district manager resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach.

  • Team building and motivation
  • Contract development and management
  • Key accounts and territory management
  • Issue and conflict resolution
  • Analytical
  • Microsoft Office
  • Communication
  • People skills
  • Brand management
  • Employee scheduling
  • Sales orientation
  • Revenue generation
08/2013 to 08/2017 District Manager Take 5 Oil Change | Dublin, OH,
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Cultivated positive rapport with associates and team leadership.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Supervised 75 independent contractors and managed all performance metrics within S.CA territory.
  • Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
  • Collaborated with Regional Manager to improve performance and grow sales.
  • Collaborated with Store Sales Manager store team members to improve performance and grow sales.
  • Prepared locations for audits by analyzing marketing and inventory reports.
  • Strategized business operations, merchandising strategies and personnel moves.
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
  • Oversaw store merchandising, brand exposure and product availability.
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
  • Spearheaded growth initiatives to improve operational standards.
08/2009 to 08/2011 Store Manager Macy's, Inc. | North Jackson, OH,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Implemented succession planning by training and developing 15 associates into leadership positions.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Boosted sales by 200% by cultivating customer rapport and delivering superior customer service.
03/2003 to 08/2009 Regional Account Manager Alcatraz Cruises | Las Vegas, NV,
  • Achieved sales targets and outcomes consistently by tenaciously pursuing new customers and sales opportunities.
  • Coordinated successful account management efforts with front-line team members.
  • Built cohesive leadership structure by promoting from within and developing successful managers.
  • Provided exemplary level of service to customers to extend relationships for future business opportunities.
  • Updated product knowledge by reading about industry changes and new products.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Reset store displays for special events and seasonal merchandise changes.
  • Listened to customer needs to identify and recommend best products and services.
  • Scheduled and attended 7-11 appointments per week.
  • Mentored new employees on customer service, organizing strategies to maximize performance, productivity and team success.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Produced sales documents, finalized deals and filed records.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Recruited, hired and trained new hires to optimize profitability.
  • Reduced process lags by training employees on best practices and protocols.
  • Grew business by $1.2M by cultivating 50 key market accounts.
Education and Training
Expected in 10/2006 to to Certificate | Negotiations Mountain States College , Denver, CO, GPA:
  • Toastmasters Member
  • 3.9 GPA
  • Leap to Success Recipient
Expected in 01/1986 to to High School Diploma | High Desert High School , Victorville, CA, GPA:
  • Recognized as Employee of the Year for outstanding performance and team contributions.
  • Promoted from Co-Manager to Store Sales Manager, in less than 12-months
  • Exceeded sales goals by an average of 50% in 1 year.
  • Improved delivery of upcoming ,new merchandise by introducing new style trend and minimizing and redirecting older markdowns , realizing overall increase in customer satisfaction and cost efficiency. Created highly effective new Training and Development program that significantly impacted efficiency and improved operations. All key direct reports are encouraged to participate.
Activities and Honors
  • Created highly effective new Merchandising Program that significantly impacted efficiency and improved operations on the West Coast.
  • Certified Manager Certification
  • Skills for New Managers, American Management Association - 2003
  • Negotiations Training - 2005
  • Toastmasters Training - 2014
  • Six Sigma Training - 2005

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Resume Overview

School Attended

  • Mountain States College
  • High Desert High School

Job Titles Held:

  • District Manager
  • Store Manager
  • Regional Account Manager


  • Certificate
  • High School Diploma

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