Forward-thinking District Manager specialized in turning around under-performing territories with background in Information Technology. Looking for an opportunity in a reputed organization which will help me deliver my best, upgrade my skills and meet the demands of the organization.
Inventory control procedures
Store planning and design
Personnel training and development
End-to-end product lifecycles
Agile software development
Managing tight deadlines
Earned “Top Performer” award for 3 months straight from Oct 2016-Dec 2016.
District Manager02/2016 to CurrentCricket Wireless (At&t company)Dallas, TX
Successfully managed 9 Cricket Wireless stores in Dallas.
Ensured the highest level of customer experience at the store level by setting expectations of excellence in the execution of store standards, talent development, and product knowledge.
Used Six Sigma to improve process and quality.
Used online and local job boards to hire and trained them using 6 steps selling process, role play to build successful team of 50 employees including managers.
Increased the numbers of financing applications submitted and funded by 50%.
Increased Gross Adds YOY by 20%.
Kept Attrition rate low and Retention rate at 80% by maintaining great customer service throughout all the doors.
Advanced user and knowledge of RQ Point of sale software.
Provided management, measuring, and monitoring of all sales and non-sales tasks, direction, and motivation to store employee team to build a positive sales and service environment.
Used social media, chamber of commerce and small businesses to achieve market quota and maintain the profitable market.
Responsible for staffing, P&L, Coaching, Business Development, and growth.
Proactively identified opportunities for sales process improvement.
Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
Used chamber of commerce and cold calling to close B2B sales.
Made SunCom Dallas one of the best markets and best choice for Cricket wireless.
Received highest performance award for consecutive 3 months from October 2016- December 2016.
Effectively communicating company's policies and procedures.
Paired with human resources to ensure all proper steps are being taken when dealing with personnel issues.
AWS/ Devops Engineer07/2014 to 12/2015Capital OneDallas, TX
Migrated key systems from on-prem hosting to Amazon Web Services.
Helped build Capital One a new data platform, near real time, distributed, data platform for operational reporting on AWS Cloud.
Worked in Agile and Scrum methodologies/practices.
Worked on designing and deploying a multitude application utilizing almost all of the main services of the AWS stack (like EC2, S3, RDS, VPC, IAM, ELB, Cloud watch, Route 53, Lamda and CloudFormation).
Created network architecture on AWS VPC, subnets, InternetGateway, Route Table and NAT Setup.
Perform EC2 RHEL upgrades without application downtime.
Leveraging AWS SDKs to interact with AWS services from your application.
Developed Python Scripts to manage few services on AWS using SDK BOTO.
Setup and automate high availability clusters with AWS Auto Scaling, Load Balancers and Route53 via Chef.
Server configuration management via Chef, Puppet, and Consul.
Extend Single Sign-On to the cloud.
Implemented a Continuous Delivery pipeline with Docker, Jenkins, Chef, GitHub and AWS AMI's.
Designing and creating a resilient Mesosphere infrastructure from scratch - Marathon and Jenkins integrated with Active Directory/LDAP.
Manage and support applications running on Docker containers.
Replication of Data on S3 across the regions.
Install and configure Oracle and Cassandra database using Chef on AWS platform.
Estimating AWS usage costs and identifying operational cost control mechanisms.
Real Time data processing using Golang and Microservices.
Using Kafka to stream the data from source to Cassandra and Hadoop.
Install, Configure and Administartion of Cassandra 2.1 / DSE 4.7.6 and DSE Opscenter 5.2.2.
Provision and deploy of Big Data NoSQL databases including Cassandra database servers in development, staging and production.
User management with LDAP and Setup authentication to Database users using External LDAP server.
Monitoring via Splunk, DataDog, Wireshark and CloudWatch.
Prepare and execute backup and recovery for the data.
Implement disaster recovery plans.
Sales Manager04/2012 to 05/2014MetroPCS/T-MobileLafayette, LA
Used aggressive and persuasive approach to generating and qualifying sales leads through prospecting, cold-calling and networking.
Devised creative and effective sales approach to negotiate and close sales.
Managed sales funnel and generated reporting on sales activities and forecasting.
Experienced in preparing, delivering, and following up on proposals and pricing quotes.
Delivered superior customer service with attention to details.
Spent at least 50% of the time mentoring Sales Rep.
Exceeded performance targets related to subscribers, revenue, and churn.
Stayed up-to-date with on the latest data/entertainment technology and devices.
Engaged customers through demonstration with the help of good product knowledge.
Completed all aspects of opening and closing the store in accordance with written procedures.
Solution Specialist/ Store Manager05/2009 to 12/2011Mobilink USAOklahoma City, OK
Created design and implemented new marketing tools to attract new customers.
Oversaw sales department to ensure it is running efficiently.
Prepared training manuals for Sales Representatives to learn the policies and procedures.
Organized sales conferences to enhance the skills of Sales Representatives.
Assisted in-store customers with choosing a cellular phone as well as a calling and data plan.
Drafted all paperwork for customer contracts set up auto-pay added and deleted features etc.
Provided monthly sales reports and analyses.
Bachelor of Science: EngineeringUniversity of Louisiana at LafayetteLafayette, LA
Business Development, Coaching, Cost control, Customer service, Sales management