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district manager resume example with 13+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Experienced District Manager with a demonstrated history of working in the retail industry. Skilled in Customer Service, Sales, Retail, Store Management, and Multi-Unit. Strong, results driven business professional that is dedicated to training and development. I have a strong and proven track record of being successful over 14 years in the retail industry. I find it to be very interesting and fun to take on challenges I can turn into rewarding success. During my 17 years in the retail industry, I have proved that I can and will lead and develop team, control shrink and maximize sales.

Skills
  • Team building and motivation
  • Operations management
  • Sales orientation
  • Budgeting skills
  • Team oversight
  • Goal setting
  • Complex problem solving
  • Leadership development
  • Employee engagement
  • Recruitment and hiring
  • Inventory control
  • Root cause analysis
  • Inventory management
  • Recruiting and interviewing
  • Outstanding communication skills
  • Operational budgeting
  • Staff training and Development
  • Exceptional leader
  • MS Office proficient
  • Budgeting and P&L
Experience
02/2017 to Current District Manager Aramark Corp. | Rapid City, SD,
  • Restructured operational workflows to better capitalize on changing market conditions and customer buying habits.
  • Strategized business operations, merchandising strategies, and personnel moves.
  • Sourced and recruited top talent for various retail store positions and ensured that recruiting processes met new store opening timelines.
  • Utilized suggestive selling techniques to produce $500,000 in sales annually.
  • Maximized customer satisfaction by 90%.
  • Ensured store was prepared for audits by analyzing marketing and inventory reports.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Oversaw quality of operations of 16 locations throughout the Alabama region. 
  • Met with Store Managers on a monthly  basis to discuss methods to overcome sales obstacles.
  • Led district conference calls with Store demonstrating teams to update and align sales objectives.
  • Recruited 25  managers and supervisors to fill job vacancies in the company.
02/2014 to 01/2017 District Training Manager Getir | New York, NY,
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Supervised and trained team of more than 50 Assistant Store Managers while improving store sales by 40%.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Processed shipments and maintained and organized stock shelves.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Updated store pricing, signage and merchandising based on current promotions. 
  • Enforced adherence to policies, standards and security protocols.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Hired and trained over 100  full and part-time employees in inventory practices, POS systems and product knowledge, resulting in 92% increase in customer satisfaction ratings.
  • Used POS reports and performance data to assess, optimize and elevate operations to meet current and expected demands.
06/2011 to 02/2014 Store Manager Kroger | Collierville, TN,
  • Implemented succession planning by training and developing 30 associates into leadership positions.
  • Worked closely with District Manager and Store Managers  to formulate and build store brand and strategy.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Created attractive store displays to generate customer interest and boost sales.
  • Hired, trained and managed team of 40 associates, including evaluating performance and enforcing disciplinary actions.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Trained all new assistant managers and Store Managers on store security, monetary procedures and customer service expectations.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Counted cash drawers and made bank deposits.
  • Processed shipments and maintained and organized stock shelves.
  • Supported ASM's in managing daily store functions.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Monitored loss prevention operations to reduce the impact of loss and identify theft and fraud.
  • Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
  • Maintained documents of all loss prevention activity.
07/2007 to 05/2011 Assistant Store Manager Dollar General Corp | City, STATE,
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Worked directly with Store Manager and  staff to maximize customer satisfaction, streamline procedures and boost bottom-line profitability.
  • Mentored team on effective upselling and cross-selling techniques.
  • Set schedules and delegated assignments based on team member strengths to optimize coverage and service levels.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Education and Training
Expected in 2016 to to Associate of Arts | Media Marketing Full Sail University, Winter Park, FL GPA:
Expected in 2007 to to High School Diploma | Choctaw County High School, Butler, AL GPA:
Accomplishments & Certifications
  • Received 8 “exceeds expectations” ratings on performance reviews.
  • Awarded Store Manager of the Year” in 2016.
  • Awarded Field Management Certification
  • Awarded Lowest shrink ( 6 year average of 0.85%)
  • Awarded Training Store Manager Certification
  • Awarded District Training Manager Certification
  • Consistently exceeded daily sales targets with an average of 15-30% in comp sales each day.
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new ASM Development Program that significantly impacted efficiency and improved retention.
  • Led team to achieve sales and shrink goals, earning recognition from upper management.
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/Jessica-Claire-129a1341/

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Resume Overview

School Attended

  • Full Sail University
  • Choctaw County High School

Job Titles Held:

  • District Manager
  • District Training Manager
  • Store Manager
  • Assistant Store Manager

Degrees

  • Associate of Arts
  • High School Diploma

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