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district manager resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Customer service-oriented Travel Agent with 8 years career experience in Travel and Tourism industries. Possesses expertise in strategic partnership identification and development event planning and travel coordination. Key skills include time management organization and written and verbal communication.

Proactive, results-driven business professional with 17+ years of progressive and diverse experience that has consistentlytranslated into increased revenues, reduced expenses, and cross-functional personnel teams that take active ownership ofcorporate goals and objectives. Quality-focused leader recognized for the ability to win loyal support from customers,develop key coalitions with service providers, and build solid professional relationships through effective “win-win”initiatives. History of continuous success demonstrated by ability to easily assume key decision-making responsibilitiesand identify value-added business solutions in challenging environments

Skills

·         Domestic & International Travel expertise

·         Budgeting & Accounting

·         Negotiating

·         Logistical Planing

● Recruiting, Selection & Staff Training ● Cost Containment Initiatives & Oversight

● Team Building & Leadership Development 


·         Travel Consulting & Reservations

·         Transportation Coordination

·         Event Planning 

·         Relationship Management

● Project and Change Management

● Multi-Site Operations Management

Work History
District Manager, 05/1996 - 04/2008
24 Hour Fitness Worldwide, Inc. Fort Collins, CO, Reports to the Director of Operations and has operational responsibility for the second highest sales volume district inOhio. Accountable for over $35 million in annual sales for five stores in the division plus administrative responsibilitiesthat include: recruiting and training district managers, store managers and support staff; product merchandising; costcontainment; facilities management and maintenance; service provider contracts and negotiations; philanthropic relations;quality control and safety standards; customer satisfaction programs; and corporate communications and committeeparticipation. Key achievements include, but are not limited to:Business & Administrative Management● Promoted to current high-volume district following successful sales and administrative oversight of 20+ other locationsthroughout Ohio. Consistently ranked as one of the Top Managers for overall performance within the division.Currently ranked 2nd in total sales, 1st in Aldi Finds sales growth, 2nd in productivity and 3rd in perishable loss control.● Administrative Liaison & IT Committee Chairperson 2011-Present designated lead for all IT issues throughout thedivision which is comprised of 68 stores. Consult with District Managers nationwide regarding software problems andnew rollouts, new hardware installations, administrative systems and processes, and standard forms. Collaborates withIT staff to resolve issues and coordinate timely resolution without interruption to store operations.● Expense Committee – Member and Chairperson 2002-2011 with responsibility for sourcing and negotiating serviceagreements to maximize cost containment goals for all stores in the division. Conceptualized program for a plasticwrap recycling initiative that enhances the business' corporate responsibility image and generates profit.● Purchasing Committee – Member 2000-2011 with responsibility for developing recommendations for new productsand complimentary items, reported on case functionality and quality, plus competitive pricing strategies. Project and Change Management● Lead Divisional Trainer for the rollout of Computer Generated Ordering for Stores in 2012.● Responsible for opening new and replacement stores. Directed the team responsible for remodeling the flagship storein 2005. Selected in 2014 to lead the opening of the new Aldi prototype store for company’s west coast expansion andfresh look. Oversight involved aspects of construction, design and layout of store, product flow lines, graphics, andrelated processes to improve customer satisfaction. As a result, sales increased 25% within the first month.● Lead Divisional Trainer for the rollout of Store Portal, the new POS interface in 2015.● Lead DM, 1 of 4 nationally, for the rollout of the new Vacation and Sick Time program in 2016.Team Leadership / Recruiting & Training● Recruits, develops, and leads an average of 15 direct reports (members of the store management teams) and maintainsdaily oversight of 40+ indirect associates. ● Selected as the top Peer Advisor for the recruiting, training and supervision of newly recruited District Managers.● Conducts monthly training seminars for executives, store managers and shift managers in leadership, budgeting,scheduling, merchandising, customer service, cashiering systems, IT, and administrative operations
Travel Consultant, 11/2011 - 04/2016
Atlas World Group, Inc. Evansville, IN,

·         Met with customers to discuss travel foreign and domestic travel and tour packages. ·         Calculated travel and accommodation costs within customer budget and offered recommendations for cost savings such as off-season tours. ·         Provided travel brochures and destination literature with points of interest relevant to customer needs.  

·         Prepared detailed itineraries including nearby sight-seeing tours of historical places shopping centers and entertainment. ·         Investigated customer complaints with transportation accommodations and various travel-related providers. ·         Liaised with hotels and air bus and cruise lines to determine availability and book passage or stays.

   ·         Maintain regular communication with customer prior to departure to provide updated travel information including delayed departures and earlier flight availability. ·         Responsible for collecting and recording deposits and final payments. ·         Verify customer passports visas and state issued ID's and ensure proper identification for passage to foreign countries.

Education
Bachelor of Arts: Organizational Communications, emphasis in Human Resource Management, Expected in May 1996
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The Ohio State University - Columbus, Ohio
GPA:
Status -

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Resume Overview

School Attended

  • The Ohio State University

Job Titles Held:

  • District Manager
  • Travel Consultant

Degrees

  • Bachelor of Arts

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