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District Manager Resume Example

Resume Score: 90%

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DISTRICT MANAGER
Summary
Management, operations, and food management Over 18 years in directing and improving Operations, Management, Sales, P & L, Budgets, Staffing, Front/Back Kitchen and Dining Responsibilities, Controlling Labor, Inventory and Food Cost, Purchasing Food, Meats, Beverages, delegating work assignments to appropriate individuals and consistently reassigning job duties as needed. Managed a staff 6-50 kitchen personnel including General Managers, District Managers, Wait staff, Cooks, Cashiers, Expeditors, Hosts, Food Runners and Prep persons in a labor-intense environment. Hired, fired, administered coaching, employee evaluations, regularly and conducted hands-on training to new hires. Ensured staff presented a professional appearance and delivered exceptional customer service according to policy, participated in safety training and awareness, quality assurance measures and operation/production meetings. Calculated time sheets and processed payroll. Performed set-up, breakdown and maintenance of kitchen equipment, maintained sanitation and prepared facility for FDA/OSHA inspections. Experienced in food ingredients, butchering, and filleting, grilling, sautéing, serving hot/cold breakfast, lunch/dinner menus and plate presentation. Organized and maintained inventory/stockroom for AM and PM shifts. Took orders, catered large companies, quoted prices, arranged hot/cold food preparation, and assembled food orders, requisitioned poultry, meat and food items. Exceptional time-management, troubleshooting and problem solving management/staff issues. Utilized Restaurant software for scheduling labor and food cost.
Highlights
  • Staff development talent
  • Customer-oriented
  • Strong leader
  • Full service restaurant background
Experience
District Manager
September 2005 to April 2016
Waffle House Inc
  • Managed day to day operations of 3-9 Waffle House stores, scheduling, processed timecards and maintaining payroll budgets of 70,000 or more.
  • Generated weekly/monthly reports and recaps for the corporate office.
  • Maintained equipment at stores, sanitation needs and ordered food/paper goods.
  • Worked closely with corporate office for new menu rollouts, addressed staffing issues and monthly sales goals.
  • Reduced payroll and expenses by monitoring, absenteeism, staffing needs and proper scheduling.
  • Recruited, hired/or fired, conducted training, performance reviews, counseling and scheduling.
  • Trained staff in food prep, cooking, grilling, customer service, sanitation, safety and security procedures.
  • Supported restaurant operation's by not only managing all positions, but working several of them to ensure guest expectations were not only met, but exceeded.
  • Held training/meetings with staff and management to offer suggestions and improvement.
  • Forecasted food cost, labor and store revenue, established budgets per labor and food cost.
  • Following up with purveyors to ensure deliver and distribution of products in a timely manner.
  • Handled administration, disciplinary actions, scheduling problems, labor and/or food control and customer service issues.
  • Compiled reports to show cash receipts and expenditures accounts payable, profit and loss and other items pertinent to operation of business.
  • Maintained records of financial transactions for establishment.
  • Controlled food inventory, usage and waste; ordered weekly food supplies.
  • Verified and posted details of transactions to general ledger from sales slips, invoices and receipts.
  • Reconciled and balanced accounts, made daily bank deposits.
  • Recognized and rewarded individuals for taking appropriate initiative to improve the business.
Cashier Team Lead
January 1997 to January 2005
  • Customer Service.
Food Court Team Lead Cashier
  • Cart Attendant.
Education
Bachelor Of Science : Major/Communications Computer Information Systems, 2002Appalachian State UniversityMajor/Communications Computer Information Systems
ServSafe Certified, State of Georgia : 2017
Interests
Played College (NCAA) Football/Leader, Captain of Football Team 1st Team All American, Georgia Military College 2000 Volunteer, Habitat for Humanity, Georgia Military College Big Brother Mentoring Program, Georgia Military College
Skills
accounts payable, budgets, cash receipts, cooking, counseling, Customer Service, financial, general ledger, inventory, managing, meetings, office, payroll, performance reviews, profit and loss, safety, sales, scheduling, staffing
Additional Information
  • ACCOMPLISHISHMENTS Multiple Best Sales Awards, Sprit Award, Top Waffle Award, Best Staffing Award, Best Average Health Scores Award- Waffle House Played College (NCAA) Football/Leader, Captain of Football Team 1st Team All American, Georgia Military College 2000 Volunteer, Habitat for Humanity, Georgia Military College Big Brother Mentoring Program, Georgia Military College
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Resume Overview

Companies Worked For:

  • Waffle House Inc

School Attended

  • Appalachian State University

Job Titles Held:

  • District Manager
  • Cashier Team Lead
  • Food Court Team Lead Cashier

Degrees

  • Bachelor Of Science : Major/Communications Computer Information Systems , 2002
    ServSafe Certified, State of Georgia : 2017

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