District Manager Resume Example
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DISTRICT MANAGER
Professional Summary
Highly dedicated, hardworking and motivated individual with extensive restaurant management, daily planning, staff training and development experience. Driven and proactive management professional with over 7 years of experience in team leadership in the restaurant and hospitality industries, well-versed in increasing profitability by repositioning bottom producing stores. Adept at analyzing business operations and identifying areas of improvement. Oversaw and optimized operations for multiple restaurant locations. Flexible, results-oriented manager with exceptional communication skills, offering focused leadership and restaurant operations knowledge to drive profitability. Responsible management professional, well-versed in setting direction for work areas and ensuring quality and accuracy of work performance within multiple stores.
Skills
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Work History
Quality Assurance Tech, 08/2006 to 08/2007
Dairy Farmers Of America
Dairy Farmers Of America
- Discarded and rejected products, materials and equipment that did not meet specifications
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded
- Monitored production operations for compliance with specifications and promptly reported defects
- Collected samples during production and tested randomly to determine in-process product quality
- Routinely checked measuring equipment to resolve testing problems
- Presented clear, organized data in graphs, charts, tables and written reports
- Inspected outbound shipments and conducted random sampling to ensure product quality
- Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment
General Manager, 01/2014 to 12/2017
Saltchuk – Mcallen , HI
Saltchuk – Mcallen , HI
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Identified and capitalized on community business opportunities with effective networking
- Enforced quality assurance protocols to deliver ideal customer experiences
- Maintained organized, safe and clean restaurant facility to keep productivity high and maximize customer satisfaction
- Trained, coached and mentored staff to ensure smooth adoption of new training program
Training Manager, 11/2015 to 12/2017
Brookfield Properties - Multifamily – Kailua Kona , PA
Brookfield Properties - Multifamily – Kailua Kona , PA
- Tested all training software and hardware prior to commencing training programs
- Trained staff during demonstrations, meetings, conferences and workshops
- Led daily, weekly and monthly coaching, counseling and feedback sessions
- Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance
- Communicated all learning and performance objectives, schedules and training assessments to corporate
- Developed departmental systems and procedures to better align workflow processes
- Evaluated success of training programs and recommended improvements to the corporate office to enhance effectiveness
- Directed training programs and development paths for managers and supervisors
- Researched and obtained relevant course materials to achieve training objectives
- Implemented new learning strategies depending upon employees' skill levels
District Manager, 12/2017 to Current
Fedex – FL
Fedex – FL
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs
- Produced ms excel reports outlining financial data to assist management with making strategic plans and operational decisions
- Met deadlines by proactively managing individual and team tasks and implementing effective processes
- Frequently consult with restaurant owner/Operator to help meet monthly and quarterly goals
- Contribute to team inititiative to improve team performance
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Supervised multiple locations to ensure high-quality standards of operation
- Hired and led over 15 managers and supervisors for a restaurant organization
- Improved operational standards, personnel moves, and merchandising strategies
- Held weekly meetings with General Managers to identify techniques to overcome sales obstacles
- Modeled best practices for sales and customer service
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team
- Developed and implemented biannual professional development plans
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Promoted positive customer experience through day-to-day supervision and management of restaurant facility
- Drive year-over-year business growth while leading operations, strategic vision and long-range planning
- Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs
Education
Bachelor of Science: Biochemistry, 06/2007
Federal University of Technology
Federal University of Technology
Certifications
- IHOP 201 and 202 Restaurant Manager certification
- Certified Training Manager for IHOP
- SERVSAFE Certification
Accomplishments
- Organized and generated payroll for over 150 employees.
- Achieved the first ever 100% inspection score for the franchise organization.
- Transformed a C-rated store into an A-rated training store within six months.
- Reduced food costs by 2% by implementing efficient and accurate inventory procedures
- Achieved an A-rated franchise organization by improving restaurant operations for all stores.
Training and Certificates
- Trained in IHOP 201 and 202
- Certified Management Trainer
- Servsafe Certification
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Resume Overview
School Attended
- Federal University of Technology
Job Titles Held:
- Quality Assurance Tech
- General Manager
- Training Manager
- District Manager
Degrees
- Bachelor of Science : Biochemistry , 06/2007
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