District Manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Executive Profile

Self-starter leader equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Consistently successful in identifying and capitalizing upon market opportunities to drive revenue and profit growth. Effective customer liaison with strong interpersonal and communication skills.

Skill Highlights
  • Retail store operations
  • Store opening and closing procedures
  • Outstanding communication skills
  • Exceptional Leader
  • Conflict resolution skills
  • Recruiting and interviewing
  • strategic thinking
  • Reliable
  • New business development
  • Budgeting & cost Control
  • Shrink reduction/loss control
  • Retail inventory management
  • Team Leadership
  • Time Management
  • Team building/Training/supervision
  • Vendor Negotiations
  • Event Management and Promotion
  • Expense Control
  • Interpersonal Skills
  • Inventory Control
  • Labor Cost Controls
  • P & L Management
  • Merchandising Strategies
  • Accurate cash handling
Core Accomplishments

Project Management:

  • Initiated store remodels which resulted in increase of sales and margins.


  • Awarded "Store Manager of the Year" in 2006.
  • Sales and Service Awards
Professional Experience
09/2013 to 11/2014
District Manager C&S Family Of Companies East Berlin, PA,
  • Directed operations for 17 stores grossing $150 million in annual sales .
  • Managed operational performance and management of store teams, including staff development, sales and sales building programs, service, execution of company wide programs and initiatives, margins and expense control and shrink and asset management.
  • Managed total store operations of the district with budget
  • Managed district expense control and shrink and asset management.
  • Drove sales and improved margin/profitability and reduced expenses within the district
  • Coordinated the delivery and execution of new and ongoing programs
  • Handled the selection, guidance,training, performance management and accountability of all exempt level associates in the district (store managers, and assistant managers) including new field management staff to the company and new position
  • Represented the company in all issues and opportunities within the area of responsibility
  • Supervised support staff to drive results in the district
07/2004 to 09/2013
Store Manager- Emerging Leader Barnes & Noble, Inc. Richmond, VA,
  • Successfully managed 8 pod store at a high performing level
  • Supported the DM in district by ensuring store teams are meeting training deadlines and compliant with new corporate programs through regular communications and followed up with store teams.
  • Directed and oversaw daily operations at a fast paced and customer oriented store.
  • Prioritized daily operation work-flow and ensured that all tasks were delegated and all deadlines were met.
  • Implemented marketing and promotional strategies to drive sales.
  • Created daily employee schedules, train mentor and motivated all store associate.
  • Evaluated employees' performance and provided one on one coaching to increase productivity and ensure all customers receive personalized service.
  • Improved multiple challenged stores and increased sales and profits
  • Opened and managed a brand new 24 hour pharmacy/store located in Miami. Met sales budget goal in the first year of operating the business.
06/1996 to 07/2004
Store Manager Chocoladefabriken Lindt Freeport, ME,
  • Scheduled and assigned employees; following up on work results
  • Maintained store staff by recruiting, selecting, orienting and training employees.
  • Maintained store staff job results by coaching, counseling, discipline employees; planning, monitoring and appraising job results
  • Achieved financial objectives by preparing annual budgets, scheduling expenditures; analyzing variances; initiating corrective actions.
  • Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Ensured availability of merchandise and services by approving contracts; maintaining inventories.
  • Developed pricing policies by reviewing merchandising activities; determining additional needed sales promotions; authorizing clearance sales; studying trends.
  • Implemented security systems and measures to secure merchandise.
  • Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
  • Contributed to team efforts by accomplishing related results needed.
05/1990 to 04/1993
Assistant Store Manager Xtra Super Food Center City, STATE,
  • Prepare weekly work schedules Train and develop staff Price Merchandise Stock Shelves Loss prevention control and investigations Conduct seasonal change over's Ordering end caps and displays Assist customers with their questions, problems and complaints Control use of register keys, securing door keys, alarm codes and safe combinations Order regular and promotional merchandise, maintaining appropriate inventory levels Execute locking of safe and security doors and setting of alarms when closing store Open and Close Store.
  • Prepare weekly work schedules Prepare store for physical inventory Interview and hire staff for various departments Receiving- load and unload deliveries Train and develop staff Order regular and promotional merchandise, maintaining appropriate inventory levels Assist customers with their questions, problems and complaints Price Merchandise Stock Shelves Verify and document billing of merchandise ( check in merchandise).
05/1990 to 04/1993
Grocery Manager & Assistant Manager Xtra Super Foods Center City, STATE,
  • Prepare weekly work schedules, Prepare store for physical inventory, Interview and hire staff for various departments, Receiving- load and unload deliveries, Train and develop staff, Order regular and promotional merchandise, maintain appropriate inventory levels, Assist customers with their questions, problem and complaint resolution, Price Merchandise, Stock Shelves, Verify and document billing of merchandise ( check in merchandise.
Expected in 1989
Select One: Business Administration
Miami Dade Community College - Miami , FL
Expected in 1988
High school Diploma:
Miami South Ridge Senior High - Miami, FL

Customer Focus, Tracking Budget Expenses, Pricing, Vendor Relationships, Market Knowledge, Staffing, Results Driven, Strategic Planning, Management Proficiency, Client Relationships, Verbal Communication

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Resume Overview

School Attended

  • Miami Dade Community College
  • Miami South Ridge Senior High

Job Titles Held:

  • District Manager
  • Store Manager- Emerging Leader
  • Store Manager
  • Assistant Store Manager
  • Grocery Manager & Assistant Manager


  • Select One
  • High school Diploma

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