Experienced District Manager with a demonstrated history of working in the retail industry. Skilled in Customer Service, Sales, Retail, Store Management, and Multi-Unit. Strong, results driven business professional that is dedicated to training and development. I have a strong and proven track record of being successful over 14 years in the retail industry. I find it to be very interesting and fun to take on challenges I can turn into rewarding success. During my 17 years in the retail industry, I have proved that I can and will lead and develop team, control shrink and maximize sales.
Skills
Team building and motivation
Operations management
Sales orientation
Budgeting skills
Team oversight
Goal setting
Complex problem solving
Leadership development
Employee engagement
Recruitment and hiring
Inventory control
Root cause analysis
Inventory management
Recruiting and interviewing
Outstanding communication skills
Operational budgeting
Staff training and Development
Exceptional leader
MS Office proficient
Budgeting and P&L
Education and Training
Full Sail UniversityWinter Park, FLExpected in 2016 ā āAssociate of Arts:Media Marketing - GPA:
Choctaw County High SchoolButler, ALExpected in 2007 ā āHigh School Diploma: - GPA:
Experience
Aramark Corp. - District Manager Rapid City, SD, 02/2017 - Current
Restructured operational workflows to better capitalize on changing market conditions and customer buying habits.
Strategized business operations, merchandising strategies, and personnel moves.
Sourced and recruited top talent for various retail store positions and ensured that recruiting processes met new store opening timelines.
Utilized suggestive selling techniques to produce $500,000 in sales annually.
Maximized customer satisfaction by 90%.
Ensured store was prepared for audits by analyzing marketing and inventory reports.
Mentored team members by demonstrating best practices for sales and customer service.
Oversaw quality of operations of 16 locations throughout the Alabama region.
Met with Store Managers on a monthly basis to discuss methods to overcome sales obstacles.
Led district conference calls with Store demonstrating teams to update and align sales objectives.
Recruited 25 managers and supervisors to fill job vacancies in the company.
Getir - District Training Manager New York, NY, 02/2014 - 01/2017
Coached and empowered employees by creating and sharing motivational vision plans.
Supervised and trained team of more than 50 Assistant Store Managers while improving store sales by 40%.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Processed shipments and maintained and organized stock shelves.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Oversaw inventory tracking, management and physical inventory counts.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Delivered excellent customer service by greeting and assisting each customer.
Updated store pricing, signage and merchandising based on current promotions.
Enforced adherence to policies, standards and security protocols.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Hired and trained over 100 full and part-time employees in inventory practices, POS systems and product knowledge, resulting in 92% increase in customer satisfaction ratings.
Used POS reports and performance data to assess, optimize and elevate operations to meet current and expected demands.
Kroger - Store Manager Collierville, TN, 06/2011 - 02/2014
Implemented succession planning by training and developing 30 associates into leadership positions.
Worked closely with District Manager and Store Managers to formulate and build store brand and strategy.
Delivered excellent customer service by greeting and assisting each customer.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Created attractive store displays to generate customer interest and boost sales.
Hired, trained and managed team of 40 associates, including evaluating performance and enforcing disciplinary actions.
Strengthened work flow productivity by hiring, managing and developing top talent.
Trained all new assistant managers and Store Managers on store security, monetary procedures and customer service expectations.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Counted cash drawers and made bank deposits.
Processed shipments and maintained and organized stock shelves.
Supported ASM's in managing daily store functions.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Monitored loss prevention operations to reduce the impact of loss and identify theft and fraud.
Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
Maintained documents of all loss prevention activity.
Dollar General Corp - Assistant Store Manager City, STATE, 07/2007 - 05/2011
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Worked directly with Store Manager and staff to maximize customer satisfaction, streamline procedures and boost bottom-line profitability.
Mentored team on effective upselling and cross-selling techniques.
Set schedules and delegated assignments based on team member strengths to optimize coverage and service levels.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Accomplishments & Certifications
Received 8 āexceeds expectationsā ratings on performance reviews.
Awarded Store Manager of the Yearā in 2016.
Awarded Field Management Certification
Awarded Lowest shrink ( 6 year average of 0.85%)
Awarded Training Store Manager Certification
Awarded District Training Manager Certification
Consistently exceeded daily sales targets with an average of 15-30% in comp sales each day.
Consistently maintained high customer satisfaction ratings.
Created highly effective new ASM Development Program that significantly impacted efficiency and improved retention.
Led team to achieve sales and shrink goals, earning recognition from upper management.
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