District Manager Resume Example
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DISTRICT MANAGER
Summary
Guest focused Operations Manager Highly capable in successfully resolving guest concerns with compassion. Proven track record in store ambience with strong customer retention and growth. Facilitates operations by monitoring profit an loss reports to maximize controllable profits and restaurant contributions. Pursuing a career in an Upper Management environment where one can continue to develop and grow while maximizing guest love and profitability.
Results-focused restaurant operations professional specializing in servant leadership. Demonstrated record of accomplishment in streamlining operations, increasing profits and maximizing market penetration.
Skills
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Experience
District Manager / Ariens - Peoria , AZ04/2019 - Current
- Automated office operations, managed client correspondence and tracked records.
- Drove profit increases by leveraging market knowledge and natural leadership talents.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Cross-trained in every store role to maximize operational knowledge.
- Ran daily reports to assess performance and make proactive adjustments.
- Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Met with each associate to establish realistic monthly sales goals.
- Transformed departmental operations through aggressive process overhaul and attention to quality.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Created new sales tools and processes to help staff members improve customer service offerings.
- Achieved 20% increase in company revenues through implementation of paid performance marketing services.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Created program to promote new managers from within, leading to cohesive leadership structure.
- Devised and initiated corrective strategies to improve compliance.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Performed audits of operational and financial areas to check compliance.
- Prepared budgets, developed reports and coordinated with management to identify risks.
Operations Manager / Cambria - Duluth , GA09/2016 - 04/2019
- Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.
- Created new revenue streams through community walks and catering events.
- Cultivated and strengthened lasting client relationships.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Increased operational efficiency by leading staff development and business planning.
- Supported community outreach campaigns by collaborating with local organizations and community groups.
- Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
- Ensured that each guest's experience was positive, memorable and consistent.
- Increased profitability by coordinating consistent floor merchandise plan changes to drive sales.
- Increased profits by 22% within one year through restructure of business line.
- Discovered areas of improvement by generating weekly operational and sales reports.
- Monitored multiple databases to keep track of all company inventory.
- Tackled additional shifts to meet challenging project demands and customer schedule requirements.
- Identified operating issues with service rigs and troubleshoot problems to identify root causes, resolve faults and return full functionality.
- Worked with maximum efficiency to evaluate operational and financial control systems during audits.
- Managed and trained team members to enhance audit department performance and increase operational efficiency.
- Prepared budgets, developed reports and coordinated with management to identify risks.
- Assessed potential risks, evaluated controls and conducted compliance testing.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Managed daily operations, including supervising multiple team members across five locations.
- Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
General Manager / Roti - New York , NY10/2007 - 08/2016
- Managed, trained and motivated back and front-of-house employees to always be improving knowledge and abilities in the field.
- Directed the distribution, merchandising and showcasing of products.
- Managed all merchandising, replenishment and inventory decisions to drive growth.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Ensured that each guest's experience was positive, memorable and consistent.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
Education and Training
Missouri State University - City, StateBBA: Operations Managment / Hospitality
Ozarks Technical Community College - City, StateAssociate of Arts
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Resume Overview
School Attended
- Missouri State University
- Ozarks Technical Community College
Job Titles Held:
- District Manager
- Operations Manager
- General Manager
Degrees
- Missouri State University -
City,
State BBA : Operations Managment / Hospitality
Ozarks Technical Community College - City, State Associate of Arts
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