district manager resume example with 14+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives. Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Skills
Team Leadership
Policies and Procedures
Action Plans
Conflict Management
Performance Oversight
Financial Oversight
Strategic Planning
Customer Service
Operations Improvement
Performance Tracking and Evaluations
P&L Responsibility
Data Analytics
Education
Aims Community CollegeGreeley, COExpected in 05/2006 ā āP.O.S.T. Certification:Colorado P.O.S.T. Academy - GPA:
Front Range Community College Fort Collins, COFort Collins, CO, Expected in ā ā:Sociology/Criminology - GPA:
Mesa State CollegeGrand Junction, CO, Expected in ā ā:Psychology/Criminology - GPA:
Doane CollegeCrete, NEExpected in ā ā:Sociology/Psychology - GPA:
Work History
Michaels Stores - District Manager Emeryville, CA, 07/2019 - 11/2021
Built positive and productive relationships with store and field leadership.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
Supervised 13 locations to enforce high-quality standards of operation.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Attracted new clientele and developed customer relationships by hosting product-focused events.
Tracked weekly sales to develop detailed reports for senior leadership, using Tableau.
Built new business avenues by applying direct sales and channel-based strategies, bringing in more than $200 million in annual sales.
Exceeded sales targets with well-developed sales strategy and empowering team coaching
Optimized team performance with newly implemented sales and merchandising procedures
Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team
Southwestern Baptist Theological Seminary - General Manager/DM in Training Fort Worth, TX, 10/2016 - 07/2019
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Managed staff of 12 and was consistently top revenue store by over 10%.
Developed and maintained relationships with customers and suppliers through account development.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Best Buy - Operations Manager/Asset Protection Manager City, STATE, 10/2010 - 09/2016
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Devised processes to boost long-term business success and increase profit levels.
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained and guided team members to maintain high productivity and performance metrics to include weekly, monthly, and annual reviews.
Ran largest revenue store in Colorado with less than 1.5% shrink consistently.
City Of Northglenn - Police Officer City, STATE, 01/2007 - 09/2010
Talked regularly with citizens to establish rapport and become familiar presence in area.
Investigated and reported crimes, accidents, offenses and damage to property.
Answered emergency calls for help from citizens and business owners.
Secured crime scenes, gathered evidence and questioned witnesses.
Conducted witness interviews and gathered details regarding incidents to determine best course of action.
Worked with investigations team to surveil and capture offenders for possession and distribution of illegal narcotics and prescription drugs.
Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance.
Gathered necessary information for court appearances and testified as witness under oath in court.
Led undercover sting operations to target perpetrators of vice crimes resulting in the highest number of felony arrests in 2009.
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