Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Accomplishments
Supervised team of 237 staff members.
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Championed Women in Leadership mentor program.
Depot Days of Service Community Champion.
BTS Leadership .
Skills
Marketing Campaigns
Sales
Budgeting
Inventory Control
Staff Development
Business Operations
Sales Planning
Employee Retention
Financial Reporting
Store Operations
Business Planning
Key Performance Indicators (KPIs)
Succession Planning
Work History
District Manager, 07/2015 - 03/2021 Bevmo Holdings Llc – Peoria, AZ,
Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Generated company-leading sales for Oklahoma/Texas by brainstorming and implementing new strategies.
Aligned database systems with district goals by automating processes and eliminating preventable errors.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Attracted new clientele and developed customer relationships by hosting product-focused events.
Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Built new business avenues by applying direct sales and channel-based strategies, bringing in more than $100,000 in annual sales.
Achieved regional sales goal of 104% by completing audits, resolving problems, training staff members and completing action plans.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Facilitated acquisition of BTB market share by establishing sales and distribution channels, developing new products, and solidifying sales partnerships.
Tracked weekly sales to develop detailed reports for senior leadership, using Sales Growth Boards.
Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
Grew YOY sales 104% by consistently meeting and exceeding quotas.
Introduced new inventory management measures, effectively decreasing product theft over 75% within a nine month timeframe.
Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses.
Brought about industry-leading BTB by applying strategic industry knowledge and leadership skills.
Surpassed business sales targets by devising, deploying and optimizing sales strategies.
Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
Resolved complex problems impacting sales management by implementing cost-effective strategies.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Senior General Manager, 03/2012 - 08/2014 Ceva Logistics U.S., Inc. – Flat Rock, MI,
Supervised employees for exceptional store operations, customer retention, and positive brand experiences.
Identified and recommended areas for improvement in processes with targeted solutions.
Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
Planned and assigned workload by delegating tasks and directing team members.
Communicated with key account contacts, responded to complex customer needs, and consulted partners to boost sales among valued customers.
Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly.
Maintained quality through training and coaching during daily activities.
Promoted business strategy by implementing improvements based on guest feedback.
Guided daily activities, overseeing accounts receivable, inventory reporting, and bank deposits.
Controlled and enforced standard operating procedures, security, and compliance with laws and system management.
Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Trained new employees on proper protocols and customer service standards.
Senior Manager, 03/2009 - 11/2012 Wayfair Llc – San Leandro, CA,
Monitored and controlled inventory, encompassing daily production, workflow and distribution.
Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.
Optimized operational continuity by implementing enhanced inventory documentation.
Scheduled transport in coordination with vendors, suppliers and carriers.
Assessed all phases of product lifecycle, including identifying and recommending opportunities for changes to unit stakeholders.
Collaborated with vendors, suppliers and transport carriers.
Validated load plans, cargo readiness and transportation documentation.
Supervised proper loading and unloading of cargo on vehicles and trailers, in addition to high-impact transportation and logistics initiatives.
Analyzed competitive incentive data and evaluated impact data had on marketplace.
Managed large-scale projects and initiatives including, introducing new systems, tools, and processes to support attainment of challenging objectives.
Oversaw reporting functions to executive leadership.
Evaluated hiring, firing and promotions requests.
Updated system information, making appropriate changes to all documentation.
Store Manager, 06/2005 - 11/2009 Ascena Retail Group – Arlington, TX,
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Managed inventory control, cash control and store opening and closing procedures.
Protected store from loss or theft by setting and enforcing clear security policies.
Rotated merchandise and displays to feature new products and promotions.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
Business of Managerial Economics: Business And Managerial Economics, Expected in 06/2022 - University Of Phoenix - Tempe, AZ GPA:
Associate of Applied Science: Associates of History, Expected in 06/2015 - University Of Michigan - Dearborn - Dearborn, MI GPA:
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