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district manager resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs.

District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.

Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Experienced Manager with over 15 years of experience in the restaurant industry.

Work History
04/2021 to Current District Manager Dick's Sporting Goods | Mansfield, OH,
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Ensured bussines survival through the 2019 pandemic by assisting the bussines owner with the optimization of resources as well as appropriate scheduling and inventory needs.
  • Managed and motivated sales team to increase revenue 30% in [6 months].
  • Implemented new customer service model at multiple locations, resulting in 40% boost in customer service ratings.
  • Modeled best practices for sales and customer service.
  • Produced restaurant reports outlining financial data to assist owners with making strategic plans and operational decisions.
  • Exceeded sales targets with motivational approaches focused on continuous improvement and strategic goal attainment.
  • Optimized in-store merchandising, brand presentation and inventory availability and focus.
  • Built positive and productive relationships with store and field leadership.
  • Held weekly meetings with owners to identify techniques to overcome sales obstacles.
  • Met deadlines by proactively managing individual and team tasks and implementing training and processes.
  • Supervised 2 locations to enforce high-quality standards of operation.
  • Created various selling and merchandising programs impacting bottom line performance.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Increased customer satisfaction scores by 30%.
02/2017 to 07/2018 General Manager New Castle Hotels Llc | Lexington, KY,
  • Assisted the owner with the preparation and planning before the restaurant's Grand opening.
  • Coordinated daily restaurant management operations.
  • Hired and trained front of the house , motivated staff to provide excellent customer service.
  • Coordinated daily Front of the House and Back of the House restaurant operations.
  • Ensured efficient restaurant operation by establishing a good communication environment between staff and management team.
  • Maintained a high quality customer service standards by personally checking-in with customers
  • Set work schedules
  • Supervised food prep
  • Regularly reviewed product quality
  • Made sure we comply with health and safety restaurant [Sate and local regulations]
  • Responded efficiently and accurately to customer complaints
  • Managed restaurant's good image and suggested ways to improve it.
  • Controlled operational costs and suggested ways to cut waste.
  • Recommended marketing options and promoted the restaurant in the local community.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
01/2014 to 05/2017 General Manager New Castle Hotels Llc | Shelton, CT,
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Led and directed team members on effective methods, operations and procedures.
  • Carefully interviewed, selected, trained and supervised staff.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Managed 8-person team of cooks and back of house staff for high-end Fine Dining restaurant.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Prepared for and executed new menu implementations.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Skills
  • Inventory Control
  • Staff Development
  • Staff Management
  • Business Operations
  • Employee Training
  • Employee Retention
  • Financial Reporting
  • Store Operations
  • Market Strategy
  • Store Management
  • Food Safety
  • Insurance Knowledge
Education
Expected in to to | Phoenix College, Phoenix, AZ GPA:

Unfinished College Degree

Expected in to to High School Diploma | Central New Mexico Community College, Albuquerque, NM GPA:
Certifications

New Mexico Safe Certified

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Resume Overview

School Attended

  • Phoenix College
  • Central New Mexico Community College

Job Titles Held:

  • District Manager
  • General Manager
  • General Manager

Degrees

  • High School Diploma

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