Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Executive Profile
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skill Highlights
  • Small business development
  • Project management
  • Leadership/communication skills
  • Business operations organization
  • Client account management
  • Budgeting expertise
  • Negotiations expert
  • Employee relations
  • Market research and analysis
  • Customer-oriented
  • Strategic and financial planning expert
  • PeopleSoft expert
  • Exceptional multi-tasker
  • Hospitality expertise
  • Public relations expert
  • Negotiations expert
  • Mergers and acquisitions knowledge
  • Team building
  • Cost reduction and containment
Education
University of Wyoming Laramie, WY Expected in December 1988 Bachelor of Science : Criminal Justice - GPA : GPA: 9 Criminal Justice GPA: 9
, Expected in Coursework in Forensic Psychology Coursework in Criminology and Criminal Justice Coursework in Law Enforcement Social Justice coursework Coursework in Child and Adolescent Psychology Criminal Law, Criminology and Penology coursework Gang and Drug Investigation Tactics seminar Law Enforcement and Justice Administration coursework Effective Interview Techniques seminar : - GPA :
University of Wyoming Laramie, WY Expected in December 1984 Bachelor of Science : Business Administration/Marketing & Finance - GPA : GPA: 3.75 Business Administration/Marketing & Finance GPA: 3.75
, Expected in Coursework includes Design Thinking and Innovation Coursework includes Trade and Investment Business Communications coursework Marketing and Advertising coursework Coursework in Business, Management and Communications Coursework in Fundamentals of Communication, Strategic Sales and Retail Marketing Student government representative Training & Certification by the Vendors/Departments/Corporations; Certified Emergency Preparedness Coordinator IHG certification Hilton Group training and certification Wyndham Group training and certification : - GPA :
, Expected in P.O.S.T. Certified (Law Enforcement, 10 week, Academy Training) OSHA training and certifications Marketing courses and seminars TOT certification PPCT Trainer : - GPA :
Certifications
ESA Corp training with KAI High Security Taut Wire Fence Alarm System (commonly known as, Israeli Fence System) Trained & Certified as an instructor/operator for the X-Ray machine Trained & Certified for Walk through/Hand held Metal detectors. Trained & Certified by DCI (Department of Criminal Investigations) as a NCIC (National Crime Information Computer) operator Trained & certified instructor for DDC (Defensive Driving Course) by the state
Core Accomplishments
Professional Experience
Everlane - District Manager
Austin, TX, 02/2015 - Current
  • Spearheaded labor cost reduction, resulting in a 9% decrease in total labor cost.
  • Market penetration according to STAR reports in the DFW 100% plus RevPAR index on all properties.
  • Strong Market penetrations to accomplish, Occupancy and ADR to compensate for RevPAR (exceeding the goals) Reduced employee turnover by 40% through "Right people for Right positions approach" Reduced overtime by 97% by controlled approach to labor.
  • Helped earn the company 55-65% customer satisfaction ratings on Medallia by coaching, training and empowering employees.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Completed 32 performance reviews each quarter, offering praise and recommendations for improvement.
  • Increased hotel revenue, profits and market share through strong sales and marketing & training of staff.
  • Resolved employment-related disputes through proactive communication.
  • Handled under-staffing, disputes, terminating employees and administering disciplinary procedures.
  • Trained, coached and mentored staff to ensure smooth adoption of new programs.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
Abm - Regional Director of Operations
Brentwood, MO, 01/2007 - 03/2015
  • Kansas city, KS and Washington, DC Supervised a team of 2 Area managers, 17 General Managers and 270 associates.
  • Managed capital funding requests of up to $2 million from project approval to project closeout.
  • Managed 3 Renovation projects per year.
  • Directed the work of 18 independent contractors.
  • Established project control procedures such as project forecasts and cash flow projections.
  • Added $2.2 million in additional revenue by launching strong sales and marketing campaigns and hiring the right folks.
  • Led corporate initiatives such as Helping hands and American Cancer Society.
  • Compiled and drafted 17 direct reports each month and QBR.
  • Company Sales Goals Process Improvement Development Team Building Customer Satisfaction Leadership Communication Skills Process Improvement Strategies.
Maximum Security Prison - Lieutenant/Watch Commander
City, STATE, 05/1987 - 05/2007
  • Conducted 2 security audits per month to identify potential problems related to physical security, staff safety and asset protection.
  • Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
  • Supervised a team of 300 security personnel during a given shift.
  • Processed both internal and external case sheets.
  • Oversaw staff timekeeping entries and reports through KRONOS payroll management program.
  • 20 years of industry experience.
  • 11 years of executive experience.
  • Managed day-to-day development issues.
  • Developed monthly reports.
  • Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
  • Maintained the custody and control of 1300 inmates housed in maximum security.
  • Led disciplinary hearings and made recommendations for sentencing.
Skills
ADR, Advertising, approach, Budgeting, Business Communications, business development, Cancer, cash flow projections, coaching, Communication Skills, Contract negotiation, Cost reduction, creativity, Criminal Justice, Customer relations, Customer Satisfaction, DC, Dependable, Driving, Emergency Preparedness, Employee relations, Expense reports, features, forecasting, government, Hindi, hiring, Human resources management, Innovation, instructor, KRONOS, Law Enforcement, Team Building, Leadership, Law, marketing, Market, office, 97, Natural, payroll, performance reviews, personnel, processes, Process Improvement, Project planning and development, Psychology, Renovation, Retail, Risk management, safety, Sales, seminars, staffing, Strategic, Trainer, Urdu, X-Ray

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Resume Overview

School Attended

  • University of Wyoming
  • University of Wyoming

Job Titles Held:

  • District Manager
  • Regional Director of Operations
  • Lieutenant/Watch Commander

Degrees

  • Bachelor of Science
  • Coursework in Forensic Psychology Coursework in Criminology and Criminal Justice Coursework in Law Enforcement Social Justice coursework Coursework in Child and Adolescent Psychology Criminal Law, Criminology and Penology coursework Gang and Drug Investigation Tactics seminar Law Enforcement and Justice Administration coursework Effective Interview Techniques seminar
  • Bachelor of Science
  • Coursework includes Design Thinking and Innovation Coursework includes Trade and Investment Business Communications coursework Marketing and Advertising coursework Coursework in Business, Management and Communications Coursework in Fundamentals of Communication, Strategic Sales and Retail Marketing Student government representative Training & Certification by the Vendors/Departments/Corporations; Certified Emergency Preparedness Coordinator IHG certification Hilton Group training and certification Wyndham Group training and certification
  • P.O.S.T. Certified (Law Enforcement, 10 week, Academy Training) OSHA training and certifications Marketing courses and seminars TOT certification PPCT Trainer

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