District Manager Resume Example May And Baker Pharmaceutical Company

DISTRICT MANAGER

Professional Summary

Highly dedicated, hardworking and motivated individual with extensive restaurant management, daily planning, staff training and development experience. Driven and proactive management professional with over 7 years of experience in team leadership in the restaurant and hospitality industries, well-versed in increasing profitability by repositioning bottom producing stores. Adept at analyzing business operations and identifying areas of improvement. Oversaw and optimized operations for multiple restaurant locations. Flexible, results-oriented manager with exceptional communication skills, offering focused leadership and restaurant operations knowledge to drive profitability. Responsible management professional, well-versed in setting direction for work areas and ensuring quality and accuracy of work performance within multiple stores.

Skills

Inventory management
Cost control
Strong communication skills
Customer Service
Forecasting and planning
Recruitment and Marketing Techniques
Teamwork / Collaboration

Project management
Leadership skills development
Financial budgeting and reporting
Trend analysis
Supply ordering
Recruiting and Hiring
Operational improvement

Work History

Quality Assurance Tech, 08/2006 to 08/2007
May And Baker Pharmaceutical Company

Discarded and rejected products, materials and equipment that did not meet specifications
Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded
Monitored production operations for compliance with specifications and promptly reported defects
Collected samples during production and tested randomly to determine in-process product quality
Routinely checked measuring equipment to resolve testing problems
Presented clear, organized data in graphs, charts, tables and written reports
Inspected outbound shipments and conducted random sampling to ensure product quality
Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment

General Manager, 01/2014 to 12/2017
IHOP – Greenbelt, MD

Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
Managed budget implementations, employee reviews, training, schedules and contract negotiations
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
Identified and capitalized on community business opportunities with effective networking
Enforced quality assurance protocols to deliver ideal customer experiences
Maintained organized, safe and clean restaurant facility to keep productivity high and maximize customer satisfaction
Trained, coached and mentored staff to ensure smooth adoption of new training program

Training Manager, 11/2015 to 12/2017
IHOP International House Of Pancakes – Greenbelt, MD

Tested all training software and hardware prior to commencing training programs
Trained staff during demonstrations, meetings, conferences and workshops
Led daily, weekly and monthly coaching, counseling and feedback sessions
Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance
Communicated all learning and performance objectives, schedules and training assessments to corporate
Developed departmental systems and procedures to better align workflow processes
Evaluated success of training programs and recommended improvements to the corporate office to enhance effectiveness
Directed training programs and development paths for managers and supervisors
Researched and obtained relevant course materials to achieve training objectives
Implemented new learning strategies depending upon employees' skill levels

District Manager, 12/2017 to Current
Hospitality Management (IHOP) – MD

Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs
Produced ms excel reports outlining financial data to assist management with making strategic plans and operational decisions
Met deadlines by proactively managing individual and team tasks and implementing effective processes
Frequently consult with restaurant owner/Operator to help meet monthly and quarterly goals
Contribute to team inititiative to improve team performance
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
Supervised multiple locations to ensure high-quality standards of operation
Hired and led over 15 managers and supervisors for a restaurant organization
Improved operational standards, personnel moves, and merchandising strategies
Held weekly meetings with General Managers to identify techniques to overcome sales obstacles
Modeled best practices for sales and customer service
Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation
Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team
Developed and implemented biannual professional development plans
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
Created, managed and executed business plan and communicated company vision and objectives to motivate teams
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Promoted positive customer experience through day-to-day supervision and management of restaurant facility
Drive year-over-year business growth while leading operations, strategic vision and long-range planning
Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs

Education

Bachelor of Science: Biochemistry, 06/2007
Federal University of Technology

Certifications

IHOP 201 and 202 Restaurant Manager certification
Certified Training Manager for IHOP
SERVSAFE Certification

Accomplishments

Organized and generated payroll for over 150 employees.
Achieved the first ever 100% inspection score for the franchise organization.
Transformed a C-rated store into an A-rated training store within six months.
Reduced food costs by 2% by implementing efficient and accurate inventory procedures
Achieved an A-rated franchise organization by improving restaurant operations for all stores.

Training and Certificates

Trained in IHOP 201 and 202
Certified Management Trainer
Servsafe Certification

Resume Overview

Companies Worked For:

May And Baker Pharmaceutical Company
IHOP
IHOP International House Of Pancakes
Hospitality Management (IHOP)

School Attended

Federal University of Technology

Job Titles Held:

Quality Assurance Tech
General Manager
Training Manager
District Manager

Degrees

Bachelor of Science : Biochemistry , 06/2007

District Manager Resume Example

Resume Score: 80%

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