Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated Manager with extensive experience directing operations, human resources, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.

  • Sales orientation
  • Budgeting skills
  • Revenue generation
  • Team building and motivation
  • Employee scheduling
  • Recommending policy improvements
  • Improving employee engagement
  • Planning policy integrations
  • Advising on strategies
  • Compliance
  • Training development
  • Leadership development
  • Recruitment and hiring
  • Personnel information systems
  • PPE use
02/2016 to 02/2020 District Manager Breakthru Beverage Group | Miami, FL,
  • Maximized branch revenue by optimizing daily operations.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Strategized business operations, merchandising strategies and personnel moves.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Negotiated beneficial long-term contract renewals with franchise owners and sales affiliates.
  • Cultivated positive rapport with associates and team leadership.
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
  • Prepared locations for audits by analyzing marketing and inventory reports.
  • Reduced manager turnover rate by offering percentage of training through e-learning.
  • Collaborated with Regional Vice President to improve performance and grow sales.
  • Managed business expansion, revenue development and market gains.
  • Supervised 11 properties and managed all performance metrics within Tri-Valley territory.
  • Oversaw store merchandising, brand exposure and product availability.
01/2005 to 02/2016 District Operations Manager Cott Corporation | Houston, TX,
  • Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
  • Evaluated proposed expenditures in context with budgetary constraints to deliver cost-effective operational results.
  • Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
  • Recruited and trained 100+ employees to enable adherence to common standards and procedures.
  • Improved regional processes by coming up with effective methodologies to handle customer complaints.
  • Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
  • Visited approximately 10 locations weekly to ensure each location as fully functional and operating effectively.
  • Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
  • Fostered strong relationships with painting contractors and suppliers by engaging and maintaining communication.
  • Supported community outreach initiatives by partnering with local organizations.
  • Provided leadership to 220 employees through coaching, feedback and performance management.
  • Coached and developed 100 internal candidates for promotion to general management.
  • Oversaw company merger to drive seamless transition and integration of operations.
  • Created reports and established processes to assist with loss prevention and budget maintenance.
05/2003 to 01/2005 Store Manager Theworks | Monmouth, IL,
  • Interviewed, hired, supervised and trained 50+ employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Restocked inventory upon shipment arrival and checked merchandise into P.O.S. system to maintain accurate records.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Boosted sales by 45% by cultivating customer rapport and delivering superior customer service.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
Education and Training
Expected in Associate of Applied Science | Business Administration Diablo Valley College, Pleasant Hill, CA GPA:

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School Attended

  • Diablo Valley College

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