Ambitious General/District manager with solid history of success in retail operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 14 years of related experience and pursuing new professional challenges with room for advancement.
Skills
Budgeting skills
Sales orientation
Employee scheduling
Revenue generation
Team building and motivation
Training & development
Customer service
Good work ethic
Teambuilding
Supervision & leadership
Experience
10/2019 to 08/2022
District ManagerMadison Reed – Huntersville, NC,
Cultivated positive rapport with associates and team leadership.
Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
Mentored team members by demonstrating best practices for sales and customer service.
Identified and developed top talent within management structure to promote performance-oriented culture.
Collaborated with General Manager to improve performance and grow sales.
Prepared locations for audits by analyzing marketing and inventory reports.
Oversaw store merchandising, brand exposure and product availability.
Drove district growth through program quality, sales initiatives and customer service.
Worked with direct reports to develop and implement action plans, improving operating results.
Administered employee discipline through verbal and written warnings.
Trained employees on duties, policies and procedures.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Guided management and supervisory staff to promote smooth operations.
Created schedules and monitored payroll to remain within budget.
Recruited, interviewed and hired qualified staff for open positions.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
06/2018 to 10/2019
General ManagerRegal Cinemas Corporation – Pointe Claire, LA,
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Administered employee discipline through verbal and written warnings.
Trained employees on duties, policies and procedures.
Recruited, trained and empowered employees to achieve key performance indicators.
Supervised employees through planning, assignments and direction.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Guided management and supervisory staff to promote smooth operations.
Led employee evaluations with constructive feedback to boost performance.
Created schedules and monitored payroll to remain within budget.
Recruited, interviewed and hired qualified staff for open positions.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
Tracked monthly sales to generate reports for business development planning.
06/2009 to 06/2019
Assistant Store ManagerMichael Kors – City, State,
Assisted in continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Handled scheduling for store shifts to achieve adequate staffing.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Answered customer questions and addressed problems and complaints in person and via phone.
Assisted customers, answered questions and resolved problems for stellar customer service.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Scheduled staff to assign employee shifts according to departmental and business needs.
Education and Training
Expected in 06/1989 to to
High School Diploma: Wellsville Central School - Wellsville, NY, GPA:
Expected in to to
: Jamestown Community College - Jamestown, NY GPA:
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