district manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Skilled Operations Team Leader bringing a self-directed and confident management style developed over 30 years of experience. Oversees training, documentation and financial reporting. Excellent problem-solving, conflict management and project coordination skills. Goal-oriented manager with distinguished experience in retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

  • Excellence in Customer Service
  • Sales
  • Staff recruiting
  • Operations management
  • Negotiation
  • Budgeting
  • Merchandising
  • Inventory Management
  • Effective communicator
  • Team Leadership
  • Employee training
  • Team building and motivation
  • MS Office
Work History
District Manager, 10/2018 to Current
Cefco Convenience StoresVernon, NY,
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Trained new employees on customer service, money handling, and organizing strategies.
  • Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Drove team revenue totals by bringing in over $1,770,000 in 7 store district.
Store Manager, 11/2011 to 10/2018
J&P CyclesPigeon Forge, TN,
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Produced regular daily and monthly reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Organized stock overflow room and moved stock to showroom when space was available.
  • Performed weekly inventory checks and ran reports.
  • Assisted clients with merchandise questions regarding musical instruments, jewelry, and electronics.
  • Greeted incoming customers and offered to evaluate and assess items for appraisal.
  • Performed store open and close procedures as part of shift responsibilities.
  • Accurately and tactfully collected loan payments from customers, collecting over $5,000 daily and keeping detailed track in Pawn Master Software.
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
  • Cleaned and dusted merchandise in-store and rotated window displays on weekly basis.
  • Organized store shelves to display most attractive inventory.
  • Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
  • Estimated value and gave appraisals of merchandise for prospective clients.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Corrected operational discrepancies for 7 stores by developing and executing process improvements.
Assistant Store Manager, 12/2010 to 11/2011
Movado Group Inc.Rehoboth, MA,
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Maintained relationships with installers and suppliers.
  • Selected flooring, counters, cabinets and appliances based on client needs and budgets.
  • Planned and presented project quotes for custom designs.
  • Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
  • Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
Assistant Store Manager/Department Supervisor, 10/1995 to 06/2010
The Home DepotCity, STATE,
  • Managed over 126 employees, increased sales by solid customer service, add on sales and follow-ups by 30% month over previous year.
  • Directly responsible for maintaining high level of customer service and safety throughout store.
  • Ensure associates to have excellent customer service skills and product knowledge for future growth.
  • Wrote out weekly schedules to maintain coverage levels for expected demands.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Handled cash register, returns and refunds.
  • Built and designed large displays weekly to promote specific products.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Tracked and prioritized work orders to meet daily production requirements
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
High School Diploma: , Expected in 06/1993 to Concord High School - Concord, NC

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Resume Overview

School Attended

  • Concord High School

Job Titles Held:

  • District Manager
  • Store Manager
  • Assistant Store Manager
  • Assistant Store Manager/Department Supervisor


  • High School Diploma

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