Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives. Oversaw and optimized operations for multiple stores. Gifted in marketing, team building and strategic decision-making with exceptional leadership and interpersonal relations skills with a demonstrated record of accomplishment in food industry leadership.

Skills
  • Staff Recruiting
  • Marketing Campaigns
  • Sales
  • Budgeting
  • Scheduling
  • Inventory Control
  • Staff Development
  • Business Operations
  • Employee Retention
  • Inventory Maintenance
  • Financial Reporting
  • Business Development
  • Store Operations
  • Cash Flow Analysis
  • Key Performance Indicators (KPIs)
  • Food Safety
  • Performance Management
Work History
01/2021 to Current District Manager Brenntag | Norcross, GA,
  • Hire, train, grow, and direct Restaurant Management Staff.
  • Customer Service & Relation Guest Recovery.
  • Organized and implemented all new product procedures and POS layout.
  • LSM.
  • Project sales, assure quality control, monitor R&M.
  • Project P&L Budgets.
  • Certified Serv-Safe Instructor & Proctor.
  • Developed initiatives to improve speed of service and operations.
  • Updated and verified Data Central inventory sheets for all locations.
  • Worked with Accountant to verify and finalize monthly/yearly P&L.
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Optimized in-store merchandising, brand presentation and inventory availability and focus.
  • Improved operational standards, personnel moves, and merchandising strategies.
  • Managed and motivated sales team to increase revenue 15% in 2 months.
  • Met deadlines by proactively managing individual and team tasks.
  • Built positive and productive relationships with store and field leadership.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Directed work of team maintaining accurate sales, inventory and order documentation.
04/2017 to 01/2021 Director of Operations Simplyinsured | Kansas City, KS,
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Directed team in operational development of service network, including implementation of quality requirements and operating standards.
  • Eased team transitions and new employee orientation through effective training and development.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Reduced financial inconsistencies while assessing and verifying financial reports.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
03/2012 to 04/2017 Area Manager Mastec | Jefferson City, MO,
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Exceeded sales forecast figures by 10-15% regularly through superior customer care.
  • Managed inventory and reduced shrinkage by 1.5% through detailed monitoring of daily operations and stock.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
  • Wrote monthly production reports to help senior leadership make accurate operational plans and decisions.
  • Directed all business functions for locations in several states, including operational P&L financial duties, workforce planning, customer retention and customer service management.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.
01/2009 to 03/2012 Manager Fort Transfer | Philadelphia, PA,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
02/1998 to 01/2010 Multi-Unit Manager Otg | City, STATE,
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Interacted well with Area Manager and customers to build connections and nurture relationships.
  • Tracked trends and suggested enhancements to both challenge and refine company's goals and productivity.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained new employees on proper protocols and customer service standards.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Supervised daily operations of multi-million dollar restaurant operation.
03/1995 to 12/1997 Airman First Class USAF | City, State,
  • Observed all safety regulations when working in or near hazardous zones.
  • Coordinated rescue and recovery operations with airfield personnel, verifying all parties were informed of activity.
  • Carried out day-day-day duties accurately and efficiently.
  • Building and Maintenance of munitions
  • Received two Humanitarian commendations for evacuation of Kurdish refugees out of Kuwait and for search and rescue mission for survivors of crashed Korean Flight 808
  • •In top 5% of U.S. Air Force in Physical Fitness
Education
Expected in 05/2024 BBA | Business Administration And Management Herzing University, Atlanta, Ga., GPA:

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Resume Overview

School Attended

  • Herzing University

Job Titles Held:

  • District Manager
  • Director of Operations
  • Area Manager
  • Manager
  • Multi-Unit Manager
  • Airman First Class

Degrees

  • BBA

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