setting individual office performance goals. Guiding offices and
employees and actively influencing events to achieve performance goals.
Identifying opportunities for growth by discerning existing offices that
would benefit by relocation and by recognizing expansion opportunities
in their territory.
Perform regular visits of offices in territory. Review credit extension, cash
control, delinquency and customer service for compliance with federal and
state regulations and Company policies and procedures.
Analyze operational reports. Develop, with the assistance of the Regional
Supervisor, an individual course of action for each office in territory based
on gathered information.
Recruit, hire, train, motivate and evaluate (personally or through office
Manager) new and existing employees. Determine office staffing needs as
well as salary adjustments and counseling of employees.
Plan and coordinate local advertising campaigns from inception to
completion.
09/2017 to 02/2020Branch ManagerHarris Steel | Auburn, IN,
Applying office lending and collection practices in accordance with state and
federal regulations as well as Company policy.
Actively providing and ensuring superior customer service with an emphasis on
customer retention by showing knowledge of position, patience, courtesy and
respect.
Observing established Company policies and procedures.
Responsible for making decisions on applications of individuals applying for a
loan.
Maintains a thorough and up-to-date knowledge of loan closing requirements -
charges, payment schedules, refunding methods and disclosure requirements.
Processes payments and maintains up-to-date customer information in the
computer system.
Helps office reach daily and monthly performance goals by following
Company guidelines on the refinancing of loans, selling referrals, and
seeking loan opportunities in each contact with current or potential
customers.
Communicates with delinquent customers to resolve delinquency. Traces debtors
who change residence without notifying creditors to evade payment of bills
(skips). Determines and implements daily office collection plan.
Certification or proficiency with tax preparation programs and procedures
(Accurate Tax, etc.) to enable employee to complete tax returns for customers.
Certification or proficiency with any other ancillary products that may be offered
by the office (e.g., Car Club, insurance, etc.) to enable employee to sell these
products to customers.
Responsible for ensuring assistant managers and CLSs are certified or proficient
with tax preparations programs and procedures to enable completion of tax
returns for customers.
Maintains individual (balanced) cash drawer and office checkbook. Records
office performance and reports results to Supervisor. Keeps Supervisor informed
of progress and problems.
Directly supervises all employees in the office. Determines employees’
work schedules and composition of duties. Monitors the progress of
delegated assignments and job performance.
May conduct initial interviews of applicants and make hiring and staffing
recommendations. Works closely with the Supervisor in managing employee
performance, recommending promotions, conducting performance reviews and
disciplinary actions including but not limited to termination decisions.
Oversees formal Company training program by scheduling and making
time for employees to complete scheduled lessons, activities and
assessments.
Assists in the training, development and motivation of employees.
Ensures and maintains the cleanliness and organization of the office.
05/2012 to 05/2017Areas Sales ManagerDillards | City, STATE,
Tracked monthly sales to generate reports for business development planning.
Achieved company growth and brand development through market expansion and sales.
Boosted team morale and overall sales volume by creating employee incentive sales contests.
Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Maintained professional network of potential clients and business opportunities.
Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Supervised and trained 11-15 employees on successful selling techniques.
Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
Education and Training
Expected in 05/2001 to to High School Diploma | Central High School, St Joseph, MO, GPA:
Accomplishments
Promoted to District Manager due to performance and placing in the top 3 of the State within first year of being with the company. Achieved Manger of the year for the 2018 calendar year by consistently maintaining high customer satisfaction ratings, exceeding company goals and helping in the state with training and developing of new hires and veteran employees.
Promoted from Office Manager to District Manager, in less than 24-months.
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