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District Manager Resume Example

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DISTRICT MANAGER
Summary

Seasoned District Manager experienced in directing company assets and working to develop team members for future growth. Successful track record in overhauling operations to improve profitability and reduce staff turnover.

Skills
  • Budgeting skills
  • Sales orientation
  • Employee scheduling
  • Revenue generation
  • Microsoft Office
  • Communications
  • Operational improvement
  • Security systems
  • Planning and coordination
  • Team building
  • Customer service
  • Supervision
  • Inventory management
  • Organization
  • Problem resolution
  • Team management
  • P & L review
Experience
District Manager
Richmond, VAGPM Investments LLC/Jan 2019 to Current
  • Strategized business operations, merchandising strategies and personnel moves.
  • Audited 8 locations sales performance and data trends to improve underperforming areas.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
  • Recruited numerous managers and supervisors to fill internal job vacancies.
  • Prepared locations for audits by analyzing marketing and inventory reports.
  • Oversaw quality of operations of 8 locations throughout 1 District region.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Promoted product and service benefits through facility tours and engaging presentations.
  • Oversaw inventory purchases and sales contracts to keep records current and compliant.
  • Cultivated positive rapport with associates and team leadership.
  • Applied suggestive selling techniques to produce an increase in sales annually.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
  • Produced selling and merchandising programs enhancing bottom-line profitability.
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes met new store opening timelines.
  • Collaborated with merchandise team, vendors and store managers to improve performance and grow sales.
Store Manager
Richmond, VAGPM Investments LLC/Ez Mart Stores Inc/Sep 2016 to Current
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into Pdi system.
  • Prioritized sanitation, safety and health standards in work areas.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Built loyal customer base by delivering excellent service and stocking in-demand products
  • Implemented succession planning by training and developing several associates into leadership positions.
  • Processed shipments and maintained stock shelf organization.
  • Trained 10-15 person staff to deliver outstanding customer service and assistance.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Oversaw inventory management to minimize waste.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Created attractive store displays to generate customer interest and boost sales.
  • Conducted 6 month and annual performance reviews to organize training and development for staff.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Addressed customer inquiries and resolved complaints.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Maintained adequate temperature and humidity in stockrooms.
  • Oversaw company merger to drive seamless transition and integration of operations.
  • Enforced adherence to policies, standards and security protocols.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Updated store pricing, signage and merchandising based on current promotions.
District Manager
Texarkana, TXEz Mart Stores Inc/Sep 2013 to CurrentPdi
  • Strategized business operations, merchandising strategies and personnel moves.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Audited 8 locations sales performance and data trends to improve underperforming areas.
  • Prepared locations for audits by analyzing marketing and inventory reports.
  • Oversaw store merchandising, brand exposure and product availability.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
  • Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes met new store opening timelines.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Promoted product and service benefits through facility tours and engaging presentations.
  • Oversaw inventory purchases and sales contracts to keep records current and compliant.
  • Cultivated positive rapport with associates and team leadership.
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
  • Produced selling and merchandising programs enhancing bottom-line profitability.

Store Manager
Texarkana, TXEz Mart Stores Inc/Jun 2003 to Current
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into system.
  • Prioritized sanitation, safety and health standards in work areas.
  • Assumed positions of associate and assistant manager before promotion to store manager.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Built loyal customer base by delivering excellent service and stocking in-demand products
  • Implemented succession planning by training and developing numerous associates into leadership positions.
  • Processed shipments and maintained stock shelf organization.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Supported management in exceeding customer service and quality standards.
  • Oversaw inventory management to minimize waste.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Created attractive store displays to generate customer interest and boost sales.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Addressed customer inquiries and resolved complaints.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
  • Contributed to merchandising ideas at team sales meetings.
  • Updated store pricing, signage and merchandising based on current promotions.
Education and Training
GEDNortheast Texas Community CollegeMount Pleasant, TX
Certifications
  • Certified Food Protection Manager
  • TABC
  • ADEQ
  • UST Class A/B certified
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Resume Overview

Companies Worked For:

  • GPM Investments LLC
  • GPM Investments LLC/Ez Mart Stores Inc
  • Ez Mart Stores Inc

School Attended

  • Northeast Texas Community College

Job Titles Held:

  • District Manager
  • Store Manager

Degrees

  • GED

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