District Manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
As a District Manager I am dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems.
Dependable, bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Dedicated, demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations, driven to lead sales teams to achieve record-setting revenue gains. Sales Manager successful in relationship and team building. Motivates sales teams to exceed sales goals. Talented sales professional effective at multi-tasking and reaching sales targets. Builds loyalty and long-term relationships with customers. Motivated customer service specialist with over 12 years retail experience in a fast-paced, team-based environment. Began my career as a Sales Representative excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. As a Sales Representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Highlights
Effective leader
Client account management
Staff training/development
Efficient multi-tasker
Conflict resolution
Customer service-oriented
Organized
Client relations expert
Active Property and Casualty Insurance License with the Florid Department of Financial Services.
Inventory control
Excellent communication skills
Reliable and punctual
Creative
Product inventory counts
Pricing controls
Markdown procedures
Vendor relations
Active Life, Health and Annuities Insurance License with the Florida Department of Financial Services
Accomplishments
Conflict Resolution l Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Follow-up Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Customer Service l Consistently received positive feedback from guests and created repeat business by developing long- term relationships with customers.
Monetary Transactions Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Compiled inventory lists and worked with vendors for product pricing and special orders.
Telephone Service Professionally processed 20+ calls per day, providing information and service to ensure customer satisfaction.
Experience
10/2010 to Current
District ManagerDick's Sporting Goods Inc – Niles, IL,
Supervised a sales force of 22 Route Sales Representatives.
Hired Route Sales Representatives.
Supported the sales team in writing proposals and closing contracts.
Increased regional market share by 15% within 10 months.
Reviewed operational records and reports to project sales and determine profitability.
Approved all sales staff budget expenditures.
Trained all incoming sales team members.
Contacted customers by phone and email in response to inquiries.
Promptly resolved all customer requests, questions and complaints.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Built relationships with customers and the community to establish long-term business growth.
Attended sales training camp and brought best practices leadership back to the company.
07/2006 to 09/2010
Route Sales RepresentativeNilo Brands, Inc. – Cicero, IL,
Described product to customers and accurately explained details and care of merchandise.
Successfully acquired new customers per month, generating 1% growth in revenue.
Provided an elevated customer experience to generate a loyal clientèle.
Implemented marketing strategies which resulted in 2% growth of customer base.
Recommended, selected and helped locate and obtain product based on customer requests.
Answered product questions with up-to-date knowledge of sales.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Conducted weekly walk-throughs with the manager to discuss interior visual displays.
Scheduled weekly inventory pickups and deliveries with vendors.
Assisted customers with inquiries and order customization requests.
Developed reputation as an efficient service provider with high levels of accuracy.
Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Served as the main liaison between customers, management and sales team.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Processed daily invoices and billed renewed invoices to clients.
Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
Directed calls to appropriate individuals and departments.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Built long-term customer relationships and advised customers on purchases and promotions.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Helped drive sales goals and achieve monthly quotas.
Routinely answered customer questions regarding merchandise and pricing.
Dedicated to continuously improving sales abilities and product knowledge.
Achieved sales goals and service performance requirements through new and existing customer.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Participated in physical inventory counts every time period.
Set up and explained new membership contracts.
Recommended alternative items if product was out of stock.
07/2002 to 06/2006
Merchandise and Shipment Assistant ManagerRobb And Stucky – City, STATE,
Communicated with vendors regarding back order availability, future inventory and special orders.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Created detailed expense reports and requests for capital expenditures.
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, vendors, organization and upkeep.
08/1993 to 03/2002
Computer Analyst and PersonnelTransportation Services And Logistic – City, STATE,
Answered an average of calls per day by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
l Politely assisted customers in person and via telephone, helping them with computer problems and and systems.
l Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
l Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Education
Expected in 1 1993
Bachelor of Science: Computer Science Eastern University - , GPA: Computer Science
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