Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Forward-thinking District Manager specialized in turning around under-performing territories with background in Information Technology. Looking for an opportunity in a reputed organization which will help me deliver my best, upgrade my skills and meet the demands of the organization. 
  • Inventory control procedures
  • Store planning and design
  • Time management
  • Personnel training and development
  • Solution selling
  • Staff development/training
  • Enterprise platforms
  • Scrum methodology
  • End-to-end product lifecycles
  • Agile software development
  • Managing tight deadlines
  • Cloud computing
Earned “Top Performer” award for 3 months straight from Oct 2016-Dec 2016.
01/2016 to Current
District Manager Firehouse Subs Woodbury, MN,
  • Successfully managed 9 Cricket Wireless stores in Dallas.
  • Ensured the highest level of customer experience at the store level by setting expectations of excellence in the execution of store standards, talent development, and product knowledge.
  • Used Six Sigma to improve process and quality.
  • Used online and local job boards to hire and trained them using 6 steps selling process, role play to build successful team of 50 employees including managers.
  • Increased the numbers of financing applications submitted and funded by 50%.
  • Increased Gross Adds YOY by 20%.
  • Kept Attrition rate low and Retention rate at 80% by maintaining great customer service throughout all the doors.
  • Advanced user and knowledge of RQ Point of sale software.
  • Provided management, measuring, and monitoring of all sales and non-sales tasks, direction, and motivation to store employee team to build a positive sales and service environment.
  • Used social media, chamber of commerce and small businesses to achieve market quota and maintain the profitable market.    
  • Responsible for staffing, P&L, Coaching, Business Development, and growth.
  • Proactively identified opportunities for sales process improvement.
  • Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
  • Used chamber of commerce and cold calling to close B2B sales.
  • Made SunCom Dallas one of the best markets and best choice for Cricket wireless.
  • Received highest performance award for consecutive 3 months from October 2016- December 2016.
  • Effectively communicating company's policies and procedures.
  • Paired with human resources to ensure all proper steps are being taken when dealing with personnel issues.
06/2014 to 11/2015
AWS/ Devops Engineer Opportunity Partners Richfield, MN,
  • Migrated key systems from on-prem hosting to Amazon Web Services.
  • Helped build Capital One a new data platform, near real time, distributed, data platform for operational reporting on AWS Cloud.
  • Worked in Agile and Scrum methodologies/practices.
  • Worked on designing and deploying a multitude application utilizing almost all of the main services of the AWS stack (like EC2, S3, RDS, VPC, IAM, ELB, Cloud watch, Route 53, Lamda and CloudFormation).
  • Created network architecture on AWS VPC, subnets, InternetGateway, Route Table and NAT Setup.
  • Perform EC2 RHEL upgrades without application downtime.
  • Leveraging AWS SDKs to interact with AWS services from your application.
  • Developed Python Scripts to manage few services on AWS using SDK BOTO.
  • Setup and automate high availability clusters with AWS Auto Scaling, Load Balancers and Route53 via Chef.
  • Server configuration management via Chef, Puppet, and Consul.
  • Extend Single Sign-On to the cloud.
  • Implemented a Continuous Delivery pipeline with Docker, Jenkins, Chef, GitHub and AWS AMI's.
  • Designing and creating a resilient Mesosphere infrastructure from scratch - Marathon and Jenkins integrated with Active Directory/LDAP.
  • Manage and support applications running on Docker containers.
  • Replication of Data on S3 across the regions.
  • Install and configure Oracle and Cassandra database using Chef on AWS platform.
  • Estimating AWS usage costs and identifying operational cost control mechanisms.
  • Real Time data processing using Golang and Microservices.
  • Using Kafka to stream the data from source to Cassandra and Hadoop.
  • Install, Configure and Administartion of Cassandra 2.1 / DSE 4.7.6 and DSE Opscenter 5.2.2.
  • Provision and deploy of Big Data NoSQL databases including Cassandra database servers in development, staging and production.
  • User management with LDAP and Setup authentication to Database users using External LDAP server.
  • Monitoring via Splunk, DataDog, Wireshark and CloudWatch.
  • Prepare and execute backup and recovery for the data.
  • Implement disaster recovery plans.
03/2012 to 04/2014
Sales Manager MetroPCS/T-Mobile City, STATE,
  • Used aggressive and persuasive approach to generating and qualifying sales leads through prospecting, cold-calling and networking.
  • Devised creative and effective sales approach to negotiate and close sales.
  • Managed sales funnel and generated reporting on sales activities and forecasting.
  • Experienced in preparing, delivering, and following up on proposals and pricing quotes.
  • Delivered superior customer service with attention to details.
  • Spent at least 50% of the time mentoring Sales Rep.
  • Exceeded performance targets related to subscribers, revenue, and churn.
  • Stayed up-to-date with on the latest data/entertainment technology and devices.
  • Engaged customers through demonstration with the help of good product knowledge.
  • Completed all aspects of opening and closing the store in accordance with written procedures.
04/2009 to 11/2011
Solution Specialist/ Store Manager Mobilink USA City, STATE,
  • Created design and implemented new marketing tools to attract new customers.
  • Oversaw sales department to ensure it is running efficiently.
  • Prepared training manuals for Sales Representatives to learn the policies and procedures.
  • Organized sales conferences to enhance the skills of Sales Representatives.
  • Assisted in-store customers with choosing a cellular phone as well as a calling and data plan.
  • Drafted all paperwork for customer contracts set up auto-pay added and deleted features etc.
  • Provided monthly sales reports and analyses.
Expected in
Bachelor of Science: Engineering
University of Louisiana at Lafayette - Lafayette, LA
 Business Development, Coaching, Cost control, Customer service, Sales management

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