District Manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Executive Profile
Self-starter leader equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Consistently successful in identifying and capitalizing upon market opportunities to drive revenue and profit growth. Effective customer liaison with strong interpersonal and communication skills.
Skill Highlights
Retail store operations
Store opening and closing procedures
Outstanding communication skills
Exceptional Leader
Conflict resolution skills
Recruiting and interviewing
strategic thinking
Reliable
New business development
Budgeting & cost Control
Shrink reduction/loss control
Retail inventory management
Team Leadership
Time Management
Team building/Training/supervision
Vendor Negotiations
Event Management and Promotion
Expense Control
Interpersonal Skills
Inventory Control
Labor Cost Controls
P & L Management
Merchandising Strategies
Accurate cash handling
Core Accomplishments
Project Management:
Initiated store remodels which resulted in increase of sales and margins.
Accomplishments:
Awarded "Store Manager of the Year" in 2006.
Sales and Service Awards
Professional Experience
09/2013 to 11/2014
District ManagerC&S Family Of Companies – East Berlin, PA,
Directed operations for 17 stores grossing $150 million in annual sales .
Managed operational performance and management of store teams, including staff development, sales and sales building programs, service, execution of company wide programs and initiatives, margins and expense control and shrink and asset management.
Managed total store operations of the district with budget
Managed district expense control and shrink and asset management.
Drove sales and improved margin/profitability and reduced expenses within the district
Coordinated the delivery and execution of new and ongoing programs
Handled the selection, guidance,training, performance management and accountability of all exempt level associates in the district (store managers, and assistant managers) including new field management staff to the company and new position
Represented the company in all issues and opportunities within the area of responsibility
Supervised support staff to drive results in the district
07/2004 to 09/2013
Store Manager- Emerging LeaderBarnes & Noble, Inc. – Richmond, VA,
Successfully managed 8 pod store at a high performing level
Supported the DM in district by ensuring store teams are meeting training deadlines and compliant with new corporate programs through regular communications and followed up with store teams.
Directed and oversaw daily operations at a fast paced and customer oriented store.
Prioritized daily operation work-flow and ensured that all tasks were delegated and all deadlines were met.
Implemented marketing and promotional strategies to drive sales.
Created daily employee schedules, train mentor and motivated all store associate.
Evaluated employees' performance and provided one on one coaching to increase productivity and ensure all customers receive personalized service.
Improved multiple challenged stores and increased sales and profits
Opened and managed a brand new 24 hour pharmacy/store located in Miami. Met sales budget goal in the first year of operating the business.
06/1996 to 07/2004
Store ManagerChocoladefabriken Lindt – Freeport, ME,
Scheduled and assigned employees; following up on work results
Maintained store staff by recruiting, selecting, orienting and training employees.
Maintained store staff job results by coaching, counseling, discipline employees; planning, monitoring and appraising job results
Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Ensured availability of merchandise and services by approving contracts; maintaining inventories.
Developed pricing policies by reviewing merchandising activities; determining additional needed sales promotions; authorizing clearance sales; studying trends.
Implemented security systems and measures to secure merchandise.
Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Contributed to team efforts by accomplishing related results needed.
05/1990 to 04/1993
Assistant Store ManagerXtra Super Food Center – City, STATE,
Prepare weekly work schedules Train and develop staff Price Merchandise Stock Shelves Loss prevention control and investigations Conduct seasonal change over's Ordering end caps and displays Assist customers with their questions, problems and complaints Control use of register keys, securing door keys, alarm codes and safe combinations Order regular and promotional merchandise, maintaining appropriate inventory levels Execute locking of safe and security doors and setting of alarms when closing store Open and Close Store.
Prepare weekly work schedules Prepare store for physical inventory Interview and hire staff for various departments Receiving- load and unload deliveries Train and develop staff Order regular and promotional merchandise, maintaining appropriate inventory levels Assist customers with their questions, problems and complaints Price Merchandise Stock Shelves Verify and document billing of merchandise ( check in merchandise).
05/1990 to 04/1993
Grocery Manager & Assistant ManagerXtra Super Foods Center – City, STATE,
Prepare weekly work schedules, Prepare store for physical inventory, Interview and hire staff for various departments, Receiving- load and unload deliveries, Train and develop staff, Order regular and promotional merchandise, maintain appropriate inventory levels, Assist customers with their questions, problem and complaint resolution, Price Merchandise, Stock Shelves, Verify and document billing of merchandise ( check in merchandise.
Education
Expected in 1989
Select One: Business Administration Miami Dade Community College - Miami , FL GPA:
Expected in 1988
High school Diploma: Miami South Ridge Senior High - Miami, FL GPA:
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