Dynamic multi-unit manager with excellent guest service skills seeking to obtain a supervising position within a district or full service restaurant. Consistently highly rated among administrative leaders in sales, food, and labor.
Comitted to guest satisfaction
Good with numbers and math
Fast and efficient service worker
Dedicated team player
Extensive knowledge of Restaurant operations
10/2010 to Current
District ManagerFriendly Franchise Corporation
Responsible and accountable for nine (9) Carl's Jr Restaurant's within a franchised company of 67 restaurants.
Maintains restaurants at the highest level necessary to meet, or exceed the company standards.
My district is consistently rated #1 or #2 in weekly sales and a leader in maintaining food and labor cost.
Communicate and support team goals and expectations to all employees as outlined by the Management.
Effectively utilizes available systems, procedures, technology and support departments to meet business objectives; when appropriate, takes the initiative to improve existing systems and communicates the results.
Achieve results by planning, communicating, delegating and following up. Make appropriate business decisions independently. Analyze business performance; initiate appropriate corrective actions when deviations occur from financial expectations.
Trains, coaches and provides regular performance feedback (positive and corrective) to motivate and improve the performance of all employees within my district restaurants.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
01/2002 to 10/2010
Guest Service ManagerFriendly Franchise Corporation
Developed the audit program for the newly acquired 67 Carl's Jr Restaurants.
Responsible for creating and Instituting company policies and procedures.
Developed and managed the Mystery Shopper Program.
Trained and supervised up to six individuals to evaluate restaurants, crew members, restaurant appearance and general compliance of guest services.
Created a landscaping manual and audit form, which is currently being used by all District Managers.
01/1989 to 01/2002
Guest Service SpecialistFoodmaker, Inc
Conducted operational audits evaluating Jack in The Box restaurants to ensure stores were in compliance with corporate procedures, and all federal and state policies.
Traveled internationally to Mexico, Indonesia, Hong Kong, Philippines, and Singapore to confirm franchised operations were managed within corporate Jack in the Box guidelines.
BA: Business Administration Management/ MarketingHuston-Tillotson University -